Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
PROFILE
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I'm
a top performing SaaS Product Manager with over 5 years of experience and a proven
track record of success. I use a combination of a market-driven approach, a
careful eye for great user experience and an agile management style to deliver
on the promise of rapid product adoption and increased shareholder value. If
you are looking for someone to take your product or company to next level, give
me a call - I'm a passionate guy and am always happy to share that energy with
others!
CORE
COMPETENCIES
• Market-driven products • User
experience (UX) design • SaaS
• Agile management • Thought
leadership • CRM
• Voice of the customer • Usability testing & accessibility •
Go
to market
PROFESSIONAL EXPERIENCE
Product Manager, Fusion Service CRM
ORACLE – Bozeman, MT (Jan 2012 - Present)
After the acquisition of RightNow
by Oracle, I now work on the Product Management integration SWAT team. We are currently identifying and driving
forward integration projects for the Oracle suite of CRM service and sales
technologies from past acquisitions as well as the RightNow CX stack.
Key Achievements
ü Delivering requirements
to a group of several hundred developers.
ü Using an Agile
Scrum-of-Scrums to manage diverse engineering teams.
Product Manager, Solutions Group
RIGHTNOW – Bozeman, MT
(Feb 2010 - Jan 2012)
I was promoted to this
position to take over management of a distributed service offering and
productize it. After demonstrating success with the framework, I then expanded
it to include 6 different offerings across core CRM practice areas (Email
Marketing, KB, Self-Service, Community, Agent Desktop etc) and indentified key
feature enhancements to be made. My next effort involved introducing a series
of product-based sales tools called CX Channel Insights that allow our global Sales
and CSM organizations to expand existing opportunities through a solution based
selling approach for multi-channel CRM.
Key Achievements
ü Global PS team (130+) certified
against the Tune-Up best practices.
ü CX Channel Insights
program contributed to 30% YoY sales growth in 2011.
ü RightNow Award for
Outstanding Performance.
ü Led deployment of Kanban
Agile management.
ü Pragmatic Marketing
Certified (PMC).
Usability
Engineer, Technical Product Management
RIGHTNOW –
Bozeman, MT (May
2007 - Jan 2010)
I
started in a junior usability role in 2007 and was promoted later that year to
a mid-career position. Select responsibilities
included leading research, design, and evaluation projects in the Contact
Center, Smartphone, Web, Accessibility, Chat, and SaaS infrastructure problem
domains.
Key Achievements
ü Designs were used in
portions of 3 Billion customer journeys in 2010.
ü Invited speaker at RNT Global
User Conferences.
Research Assistant, Depts. Of Education, Psychology, & Computer
Science
University of Minnesota
– Minneapolis, MN (June 2006 – May 2007)
Conducted structured user interviews and organized focus groups to gather
user requirements from students, faculty, and interdisciplinary research
advisors.
Cocoa Programmer, Center for MRI Research, Dept.
of Neuroscience University of Minnesota – Minneapolis,
MN (Jan
2006 - June 2006) Designed
user interface and wrote hardware drivers for a calcium brain imaging
application.
Inside Sales, Reported directly to CEO Beagle Software, Minneapolis, MN (Jan
2005 – Jan 2006) Managed technical sales relationships for government,
corporate and private customers.
Web Development Intern, Marketing-Communications-Digital American Academy of Neurology, St. Paul,
MN (Mar 2004 – Dec 2004)
Developed simple web applications and maintained marketing web content.
Technical Support Specialist, Information Resources and Technology
University of St. Thomas, St. Paul, MN (July
2000 – Mar 2004) Progressed
through Tier 1, 2 & 3 phone and in person support teams.
ACADEMIC CREDENTIALS
MS in Computer Science, University of Minnesota
·
Emphasis:
Human-Computer Interaction, Minor: Human Factors
·
Full
scholarship, 2nd year
·
Elected
to Council of Graduate Students (COGS).
·
Program
GPA 3.58
BA in Psychology, Computer Science, University of St. Thomas
·
Dean’s Honor List for Scholastic Achievement
·
Program
GPA 3.69
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