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PROFESSIONAL SUMMARY:

A highly talented Consultant with extensive experience in performance management and process engineering that supports maturing organizations.  A proven consultant with corporate as well as entrepreneurship experience who is goal oriented, a self starter and knowledgeable in the processes of project and operational management.  Strong communication and interpersonal skills are utilized to ensure successful and effective management of priorities and balance of both customer and department objectives.  Demonstrates exceptional problem solving, strategic thinking and job completion skills under tight schedules with expertise in:

Business Analysis      Process Engineering                Project Management     Operations Management

Technical Writing      Storyboard Illustrations           Policy Development      IT Infrastructure Library (ITIL)

Concept Maps         Requirements Gathering          Web Portal Design         IT Standard Development

MS Visio                  MS Project                            MS SharePoint   Standard Operating Procedures

PROFESSIONAL EXPERIENCE:

Duke Energy – Charlotte, NC                                                                       November, 2010     –     Present

Project Control Analyst/Consultant:   

Position resides in the Customer Applications Project Management Controls Office. Responsibilities include maintaining scheduling controls and metrics (covering timeline performance). Direct support is given by identifying, analyzing and proposing solutions to scheduling risks and issues. Analysis is conducted by reviewing MS Project views and developing network diagrams to resolve scheduling conflicts and workflow logic errors. Opportunities are noted for schedule compression when possible.

·        Provided key interim support for project budgeted over 12 million dollars.

·        Assisted with re-planning of several schedules bringing key projects within required scope.

Four Elements (a renewable energy consulting firm) – Philadelphia, PA       August, 2009     –     Present

Process Operations Architect: 

Role has been recently shifted to a quieter status requiring less daily involvement freeing up the option of pursuing outside contract opportunities.  Ongoing support is currently provided by drafting and issuing Business Directives as needed as well as guidance on joint venture initiatives and working capital usage. 

·        Designed, collaborated and led development of the following business units: marketing, finance, business intelligence and operations.

·        Designed and instituted company Budget Control Tool Set for both operations and initiatives.

·        Designed (using storyboards and conceptual charts), built and implemented virtual Back-office Space for all core and project organizations.

·        Created and instituted both a virtual Content/Knowledge Management system. 

·        Secured strategic partnerships with key: vendors, govt agencies, associations and industry groups.

·        Spearheaded the effort of incorporating Four Elements. 

Kaiser Permanente – Pasadena, CA                                                               November 2004 – July 24, 2009

Lead Business Consultant: 

Member of Process Engineering Group and a hands-on advisor in: identifying, framing and leading continuous improvement efforts relating to operational process and management tools.

·        Managed project portfolio tracking through SharePoint and issued reports with 100% consistency for 12 month period.

·        Provided consulting oversight for two SharePoint Web Portals with over 17 supporting Web Sites.

·        Captured and documented 100M. Divisional (Budgets, Forecasts and Actuals) financial processes.

·        Devised maintenance process along with activity dictionaries for the Plan/Build/Run (PBR) communications vehicle resulting in a 50% decrease in time to communicate directives throughout IT Operations.

·        Guided the implementation of the IT Operational Time Tracking and Reporting system (NIKU); which provided 100% transparency on Activity Based Costing to the IT business customers.

·        Published as-is processes covering points between: Incident Mgmt, Problem Mgmt, Change Mgmt and Asset Mgmt; this brought visibility to disconnects which contributed to several investigations of seeking process improvement and alignment with ITIL.

·        Facilitated and published Requirements and General Information documents for 11 system interfaces (gateways) to KPIT Asset Management System; this resulted in 22 documents being published within agreed upon timeframes.

Independent Contractor                                                                                          July 2002-November 2004

APR Consulting

Performance Management Project Analyst: Southern California Edison – Rosemead, CA. 5/03 – 11/04

Strategic and tactical planning was provided in the form of: analysis, integration, and process development support to the IT Performance Management group (home of the Planning Project Management Office (PPMO) for IT).

·        Assisted in performance development and documentation of achievement goals, benchmarking, data analysis, project issue tracking and change control of the IT Operational Plan; resulting in 100% of reporting goals being met (monthly, quarterly and yearly).  

Self Employed

Independent Consultant: West Covina, CA                                                                     07/02-11/04

Several clients assisted in the following disciplines: market analysis, process engineering and scorecards.

·        Assisted a 100 million dollar insurance company identify, document and develop operational & system processes; this fulfilled requirements as a prelude to going public. 

AGERE SYSTEMS: (Formerly Lucent Technologies) – Irwindale, CA                   February 2001-July 2002

Senior Technical Project Engineer – Hardware & Software 

Regional responsibilities included; Project Planning, Portfolio Management, Process Development, IT Policy Support and Change Administration.

·        Planned and implemented a Sub Project Management Office encompassing over 16 major business locations.  MS Project Central was used as the supporting application along with Visio and Word.

·        Produced System Models used in operational planning and support of regional customer base.

·        Led regional Business Process Re-engineering (BPR) efforts with the re-defining and implementation of new Local Support and Recovery Management Operations including Desktop, Network, Voice and Application Support.

·        Assisted the facilitation of merging regional support teams to the National Global Support Center within specifications and timeframes using numerous tools including Conceptual Models and Support Scripts.

Independent Contractor                                                                                          April 1997-November 2000

AETEA I. T. Inc.

Senior Process Engineering Consultant: PREDICTIVE SYSTEMS – Atlanta, GA          8/00-11/00

Member of the Process Integration Practice that assisted BellSouth.net with their Web-Hosting Co-location services.

·        Produced and published Strategic Information System process flows and activity dictionaries (based on Word/Visio) designed to manage over $50,000,000.00 of assets.

Virtual Corporation

Project Implementation Manager: AT&T SOLUTIONS – Atlanta, GA                         2/00-7/00

A member of core team that oversaw the implementation of the Next Generation WAN for The Home Depot (THD) Company. 

·        Handled Issue, Risk and Change Control Management reducing problem resolution times by 30%.

·        Implemented Avaya and Cisco equipment to 900+ stores within six months saving AT&T a $1,000,000 penalty.

Elite Information Services

Project Consultant-Communications: BANK OF AMERICA – Atlanta, GA      7/99-2/00

Responsibilities were to provide consultation and support on project and process management to sponsors, product managers, and project managers.

·        Published high level and detailed technical documents (using Visio and Word) encompassing; Risk Assessments, Business Requirements, Logic Drawings, Communication Plans, Vendor Service Level Agreements, Vendor Process/Procedures Manual, Change Management, Test Plans, Prototyping Outlines, Billing Guidelines, Product/Service Migration Plans and Voice Response Unit (VRU) Designs and Problem Solution Scenario Charts.

·        Assisted several virtual cross-functional corporate teams with technical methodologies (CMM and the PMBOK); this established a baseline of capability that helped projects complete on time.

CIBER

Project Manager-Telecommunications: BELLSOUTH.NET – Atlanta, GA                   12/98-3/99

Data and voice projects were managed during expansionary period for the ISP division of BellSouth. 

·        Oversaw personnel and equipment including: tasks, estimates, scheduling and critical paths with MS Project; which resulted in efforts being within budget, on time and within specifications.

CIBER

Project Manager-Voice Systems: EQUIFAX – Alpharetta, GA                          12/97-12/98

Developed International Y2K Strategies for Voice Software, Data Assets and Embedded Systems. 

·        Created Y2K processes including: Inventory Verification, Equipment Remediation and Compliance Certification. Developed and published Visio process flows including; triage outlines, contingency and disaster recovery plans.

Adecco

IT Administrator: BURKETT & BURKETT CPA FIRM – Columbia, SC                       11/97-12/97

Contracted to manage workstations, file servers, CD library servers, routers, and hubs.  Change Management, Business Continuity and software licensing documentation was managed.

Manpower

Software Applications Contractor: PHILIPS COMPONENTS – Columbia, SC             4/97-12/97

Price quote research and analysis was conducted on a variety of electronic components for Regional Marketing Department.  Tracked component: type, quantity, and cost by using Lotus 123, Lotus Approach, MS Access and MS Excel.

PEPSI COLA COMPANY, – Columbia, SC                                                         July 1988-Feburay 1997

Systems Administrator:

Managed regional voice operations, communications projects and worked closely with the Project Management Office at Pepsi Cola; also worked with Computer Operations and the National Help Desk.

·        Saved $90,000.00 a year by managing service agreements, vendor selections and vendor contracts.

·        Increased Regional I.T. efficiency 35% by instituting new data and voice troubleshooting process and procedures.

·        Provided Tier 2 desktop support and some Tier 3 Voice support

US NAVAL RESERVE – Columbia, SC                                                   January 1986-January 1992

Rated Construction Electrician:

Assigned as Unit Project Report Coordinator and served as a member of the Project Control Team (a regional project management office).  Handled change management and tracked multiple projects (covering field communications, power generation and electrical distribution) which involved 80 to 120 Military personnel.

EDUCATION:

A.S. Management, Midlands Technical College, Columbia, SC - Extensive course work in accounting

University of South Carolina, Columbia, SC - Completed three years of program.

RECENT PROFESSIONAL TRAINING:                    CERTIFICATIONS:                        

Internal Consulting for the IT Professional, KP                    Definity G3V3 Administration, AT&T

Information Systems Project Management, AMA    Definity G3V4 World Class Routing, AT&T    

Adv. Project Management for I.T. Professionals, ARG        Construction Electrician, US Navy

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