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John Maddox
1945 Pleasant Grove Road, Moscow, TN
38057
jmaddox112974@hotmail.com
(901) 828-4645
Network Engineer
| Technical Support | Network Administrator | Desktop Support | Project
Management
Possessing over ten years of
experience as a proven administrator and supporter of IT infrastructure and services
including geographically distributed, and multi‐location companies, I excel in
balancing the cost of infrastructure, quality of service, data security, reliability
and recoverability to provide mission-critical technical services. I am a hands‐on
technical manager with credibility present throughout all levels of the
organization.
STRENGTHS
·
Alignment: Matching IT capabilities with business
needs; building strong and trust‐based relationships; ensuring real value from
IT investment
·
Systems Planning: Integration of strategic,
tactical, and operational systems; balancing risks, priorities, short‐term
needs and long‐term goals
·
Technical Expertise: Demonstration of leadership and
technical qualities. Solid understanding of network administration, application
support, telecommunications, and help desk operations
Professional Experience
NewWave
Link/Pros, Hernando, MS – Wireless Retailer October 2010- February
2012
Systems/Network
Administrator/Operations
Manage network and support system for a
wireless retailer with 76 locations throughout the Mid-South with over 250 PCs. Work to drive costs out of the business,
while utilizing the latest technology to help balance the needs of the business
with the company’s desire to stay on the leading edge of technology.
·
Assisted in the rollout of a new accounting, payroll, and finance
system.
·
Implemented new policies and procedures throughout the organization to
reduce location downtime.
·
Designed, implemented, and tested a business continuity/disaster recovery
plan from the ground up.
·
Instituted a new ticketing system to reduce lead time to problem
resolutions
Maddox
Partners, LLC, Memphis, TN - Computer Consulting
Firm
April 2009– October 2010
OWNER
West Tennessee Family Solutions, Memphis,
TN―Non-Profit/Healthcare
April 2008- April 2009
INFORMATION
TECHNOLOGY COORDINATOR
I engineered total turnaround of chaotic
IT department that was previously unable to provide necessary information or
systems to decision makers and caregivers. Resolution of all issues and
implementation of new services enabled organization to refocus on organizational
mission. In addition, I created a supportive team environment of shared
responsibilities and a greater understanding of how to utilize IT to better
care for the company’s client base.
- Implemented new technology policies and procedures across the
organization
- Documented entire network and implemented new helpdesk solution
- Designed and implemented Disaster Recovery Plan
- Through use of Active Directory, reconfigured an existing
workgroup setup to a domain environment which enhanced security and
increased availability of resources.
- Responsible for selection of equipment, configuration, and
implementation of a complete infrastructure upgrade throughout the
organization (50 + PC’s)
- Quickly resolved licensing issues within the organization that
had resulted from lack of IT oversight
Foundations
Associates, Memphis,
TN― Drug and Alcohol Abuse Treatment May 2007– April 2008
NETWORK
ADMINISTRATOR
Led the
restructuring of the IT Support department from the ground up. I helped foster an environment of trust among
staff of previously independent teams in a geographically diverse
organization. I guided the IT department
from an operational stand point through a period of explosive growth and
radical changes.
- Improved help desk lead time by initializing a remote support
solution
- Led design, vendor selection, and implementation of new voice and
data systems company wide (locations in Tennessee and California)
- Migrated systems from multiple Active Directory Domains and
Forests, to a single Active Directory Domain with redundant domain
controllers to promote maximum efficiency and security of network
- Conducted the relocation of a national call center from Memphis,
TN to Nashville, TN with zero downtime and no missed business
opportunities
Medlin
Communications,
Burr Ridge, IL—Telecommunications Company July 2006-
April 2007
NETWORK
ADMINISTRATOR/ PROJECT MANAGER
- Specialized in managing day-to-day service calls and multiple
technicians for a leading Avaya Business Partner
- Administered Windows Small Business Server 2003 Active Directory
and Exchange for 20 + node environment
- Computer telephony integration specialist for Avaya and Toshiba
installations which included configuration, installation and ongoing
maintenance of Windows 2003 Servers for telephony applications.
EarGlue
by Accurate Communications, Memphis, TN―Telecommunications Company 2000-2005
NETWORK
ADMINISTRATOR/ PROJECT MANAGER
- As Network Administrator, created and managed new Active
Directory Domain migration from Windows NT Server, to Windows 2000 Server,
to Windows Server 2003
- Managed 60-75 installation projects of varying size and scope on
a monthly basis with tight time deadline and budget restraints
- Created business/technical requirements and documentation to use
as a guide for development and use of new or enhanced equipment and
software packages
- Evaluated, integrated, tested, and implemented new hardware
solutions, new software and upgrades to existing software for in-house
staff
- Made equipment/procedure recommendations to supervisors with
consistency and product quality improvement as focus
- Reduced cost by implementing new vendor selection process to
streamline equipment installations and repairs
Technology Profile
Operating Systems: Windows XP, Vista, Windows 7;
Windows Server 2003, 2008; VMWare
Hardware: Dell, Netgear, HP, Sonicwall,
Watchguard
Software: MS Office 2003‐2010, Exchange
2003, 2007, 2010, MS Project & Visio, SQL 2000, 2005, and 2008, IIS,
SharePoint 2007 and 2010, Blackberry Enterprise, Symantec applications, Trend
Micro, Backup Exec, Spiceworks, WSUS
Networking: Active Directory, VPN, DNS,
DHCP, TCP/IP, VPN, SMTP, FTP, IPSEC, SSL, HTTP, SNMP, VLAN, VoIP
Data Center: Design, HVAC, electrical
wiring, cabling, rack storage, rack and server alignment, UPS
Vendor Management: Voice and Data service providers,
Wireless service providers, hosting providers, cabling contractors
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