Product Manager Resume Pattern in Word Format Free Download -->

Product Manager Resume Pattern in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
PROFILE
I'm a top performing SaaS Product Manager with over 5 years of experience and a proven track record of success. I use a combination of a market-driven approach, a careful eye for great user experience and an agile management style to deliver on the promise of rapid product adoption and increased shareholder value. If you are looking for someone to take your product or company to next level, give me a call - I'm a passionate guy and am always happy to share that energy with others!
CORE COMPETENCIES
• Market-driven products      • User experience (UX) design       • SaaS
• Agile management             • Thought leadership                    • CRM
• Voice of the customer        • Usability testing & accessibility   • Go to market
 


PROFESSIONAL EXPERIENCE
Product Manager, Fusion Service CRM
ORACLE – Bozeman, MT                                                          (Jan 2012 - Present)
After the acquisition of RightNow by Oracle, I now work on the Product Management integration SWAT team.  We are currently identifying and driving forward integration projects for the Oracle suite of CRM service and sales technologies from past acquisitions as well as the RightNow CX stack.
Key Achievements
ü  Delivering requirements to a group of several hundred developers.
ü  Using an Agile Scrum-of-Scrums to manage diverse engineering teams.
Product Manager, Solutions Group
RIGHTNOW – Bozeman, MT                                                   (Feb 2010 - Jan 2012)
I was promoted to this position to take over management of a distributed service offering and productize it. After demonstrating success with the framework, I then expanded it to include 6 different offerings across core CRM practice areas (Email Marketing, KB, Self-Service, Community, Agent Desktop etc) and indentified key feature enhancements to be made. My next effort involved introducing a series of product-based sales tools called CX Channel Insights that allow our global Sales and CSM organizations to expand existing opportunities through a solution based selling approach for multi-channel CRM.
Key Achievements
ü  Global PS team (130+) certified against the Tune-Up best practices.
ü  CX Channel Insights program contributed to 30% YoY sales growth in 2011.
ü  RightNow Award for Outstanding Performance.
ü  Led deployment of Kanban Agile management.
ü  Pragmatic Marketing Certified (PMC).



Usability Engineer, Technical Product Management
RIGHTNOW – Bozeman, MT                                                  (May 2007 - Jan 2010)
I started in a junior usability role in 2007 and was promoted later that year to a mid-career position.  Select responsibilities included leading research, design, and evaluation projects in the Contact Center, Smartphone, Web, Accessibility, Chat, and SaaS infrastructure problem domains. 
Key Achievements
ü  Designs were used in portions of 3 Billion customer journeys in 2010.
ü  Invited speaker at RNT Global User Conferences.
Research Assistant, Depts. Of Education, Psychology, & Computer Science
University of Minnesota – Minneapolis, MN                         (June 2006 – May 2007)
Conducted structured user interviews and organized focus groups to gather user requirements from students, faculty, and interdisciplinary research advisors.
Cocoa Programmer, Center for MRI Research, Dept. of Neuroscience        University of Minnesota – Minneapolis, MN                                                               (Jan 2006 - June 2006) Designed user interface and wrote hardware drivers for a calcium brain imaging application.
Inside Sales, Reported directly to CEO                                                           Beagle Software, Minneapolis, MN                                                                   (Jan 2005 – Jan 2006) Managed technical sales relationships for government, corporate and private customers.
Web Development Intern, Marketing-Communications-Digital                     American Academy of Neurology, St. Paul, MN                           (Mar 2004 – Dec 2004)             Developed simple web applications and maintained marketing web content.
Technical Support Specialist, Information Resources and Technology         University of St. Thomas, St. Paul, MN                                       (July 2000 – Mar 2004) Progressed through Tier 1, 2 & 3 phone and in person support teams.

ACADEMIC CREDENTIALS
MS in Computer Science, University of Minnesota                               
·        Emphasis: Human-Computer Interaction, Minor: Human Factors
·        Full scholarship, 2nd year
·        Elected to Council of Graduate Students (COGS).
·        Program GPA 3.58
BA in Psychology, Computer Science, University of St. Thomas          
·        Dean’s Honor List for Scholastic Achievement
·        Program GPA 3.69


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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