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Payton
Leuthold
503-278-9876
payton.leuthold@Live.com
Qualification
Summary
I am a take-charge leader with over 25
years experience in the telecommunications and computer support industry, network
system and computer network administration. Highly organized and motivated with
the ability to manage multiple projects on or before deadlines.
Very strong problem solving skills with a
“never give up” attitude”. I am willing
to complete my A+, Network+ or CCNA or final year in college for a business
administration degree if required for this position. Perfect attendance and
always early to work.
Oracle/Sun
Corp. (Volt Services) 09/2011 to Present
Production Assembly, ESD certified, EPJ certified. Lean trained.
Oracle
rack assembly, build, labeling, cabling, assemble rack systems, production as
needed.
Consulting
services (PRL Services) 09/2009 to 09/2011
- Computer/Server builds and
upgrades, software and hardware support, virus removal.
Telecom
Engineer 11/1998-09/2009
The
ODS Companies Portland,
Oregon
- Provided primary support for all Telecommunications Systems Administration in the Telecom Systems Group including growth within the company from 300 to 1100 users for phones, call centers and all circuits in eight sites with no additional staff support.
- Nortel Contact Center/Symposium - Call Center Admin for 300 agents, four networked sites. Added over 50 new call centers without outside consulting services.
- Primary system administrator and database backup for eTalk Superview call center voice recording software using Crystal reports and SQL database.
- Provided daily administration on Nortel Call Pilot voicemail system; programming –adds, changes, all PBX programming for Nortel systems, 4 Nortel PBXs and 3 supported systems. Classroom trained on Nortel 81C, 11C, Call Pilot, Contact Center and Element Manager. Cell Phone admin for 150 users, reduced costs by 35%.
Network
Administrator 10/1995-08/1998
Matrix
Communications Milwaukie,
Oregon
- Maintained the PC Network and provided support to all PC users on Novell Netware 4.1 for 100 employees, 80 computers and 20 servers; included building 100 PCs from scratch, installed the Operating Systems, fixed viruses, added new drops and upgraded all computers.
- Windows, Novell and Unix administrator.
- Helped move the office to a larger site with no additional consulting services.
Baseboard
Support 08/1995-10/1995
Intel
Corporation (CDI Corp.) Beaverton,
Oregon
- Provided customer support to Intel’s baseboards worldwide.
- Responsible for fielding technical calls, averaging 60 calls per day, providing assistance for anyone who bought an Intel system, usually a Gateway or IBM.
Network
Administrator 03/1985-08/1995
Riedel
Environmental Services Portland,
Oregon
- Responsible for PC and Server Administration for 800 users nationwide, including direct PC support, microfilming, and phone systems; supervised two employees.
- Riedel grew from six to 15 sites worldwide during tenure requiring me to also provide network and phone support internationally.
Education
and Training
- 3 years Business Management, Portland State University.
- Diploma, Grant High School. TAG and multi-sport athlete.
- Nortel Certification in Programming and Installation including Nortel element manager (PBX option 81C, 11C, 1000E), and Nortel Call Pilot Voicemail 4.0 and 5.0.
- Symposium “Nortel Contact Center” Administration 5.0 and 6.0.
- VOIP trunking and web administration on Succession 3.0. Element manager.
- Other professional training includes workshops in communication, supervising, and cultural diversity.
Community
Involvement
- 2006-Present, Charter Member, Toastmasters.
- Volunteer Web Master, Tualatin Valley Gem Club.
- Maintain a healthy lifestyle, including being active in bowling, tennis, basketball, golf, softball, baseball, football, soccer, hiking, biking and camping.
- Member of INNUA for 8 years, Nortel Users group for Oregon and northwest USA.
Awards
Lightening Strike Award (for cost reduction
strategies), Riedel Environmental Group
Employee of the month, Matrix
Communications
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