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Kayla
Kutner
309 Alpine Drive § Raleigh, NC 27001 § 919-790-9876 § Kayla@yahoo.com
Technical Project
/ Program Manager
Senior IT professional offering proven
strengths in software development, systems integration, global SAP
implementation, and application quality assurance. Track record of implementing
project management best practices that reduce costs, decrease defects, and
improve client satisfaction. Handpicked to take over underperforming projects and
demonstrated success leading global teams in the consistent delivery of
projects on or ahead of schedule, within budget, and in compliance with
requirements. Core competencies include:
SAP Implementation § Supply Chain Expertise § Rational Tools SME § Global Team Leadership
Hardware Installation § System Implementation & Integration § Information Security § Requirements Gathering § Business Process Improvement § Technology Evaluation & Introduction § PMO Establishment§ Agile Development§ Change Management§ Drupal Technology§ Manufacturing Process Improvement§ ITIL
Professional
Experience
Verizon Business Solutions-
Cary, NC (3/11 – Present
Senior Project Manager, Remote Operations Center – Staffed center with 75 network
engineers, Windows Admin and Unix Admin Tier 2 engineers. Managed the construction of the new facility
by being single point of contact for all sub-contractors, internal support
services and executive reporting. This corporate initiative contributed to a
cost savings of 2.5 million dollars.
Keshav Consulting Solutions and N.C. Disability Action Network -Raleigh, NC (2009-3/11)
IT Consultant, Web-site Development
– Established and reviewed requirements and provided technical expertise for
vendor selection. Ensured all business requirements were addressed and
documented. Assigned to advisory board to address all new non-profit
organization start-up issues by donating my time, skills and expertise to help
those with disabilities.
Worked
with the Ethics Board for NC State to present a proposal for an on-line ethics
survey to reduce cost, provide better data security, and data storage.
IBM Corporation – Raleigh, NC
Project Manager, Raleigh/Durham
Airport Terminal Expansion Project (2009)
Established project management office and
took over struggling project, managing a $14.4 million fixed price contract for
airport operations system. Directed 15-member team that integrated airport,
airline, FAA, and public communications systems. Managed installation of all
hardware and software for ticketing gates and public communications.
§ Managed and delivered all phase deliverables on time, avoiding delay
penalties in excess of $500,000.
§ Secured $300,000 in additional funding by monitoring accounts
receivables and coordinated change management activities.
Project Manager, Application Services
Data Security (2008)
Conducted
self-audits for 37 commercial financial corporate accounts — identified and
resolved potential discrepancies with contract owners, enabling data security
protocol, eliminating potential loss of sensitive personal information for
contract owners in the financial sector, and passing internal audit.
Program Manager, SAP Human Resources
Management Systems (2007)
Implemented
global HR applications support that delivered $400,000 savings within the first
year — assembled and managed 17-member, India-based SAP team supporting HR
applications worldwide. Coordinated
change management and knowledge transfer from development to lifecycle
management team.
Quality Project Manager, SAP
Financial Ledger Project (2006 to 2007)
Managed QA plan to merge SAP procurement
client with the corporate SAP Financial client to improve efficiency and cost
savings.
§ Conducted weekly requirement review meetings and identified,
documented, tracked, and resolved all defects in the requirements gathering
phase which reduced cost, improved turn-around time, and delivered a
zero-defect product.
§ Managed deployment of a “Dry Run Testing” hardware client in Germany
to facilitate data migration analysis and limit the amount of down-time.
Project Manager, Integrated Supply
Chain Planning & Collaboration Applications (2005 to 2006)
Managed clients’ new business application
requirements in support of the Integrated Supply Chain. Led development and
test teams to produce design, code, and testing sizings.
§ Redefined requirements process to reduce cycle time and become more
proactive to change requests.
§ Deployed a new requirements gathering tool, Rational Requisite Pro,
to ensure handshaking and collaboration, resulting in cost savings, defect
reduction, and improved client satisfaction.
Project Manager / Business Analyst, SAP-P
Level 2 Support (1999 to 2005)
Managed 40-member SAP Level 2 support team spread
across 3 geographies supporting worldwide application availability (24x7x365)
and data delivery to downstream systems. Business areas and SAP modules
supported included manufacturing, engineering change, finance, production
planning, and parts planning (ERP).
§ Managed all severity “1” problems, including root cause analysis to
prevent future outages, liaising with cross-functional technical teams and
end-users to resolve outages and technical issues.
§ Created and documented training packages for all new business / IT
analysts which improved system availability and minimized problem determination
and resolution.
§ Primary liaison between development, process, infrastructure and
service delivery teams.
§ Ensured proper staffing levels to support and maintain service level
agreements and service level objectives.
Solution Project Manager, SAP
Outsourcing (2003)
Moved the mission of 12-member technical
operational team from North America to Mexico. Created and published a training
package to ensure knowledge transfer.
§ Managed cross-training and mission transfer with no service impact
to customer, delivering $400,000 in cost savings within one year.
Project Manager, Interplant Logistics
System (IPLS) (2002)
Developed
process and managed deployment of an interface to deliver SAP-generated interplant
orders for fulfillment by China. Managed and coordinated the activities of 12 technical
teams in 4 geographies.
§
Delivered
project 3 months ahead of schedule and within budget and received high customer
satisfaction — improved turn-around time, reduced cost, and improved
satisfaction for clients awaiting field replacement parts.
Project Manager, Worldwide Procurement
IT Engineering Support (1997 to 1999)
Managed the deployment of a relational database
and part number control application to reduce the volume of redundant part
numbers and associated costs.
§ Reduced costs by proving a single source for all vendor and internal
part numbers.
§ Improved productivity by managing new user training to ensure
processes within the new applications were executed in compliance with
functional specifications.
Senior Associate Engineer, Electronic
Card Assembly and Test Development (1993
to 1997)
Program Manager for worldwide electronic
card release support for IBM card development. Created engineering change
release strategies, plans, schedules, and tracking reports.
§ Resolved issues with development, procurement, manufacturing, and
box assembly teams to ensure product availability. Managed the RMA process for
all board manufacturing….
§
Reduced
production costs by ensuring design manufacturability, quality documentation,
and BOM optimization.
Early Experience: Progressed through early roles with IBM as an Electronics Technician, Failure
Analyst (Corporate Component Procurement), Senior Associate Engineer, and Business
Analyst. Key highlights include:
§ Designed and built safety interlock devices on robots to prevent
personnel injuries.
§ Received an award for the
documented process for decapsulation of Chip on Board devices.
§ Automated Thermal Conduction Module manufacturing line to reduce
injuries and improve productivity.
Education
& Training
BS
in Computer Science, Marist College – Poughkeepsie,
NY
Masters Certificate in Project Management, George Washington University – Washington,DC
AAS in Electrical Technology / AA in Liberal
Arts, Dutchess Community College – Poughkeepsie, NY
Project Management Professional (PMP)
Certification – Project
Management Institute
Certified Scrum
Master (CSM) Certification – Scrum Alliance, Inc.
Essentials of
Information Systems security – Villanova
University- Phila, PA
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