Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Horizon High
School
Download Resume Format
Joy Norcross
309 Hedgerow Way, Brighton , CO 80001
Main (303) 659-9876, Cellular (720) 352-1230
joy.norcross@live.com
EXPERIENCE
Contractor (WSOD, TriZetto, Qwest, Kaiser Permanente,
Group Publishing, Charles Schwab, VISA, Agilent, Level 3, EchoStar, Churches
and Schools) • CO 2007
to Present
IT Sr. Technical Project/Program Manager / Analyst
• Project
managed the complete lifecycle from inception to and beyond release for IT
technical projects including BI data warehouse, mainframe, middleware, web, UI,
etc. Utilizing Niku/Clarity, CMMI, Workbench,
Oracle, MS Project, Primavera, Waterfall, Agile, RUP, SDLC, PMO, PMP, PMI, (DR)
Disaster Recovery, (BC) Business Continuity, Communications Management, huge $4
billion dollar projects to small thousands of dollar projects, etc.
• Analyzed
and created data maps for business intelligence data warehouse, marts, and
middleware projects.
• Change
management including change, problem / incident tickets and release managed overnight
and on call.
• Project
managed software, hardware, infrastructure, network, development and all facets
of IT technical projects.
IBM • Remote / Boulder , CO
ITIL Sr. Technical Project Manager
• Program
managed the ITIL configuration database tools for ING and American Express
financial accounts.
• Led team
of 5+ Configuration Managers / Project Managers to comply with the IBM / ING
contract.
• Project
managed mainframe, network, hardware, software, applications, configurations,
implementations, and migrations utilizing the SDLC and RUP processes, database
mapping, data analysis, and business analysis.
• Asset
managed with approvals and process compliance in the change, problem / incident
management process to ensure data integrity, asset accuracy, and audit
compliance to 100% including large data loads.
• Risk
managed and mitigated to improve configuration data health, gaps, blanks, and
other data issues.
• Audit
managed with queries for data reports and data analysis for internal and external
audits, also participated in audits to fix errors and improve future audit compliance
and change controls.
• Release
managed from TQA and UAT testing through production, also security managed
database ACLs.
• Provided
help desk support for accounts databases and project managed across departments
and the globe.
• Process
managed, wrote, and maintained process, procedure, and audit compliance
documentation including control books, project plans, desk side procedures, educational
website documentation, manuals, etc.
• Utilized
ITIL methodologies to assist accounts in SLA
management including incident / change management.
Contractor
(Pavestone, Alpha Sleep, Churches and Schools) • CO 2003
to 2004
Manager / Sr. Project Manager
• Purchasing
managed for a manufacturer, improved methods and standards, and motivated
operations staff to increase productivity and team cohesiveness through better
time management and methodology.
• Supervised
hundreds of medical sleep lab Polysomnograph tests and several medical
technicians including EEG and EKG, also Oxygen, CPAP, BIPAP, and CFLEX
treatments.
Qwest • Denver , CO
Sr. Project Manager / Lead Engineer
• Project
managed full life cycle through test and turn up and supervised 60+ matrixed employees
and contractors for the implementation and installation of cutting edge fiber
optic access equipment, applications, eCommerce, etc., with time management completing
100% of projects on time and under budget.
• Designed
technical engineering documents, created purchase orders, bid and managed
contractors/vendors.
• Initiated
technical and preventive maintenance evaluations, and managed repairs for all
Qwest access systems in the US
• Audit
managed systems in New York and Massachusetts and the US
• Successfully
managed the restoration of Qwest's telecommunications in New
York City after the 9/11 attacks 3 days prior to deadlines set by
Qwest executives, and the President of the United States of America
ICG • Englewood , CO
Sr. Account Manager / Project Manager
• Program
managed complete life cycle end to end design, development, implementation, and
installation of ISP and Access voice / data systems, achieving a 100% on time and
under budget success rate.
• Purchasing
managed orders, maintained customer relations, managed contractors, facilitated
repairs, and project managed complaints, adjustments, provisioning, and
inventories for ISP and Access accounts.
GTE • Thornton , CO
Manager / Program Manager: Sales, and Customer Support
• Lead
25+ telecommunications call center professionals directly, exceeding quotas up
to 200%.
• Supervised
escalations for customers on purchases and installations, achieving a 100%
customer satisfaction rating with hands on experience in provisioning, billing,
repair, NOC, service, and other general inquiries.
Novartis
Pharmaceuticals • Broomfield , CO
Manager / Program Manager: Sales, Marketing, and
Customer Support
• Managed
a department of 60+ sales, marketing, and customer support professionals directly
growing sales up to 300% beyond quotas by marketing, selling, and supporting medications
including cardiovascular, psychotropic, GI, OB/GYN, pain management, etc. to
hospitals, pharmacies, clinics, HMO's, chains, and wholesalers building rapport
with administrators, managers, physicians, nurses, and pharmacists.
• Created,
supervised, and maintained departmental safety program resulting in a 100%
safety record.
• Process
managed writing technical processes for FDA legal requirements, managed budgets
and purchasing, hired, trained, and evaluated staff performance, promoting and
motivating record productivity and profitability.
• Procurement
managed for accounts including order management, contracts, customer relations,
inside and outside sales calls, trade shows, shipping, billing, and charge back
resolution and collections.
Various
Churches and Schools • CO 1988
to 1998
IT - IS Technician / Marketing Manager
• Help
desk, technical support, and troubleshooting for implementations, set ups,
preventative maintenance, etc. on all types of computer and network hardware, software,
servers, fax, copiers, printers, phones, development, etc.
• Directed,
planned, and coordinated advertising campaigns including programs, posters,
tickets, and press releases for shows that sold 100%, also created manuals and
other documents for student and parent use.
EDUCATION
Belleview University 1996
B.S.; Computer Science, Business Management, and Marketing
Diploma; Business, Computers, and Arts
SKILLS
• Computer Expert, etc: Type up to 75wpm, 10key by touch,
fax/copier/scanners, PC and Macintosh, Hardware, Infrastructure, Network, Software,
Mainframe, Middleware, UIs, Servers, Workstations, LAN/WAN, TCP/IP, OSI Model,
Query, Security, ACLs, SLAs, BRDs, UCs, SOWs, Six Sigma Black Belt, etc.
• Computer Software, etc.: Microsoft Office Certified (MS Word,
Excel, Power Point, Publisher, Outlook,
Access, Project, Visio, IE, Windows;95,98,NT,ME,XP,Vista,Server), Lotus
Notes and 123, GUI, Word Perfect, Corel, Page Maker, Netscape, IM, Sametime,
POD, NetMeeting, Adobe, ZIP, Legacy, AS/400, Cobol, UNIX, LINUX, webMethods, JAVA,
L, HTML2, XML, .NET, SQL, SAP, Saville/CBP, TBS, TIRKS, CORE, Clarify,
CAD/CAM, UDP, Remedy, DTOTS, ARTIS, Winfast, Lens, Verigate, SIGS, BOSS, CARS,
OSCAR, SOLAR, Rembrandt, CIM, CMI, CMDB, GCMS, GSMRT, ILC, Atlas, Granite, Siebel,
Primavera, Toad, Niku/Clarity, Workbench, Ariba, Gateway, Entrust, Viper, New Scale,
Firewalls, FALCON, Oracle, SharePoint, Excelys, Epic Care, Tapestry, Imaging,
PACS, CMMI, etc.
• Telecommunications: Fiber Optics, OC768-OC3, DS3, T1/DS1, POTS,
PRI, ISDN, DSL, RAS, VOIP, ATM, Frame Relay, PBX, DNAC, DAX, QSDP, Wireless,
Transport, Routers, NOC, Cisco, Nortel, Fujitsu, Lucent, etc.
• General Attributes: A successful, intelligent, passionate team
player and individually motivated employee with excellent leadership, people,
presentation, listening, verbal and written communications skills. One who
completes daily tasks in a logical persistent manor with a problem solving,
creative, and multitasking approach. A reliable, adaptive, flexible, quick
learning, hard worker, who lives by the motto, “Do your best.”
CERTIFICATIONS
AND DESIGNATIONS
• Eagle Scout • Boy Scouts
Of America
• Thespian • International
Thespian Society • 1990
• TQM • Certified • Novartis Pharmaceuticals •
1996
• Microsoft Office • Certified • Belleview University/IBM •
1996, 2007
• Project/Program
Management, PMP, PMO, PMI, PGMPSM • Certified
• Belleview University/IBM • 1996, 2007
• CBAP, IIBA, HDI CSS, PHR,
SPHR • Certified • Belleview
University/IBM • 1996, 2007
• ITIL, ISEB • Certified • IBM • 2007
• SSBB, ASQ • Certified • RHI • 2007
Download Resume Format
.JPG)
0 comments:
Post a Comment