Product Manager Resume Format in Word Free Download -->

Product Manager Resume Format in Word Free Download

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Joy Dills

309 south 2100 east · South Weber, UT 84001 · 801-479-9876 · joydills@aol.com

         Strategic Planning   ▪   Process Improvement   ▪   Project Management  ▪   Vendor Management

 

I’m a successful senior Product Manager with 16 years of hands on experience; communicating a strategic vision, defining business requirements, championing development and bringing to market customer centric products and services that meet or exceed the needs of the organization. My unique experiences in customer service, business process improvement and software project management allows me to better define the desired outcome and what will be required to get us there.

« Awarded Excellence in Customer Service Award                                          « Six Sigma Green Belt
« Awarded Celent’s Model Bank Award for Account Opening                      « Discovery Leadership Training
« Awarded Finalist in USA Today’s Quality Cup                                                 « Situational Leadership Trainer        

 


Professional Experience & Skills

Strategic Planning
·         5 years experience as Product Manager of Online Banking for Zion’s Bank setting the strategic direction and business operational goals for Personal and Business Internet Banking utilized across 8 affiliate banks. Defined executive Product roadmap for Online Banking that incorporates the launch of major security enhancements, SMS account and security alerts, a Personal Financial Management solution and upgrading an unstable 7 year old platform.
·         5 years experience Online Support Manager for Iomega, building from the ground up an online customer service department, a knowledge management team and a revenue generation/e-commerce project management team. Early adopter and then leader in utilizing and managing corporate presence through website management. Defined and launched numerous products, including call center knowledgebases, search engines, email support and online self service tools. 
·         8 years entrepreneurial experience owning and managing my own businesses.  Envisioning opportunities, understanding the risks, defining the concept and having the conviction to build it.

Project Management
·         14 years of high pressure, high visibility, late night project management experience.
·         Experienced documenting and managing large projects with tight budgets of up to $17 million.  Managed multiple teams (internal, outsourced and overseas) with dependent workflows, shared resources and parallel timelines.    
·         Managed multiple vendor relationships including initial vendor selection, contract negotiation and dispute resolution. Take pride in ability to build and maintain strong productive relations with our vendor/partners.   

Process Improvement
·         Utilizes Six Sigma methodology, process mapping, time studies and productivity analysis to uncover bottlenecks and propose automated solutions to improve productivity and cost.
·         Redesigned the online account opening, applicant identity validation, and initial ACH deposit processes.  This allowed for significant increase in scale & efficiency by 250%
·         Improved monthly Online Banking account purge process, realizing an annual saving of 1.7 million
·         Instrumental in the long term development of the Online Banking Channel, including approval and formation of the business unit, purposed staffing, product development process and channel management.
·         Improved Online content management process used to scrub 4500 white papers and technical documents, which increased our website’s SEO effectiveness by 71%. These efforts resulted in being a Finalist in USA Today’s 1999 Quality Cup for process improvements

Marketing and Social Media
·         Customized implementations of natural language search engines (CBR and Ask.com), to provide online users with 24/7 automated troubleshooting, new product recommendations and cross-sells.
·         Contracted with Salt Lake and Davis county real estate brokers and agents in managing their internet presence and promoting their personal brand through effective online marketing. This included website UI enhancements, online video presentations, SEO techniques, Facebook optimization and personalized blogs.
·         Social media evangelist who volunteers with local elementary school teachers and administrators, setting up and promoting the effective use of online social tools, including blogs, podcasts, Wikipedia and twitter.

 

Employment History


Zions Bank                      Product Manager of Online Banking                                                         2009 - 2011
 Zions Bank                     Product Manager of Client Services and Security                                   2008 - 2009
 Zions Bank                     Product Manager of Provider Pay                                                              2006 - 2008

Infinite Mind                  Information Resource Manager                                                                 2006

Independent                  Real Estate Marketing Consulting                                                              2004 - 2006   
Independent                  Website Hosting and Development                                                           2002 - 2004  
Iomega                             Revenue Generation Program Manager                                                  2000 - 2001
Iomega                             Manager of Web Support and Development                                          1997 - 2000
Iomega                             Manager of Automated Systems and Knowledge Management       1997
Iomega                             Call Center Training Manager                                                                     1996
Business Owner             Heroes & Hobbs Bookstore                                                                          1994 - 1996


Education
Attended University of Phoenix, 2001 - 2006
Major: Business Management, Minor: Information Systems
Attended Weber State University, 1988 – 1993, 2005
Majors: Pre-medical, Biochemistry, Minors: Microbiology and Anthropology


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