Production Assembly, ESD certified, EPJ certified. Lean trained.
- Computer/Server builds and
upgrades, software and hardware support, virus removal.
- Provided primary support for all Telecommunications Systems Administration in the Telecom Systems Group including growth within the company from 300 to 1100 users for phones, call centers and all circuits in eight sites with no additional staff support.
- Nortel Contact Center/Symposium - Call Center Admin for 300 agents, four networked sites. Added over 50 new call centers without outside consulting services.
- Primary system administrator and database backup for eTalk Superview call center voice recording software using Crystal reports and SQL database.
- Provided daily administration on Nortel Call Pilot voicemail system; programming –adds, changes, all PBX programming for Nortel systems, 4 Nortel PBXs and 3 supported systems. Classroom trained on Nortel 81C, 11C, Call Pilot, Contact Center and Element Manager. Cell Phone admin for 150 users, reduced costs by 35%.
- Maintained the PC Network and provided support to all PC users on Novell Netware 4.1 for 100 employees, 80 computers and 20 servers; included building 100 PCs from scratch, installed the Operating Systems, fixed viruses, added new drops and upgraded all computers.
- Windows, Novell and Unix administrator.
- Helped move the office to a larger site with no additional consulting services.
- Provided customer support to Intel’s baseboards worldwide.
- Responsible for fielding technical calls, averaging 60 calls per day, providing assistance for anyone who bought an Intel system, usually a Gateway or IBM.
- Responsible for PC and Server Administration for 800 users nationwide, including direct PC support, microfilming, and phone systems; supervised two employees.
- Riedel grew from six to 15 sites worldwide during tenure requiring me to also provide network and phone support internationally.
- 3 years Business Management, Portland State University.
- Diploma, Grant High School. TAG and multi-sport athlete.
- Nortel Certification in Programming and Installation including Nortel element manager (PBX option 81C, 11C, 1000E), and Nortel Call Pilot Voicemail 4.0 and 5.0.
- Symposium “Nortel Contact Center” Administration 5.0 and 6.0.
- VOIP trunking and web administration on Succession 3.0. Element manager.
- Other professional training includes workshops in communication, supervising, and cultural diversity.
- 2006-Present, Charter Member, Toastmasters.
- Volunteer Web Master, Tualatin Valley Gem Club.
- Maintain a healthy lifestyle, including being active in bowling, tennis, basketball, golf, softball, baseball, football, soccer, hiking, biking and camping.
- Member of INNUA for 8 years, Nortel Users group for Oregon and northwest USA.
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