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Optimal Network Engineer Resume Format in Word Free Download

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John Maddox
1945 Pleasant Grove Road, Moscow, TN  38057
jmaddox112974@hotmail.com
(901) 828-4645
Network Engineer | Technical Support | Network Administrator | Desktop Support | Project Management
Possessing over ten years of experience as a proven administrator and supporter of IT infrastructure and services including geographically distributed, and multi‐location companies, I excel in balancing the cost of infrastructure, quality of service, data security, reliability and recoverability to provide mission-critical technical services. I am a hands‐on technical manager with credibility present throughout all levels of the organization.

STRENGTHS

·         Alignment: Matching IT capabilities with business needs; building strong and trust‐based relationships; ensuring real value from IT investment
·         Systems Planning: Integration of strategic, tactical, and operational systems; balancing risks, priorities, short‐term needs and long‐term goals
·         Technical Expertise: Demonstration of leadership and technical qualities. Solid understanding of network administration, application support, telecommunications, and help desk  operations
               
Professional Experience
NewWave Link/Pros, Hernando, MS – Wireless Retailer                                                         October 2010- February 2012
Systems/Network Administrator/Operations
Manage network and support system for a wireless retailer with 76 locations throughout the Mid-South with over 250 PCs.  Work to drive costs out of the business, while utilizing the latest technology to help balance the needs of the business with the company’s desire to stay on the leading edge of technology.
·         Assisted in the rollout of a new accounting, payroll, and finance system.
·         Implemented new policies and procedures throughout the organization to reduce location downtime.
·         Designed, implemented, and tested a business continuity/disaster recovery plan from the ground up.
·         Instituted a new ticketing system to reduce lead time to problem resolutions

Maddox Partners, LLC, Memphis, TN - Computer Consulting Firm                                 April 2009– October 2010
OWNER

West Tennessee Family Solutions, Memphis, TN―Non-Profit/Healthcare              April 2008- April 2009
INFORMATION TECHNOLOGY COORDINATOR
I engineered total turnaround of chaotic IT department that was previously unable to provide necessary information or systems to decision makers and caregivers. Resolution of all issues and implementation of new services enabled organization to refocus on organizational mission. In addition, I created a supportive team environment of shared responsibilities and a greater understanding of how to utilize IT to better care for the company’s client base.

  • Implemented new technology policies and procedures across the organization
  • Documented entire network and implemented new helpdesk solution
  • Designed and implemented Disaster Recovery Plan
  • Through use of Active Directory, reconfigured an existing workgroup setup to a domain environment which enhanced security and increased availability of resources.
  • Responsible for selection of equipment, configuration, and implementation of a complete infrastructure upgrade throughout the organization (50 + PC’s)
  • Quickly resolved licensing issues within the organization that had resulted from lack of IT oversight



Foundations Associates, Memphis, TN― Drug and Alcohol Abuse Treatment                       May 2007– April 2008
NETWORK ADMINISTRATOR
Led the restructuring of the IT Support department from the ground up.  I helped foster an environment of trust among staff of previously independent teams in a geographically diverse organization.  I guided the IT department from an operational stand point through a period of explosive growth and radical changes. 

  • Improved help desk lead time by initializing a remote support solution
  • Led design, vendor selection, and implementation of new voice and data systems company wide (locations in Tennessee and California)
  • Migrated systems from multiple Active Directory Domains and Forests, to a single Active Directory Domain with redundant domain controllers to promote maximum efficiency and security of network
  • Conducted the relocation of a national call center from Memphis, TN to Nashville, TN with zero downtime and no missed business opportunities

Medlin Communications, Burr Ridge, IL—Telecommunications Company                                   July 2006- April 2007
NETWORK ADMINISTRATOR/ PROJECT MANAGER

  • Specialized in managing day-to-day service calls and multiple technicians for a leading Avaya Business Partner
  • Administered Windows Small Business Server 2003 Active Directory and Exchange for 20 + node environment
  • Computer telephony integration specialist for Avaya and Toshiba installations which included configuration, installation and ongoing maintenance of Windows 2003 Servers for telephony applications.

EarGlue by Accurate Communications, Memphis, TN―Telecommunications Company                        2000-2005
NETWORK ADMINISTRATOR/ PROJECT MANAGER

  • As Network Administrator, created and managed new Active Directory Domain migration from Windows NT Server, to Windows 2000 Server, to Windows Server 2003
  • Managed 60-75 installation projects of varying size and scope on a monthly basis with tight time deadline and budget restraints 
  • Created business/technical requirements and documentation to use as a guide for development and use of new or enhanced equipment and software packages
  • Evaluated, integrated, tested, and implemented new hardware solutions, new software and upgrades to existing software for in-house staff
  • Made equipment/procedure recommendations to supervisors with consistency and product quality improvement as focus
  • Reduced cost by implementing new vendor selection process to streamline equipment installations and repairs

Technology Profile

Operating Systems: Windows XP, Vista, Windows 7; Windows Server 2003, 2008; VMWare
Hardware: Dell, Netgear, HP, Sonicwall, Watchguard
Software: MS Office 2003‐2010, Exchange 2003, 2007, 2010, MS Project & Visio, SQL 2000, 2005, and 2008, IIS, SharePoint 2007 and 2010, Blackberry Enterprise, Symantec applications, Trend Micro, Backup Exec, Spiceworks, WSUS
Networking: Active Directory, VPN, DNS, DHCP, TCP/IP, VPN, SMTP, FTP, IPSEC, SSL, HTTP, SNMP, VLAN, VoIP
Data Center: Design, HVAC, electrical wiring, cabling, rack storage, rack and server alignment, UPS
Vendor Management: Voice and Data service providers, Wireless service providers, hosting providers, cabling contractors


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