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Ruby Britt

309 Brentwood Dr.

Phenix City, AL 36001

(404) 226-1230

ruby@yahoo.com

Objective

Provide support for the development of individuals, teams and work initiatives. Provide the business direction of the assigned work components for a product, platform or project. Negotiate with stakeholders to determine scope and budget of work activities, which advance business objectives and client needs. Build and maintain client relationships.

Qualifications

I have worked in a computer programming and customer service environment with both a direct and indirect client base for Total Systems Services for 8+ years. I have maintained a high level of service as well as increased employee and customer relations. I have identified client and employee opportunities for additional products and services, as well as, increased production by relating to client need. I have led and directed teams on various projects over the course of the last eight years. I have provided detailed documentation for projects utilizing Microsoft Office products to lead teams to build multimillion-dollar projects.

Education

August 1999 – April 2001                   Columbus State University

January 2003 - June 2003                    Columbus State University

Certificate in Programming: COBOL, JCL, IMS, DB2 with SQL, CICS, and Assembler

Relevant Experience

January 2003 – Present       Programmer / Business Analyst, TSYS

Worked with a team to create code in order to merge client information from one customer base to another. I work on a definite timeline and handle client issues pre and post project migration. This requires highly developed organization, written, and verbal skills to communicate the needs of one party to the other. I have held positions to be a technical reviewer for many projects that have been developed within my team. I have also been the lead business analyst to head up a team to build out a project to further our client’s line of business.

June 1997 – December 2002  Lead Consultant / Office Manager, South East Bedding Co.

I was in charge of the billing and shipping systems at South East Bedding at the age of 17. At the age of 21, I progressed in the company to aid the comptroller with payroll and interviewing new hires to assume her role upon her retirement. I had the responsibility for building and maintaining a team of approximately 40 people that manufactured and produced mattresses and box springs. I was tasked with overseeing employee’s promotions and hiring for the company.

Programs used

I am proficient in COBOL utilizing IMS and DB2 databases, JCL, VSAM, File-aid, CA7, ENDEVOR, and Abend Aid. I have also used MS Office, SPUFI, SYNCSORT, and NDM. I have used the TMM and CDMET methodologies for project tracking and development as well as Lotus notes for additional email, meetings, project migration and project documentation. I am knowledgeable in Planview for project and time tracking.

Volunteer Activities

2009 - 2010 Lead coordinator for the Outdoor group for Rivertown Adventure club.

2008 - Team Captain for Relay for Life (Fund raising planner and Director for team) Team of 15 raised over $5000,

            I raised $1,000. I was in the Top 10% for collected donations in our Division.

2007 - Assisted team captain for Relay for Life. Organizing and motivating the team to be one of the top performing              

            teams in the Chattahoochee valley.

Awards

2010 - Excellence in Service Certificate (TSYS)

2010 - Recognition for going above and beyond in satisfying the customer (TSYS)

2008 - Passion for Team Work nominee (TSYS)

2008 - Certificate of Excellence (TSYS)

2006 - Letter of Acknowledgement for volunteer work performed for TSYS Atlanta Activities Committee for 2006

2005 - Certificate of Appreciation for volunteer work performed for TSYS Atlanta Team Appreciation Week

Hobbies

Practice photography: shooting landscapes, architecture, and special events.

Taking in the outdoors: biking, hiking, camping, and boating.

Currently organizing a community watch for my neighborhood

Creating a local Jeep riding club for Jeep enthusiast

References available upon request.

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