Optimal Customer Service Representative Resume Format in Word Free Download -->

Optimal Customer Service Representative Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Siliceo
309 Northampton Drive
Crystal Lake, Illinois 60001
Cell : (815) 814 - 9876
Email: anna@gmail.com
2nd Shift
My Objective
I am hoping to find a 2nd shift position. I am currently working as a Customer Service Representative and looking for a new career change.  My goal is to start as a Machinist or in a similar field within your company.
Education
•·         Prosser Vocational High School, 1990 - 1994 Diploma, High school Major: Machine Shop: CNC and CAD
•·         Oakton Community College, some College courses completed
Experiences
Lumex Inc.
2006-Present
•·         Customer Service Representative / Inside Sales
Manage 2 major 80/20 nationwide Distributors and OEM Customers, process orders via-E-mail, fax within 1 hour,
 Assist customers with quotations including Tooling Orders, expedite orders, Back Order Reports, provide product knowledge and assisted with part schematics, assist sales force when needed, tracking of customer shipments, Return Material Authorization, communicated with engineering on Tooling Orders and (New business).

Makita USA Inc.
Oct 2003-June 2006
•·         Customer Service Representative
 Responsible for answering 100 + incoming calls per day, process customer orders,  processing return requests and credits, provided part schematics and product information, assisted Sales Force when needed, created and maintained pricing spreadsheets for customers and quarterly, tracking of customer shipments and credit approvals.

B & F Coffee Service         
 Dec 2000-Oct 2003
•·         Inside Sales / Customer Service Representative
Responsible for taking incoming calls from customers and processing customer orders, created and maintained spreadsheets, performed customer inquiries, quotations, order placements, order tracking and returns, data entry of invoices / expedite orders, follow-up with appropriate parties in regards to customer quotes and purchase orders
 In charge of making sure that shipments are on time and accurate, extensive problem-solving / troubleshooting.

Power Process Controls
Jun 2000-Dec 2000
•·         Customer Service Representative
Account management of client database, extensive customer service, handled all incoming customer calls, troubleshoot customer questions and inquires, followed-up on quotes, processed customer orders and information, data-entry of invoices on customer orders

Power Process Controls
Mar 1997-June 2000
•·         Assembler / Tester
 Built valves, test numerous valves for defects in large quantities, packaged material for shipping immediately



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