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309 Briarwest Blvd Unit 17
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Phone 720.369-1230
E-mail lily@techie.com
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Lily Fennick
Objective
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To pursue a rewarding and honorable career in the
information technology field and to help others succeed along the way.
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Summary of qualifications
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O/S: Windows XP/Vista, 2000 Professional
and Server, 2003 Server.
Software: DNS, Microsoft Office Applications.Remote Access
Tools: Netmeeting,
Networking: OSI Layer 1 – 4
Troubleshooting, Juniper, Foundry, Cisco PIX/ASA Firewall, Routing,
Subnet Masking, VLSM, IP Routing Protocols: OSPF, RIP, EIGRP, BGP, Site-to-Site VPN. MPLS CE
Provisioning, TCP.IP. Cisco IOS/CatOS CLI, CDP, Cisco 2950, 3750, 6500
Switches, Supervisor Engines/MSFC. Spanning Tree 802.1D Troubleshooting, VLAN
Configurations and Port Security. 2600 Series Router Troubleshooting, ACL’s,
NAT/PAT, and Troubleshooting. Network Topologies (LAN and WAN Ethernet, PPP,
Frame Relay), Implement WAN Protocols,
Network Troubleshooting Skills.
Implement Access Lists, Configure and Troubleshoot Cisco and Juniper Routers,
Switches and Firewalls.
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Employment
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IG
Network Engineer I/June 2008 – Present
Provide OSI Model layer 1-4 network support
for production and disaster recovery customers. This includes all levels of
problem determination and resolution using various diagnostic techniques,
equipment, and service provider resources to successful completion. Provide network engineering/diagnostic
support to internal/external SunGard customers, during network test
exercises, actual disaster recoveries and in support of production services.
This includes all levels of problem determination and resolution using
various diagnostic equipment, and service provider resources to successful
completion. Network troubleshooting skills
with a variety of switch, router and firewall hardware (Cisco, Juniper,
F5 LTM, Checkpoint, Netscreen and Foundry), carrier services, network
services, network management and associated diagnostic equipment. Knowledge
& experience with LAN and WAN protocols and connectivity.
Tridex
Systems
Network Engineer/January 2006 – June 2008
Providing internal LAN support for
a 10 user network. Network administration using Active Directory managing
OU's, group policies and users. Support for Microsoft Exchange, distribution
lists and specific Outlook configurations per user requests. Remote
troubleshooting for client utilizing RDP terminal services, Cisco VPN and
Citrix for connectivity. US support team member for ProPalm's, terminal
server software distributed by Tridex to customers. Experience using thin clients
and various terminal server configurations. Provisioning customer CE routers
utilizing BGP routing. Verifying and maintaining site-to-site connectivity.
3t
Systems
5790
System
Administrator/March 2004 –
November 2005
Internal LAN support on a 50 user
network. Support for Dell laptops, PowerEgde servers, PowerVault storage.
Rebuilds, imaging, ghosting and ordering of replacement hardware from Dell
for laptops, desktops and servers. Windows XP and 2003 Server support.
Network administration using Active Directory managing OU's, group policies
and users. Citrix Metaframe connectivity. Support for Microsoft Exchange,
distribution lists and specific Outlook configurations per user requests.
24/7 availability for weekend and after-hour support. Remote troubleshooting
for clients utilizing RDP terminal services, Cisco VPN and Citrix for remote
connectivity. Troubleshooting WAN links and ISP VC's. Support configuring
VLANs on Cisco 3750 switches and 2600 series routers. Printer
troubleshooting.
Expanets
Tier I Support/September 2003 – Jaunaury 2004
Tier I Support Specialist
September 2003 - Present
First point of contact for all IT related issues for Expanets. Providing phone support for lan and remote users. Diagnosing and repairing PC hardware and software related problems. Properly assessing and routing of all Siebel and Oracle issues. Providing network connectivity for all Expanet employees local on the lan as well as remote users. Troubleshooting printing problems. Strict adherence to company policy and
Agilent
Technologies
1900 Garden of the God’s Road Colorado Springs. CO 80906
Remote
User/Network Support/
April 2002 - August 2003
First level support help desk for internal
Agilent employees. Remote and Lan connectivity support on Windows NT and
Windows 2000 platforms. Utilizing and configuring TCP.IP properties and
commands (tracert, ping, ipconfig, nslookup) to confirm and establish network
access. Troubleshooting dial up and various high speed connectivity
interfaces (cable, DSL broadband) and configuring 802.11 specifications, hubs
and routers to establish successful VPN access to the network. Adding and
configuring DNS and WINS for network connectivity. Troubleshooting and
assisting users with features regard Outlook and access to e-mail accounts.
Managing user information using Remedy ticketing software. Clear and concise
adherence to
PhilanthroCorp
Network
Administrator/October 2001
- January 2002
Providing network support on IBM compatible
desktops/laptops and dummy terminals which interfaced with a Citrix Metaframe
server and a Windows NT server. Administrative tasks consisted of creating
and removing users, file permissions and logon issues. Pegasus e-mail support
with POP3 and SMTP servers. Administering company implemented security policy
and virus updates. Maintaining full and incremental backups of critical data.
Ensuring overall network functionality including layer 2 and layer 3 devices
and providing support for all hardware and software issues that arise.
Compaq
Support
Engineer/February 2001-July 2001
Providing
technical phone support for Dow Chemical employees. Installing,
troubleshooting and instructing clients on various Microsoft applications and
Dow specific applications. Troubleshooting network connectivity issues on the
PDC, proper TCP.IP addresses were assigned and ensuring network accounts are
functional. Troubleshooting RAS issues for remote users. Providing technical
assistance with e-mail problems on the exchange server and with Microsoft
Outlook 2000. Administrative task for various user accounts in Enterprise
Adminstrator, Vax/VMS accounts and mainframe accounts as well.
Troubleshooting network as well as local printer issues. Mapping network
drives for access to specific data needed by employees as well access to
there network home directory drive. Also ensuring overall hardware and
software PC functionality.
Gateway
Technical
Support Professional October 1999 – January 2001
Assisting
in the maintenance and upkeep of personal computers for Gateway clients.
Instructing clients via telephone on hardware and software issues. Walking
clients through the uninstalling and reinstalling of various Windows
operating systems, rebuilding the Windows registry, installing device drivers
and various Microsoft applications and installing internal hardware devices
and ensuring PC functionality.
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Relevant
Education
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Network
Technology 2000
Computer
Science: 1997 – 1998
Certifications
CompTia
Network + Certified
JNCIA-
JUNOS Juniper Network Certified Internet Associate Certified
CCNA
Certified Cisco Network Associate Certified
CCNP
Certified Cisco Network Professional Currently Pursuing
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