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CASEY CONTRERAS
309
Co Rd 10
Carver,
MN 55001
(952) 239-9876
Casey_Contreras@msn.com
OBJECTIVE
To obtain a
position within the information systems environment that would utilize my
technical skills, while providing an opportunity for personal growth and
development.
CERTIFICATIONS
·
DCSE – Dell Certified Systems Expert, March 2003
·
MCDBA – Microsoft Certified Database
Administrator, May 2002
·
A+ - CompTia A+ Certified Professional, March 2002
·
Certified Microcomputer Specialist –
CDI, June 1990
EXPERIENCE
March 2008 –
November 2010
|
RI
Unlimited, Excelsior,
|
Systems
Administrator
·
Main responsibilities: Maintain system(s)
operational status, resulting in a 98.7% up time.
·
Provided systems, client, and end-user
support in a 24/7 environment (includes hardware specific, printers and other
peripherals).
·
Upgraded network and implemented Active
Directory and GPO’s in a Server 2003 & 2008 environment.
·
Implemented disaster recovery procedures
utilizing Acronis Backup Software (Enterprise
·
Implemented anti-virus and anti-spam
protections utilizing Symantec Endpoint Protection (Enterprise
·
Implemented VoIP solution utilizing TrixboxPro Call Center
·
Implemented infrastructure changes to
prepare for latest ISP (Norlight). Added Firewall/IDS (Trustwave), added two
T1’s for main office and a single T1 to the Executive site.
·
Implemented SQL Server 2005 fail-over
cluster.
·
Maintained and checked various systems for
HIPAA compliance.
·
Administered e-mail/fax (Alt-N MDaemon),
WS-FTP, VPN’s, VMWare/MS-Virtual Server(s) and Call-In Dictation system.
·
Provided remote and local support for
various productivity applications, including but not limited to; MS-Office
Suite(s), Adobe Professional Suite(s) and Adobe Photoshop (Elements).
May 2007 –
November 2007
|
Technology Project Group,
|
Feb. 2005 – April 2007 Pomeroy-IT
Solutions Minneapolis , MN
Contractor
·
(BCBSMN) – Desktop Support
Services – Performed Microsoft XP upgrades on the Eagan
·
(Entegris) DSS\Help Desk –
Responsible for PC lease refreshes and worldwide technical support.
·
(ING) WT Refresh Team – Night Team Lead – Performed
quality assurance for recently updated systems to Microsoft XP.
·
(Target Corp.) XP Rollout Room
– Performed Microsoft XP upgrade for franchise stores country-wide, utilizing
SMS, VNC, and RDP.
·
(ING) WT Refresh Team - Performed
pre-Microsoft XP deployment inventory on hardware assets and software
applications.
Mar.
2003 – July 2004 UNISYS (TCML) Eagan , MN
Field Technician
·
Performed hardware break/fix on
Servers, PC's, and laptops.
·
Provided on-site technical
support for DELUXE Corporation, duties
included Asset Management, Software/Hardware troubleshooting, installs, and
upgrades.
·
Provided on-site technical
support for the Transportation Security
Administration, duties included software upgrades and hardware setup.
·
Provided on-site technical support
for the Social Security Administration,
duties included network upgrade and workstation configuration from IEEE 802.5
(Token Ring) to 802.3 (Ethernet).
August 2003 NMCI Ft.
Snelling, MN
Information Strike Force
·
Ops check and installation of 50
laptops and desktops for the Marine Corps recruiting offices.
Nov, 2002 – Jan. 2003 Synergy Services St.
Systems Engineer
·
On/Off-site client technical
support including server/workstation monitoring and maintenance,
upgrades/updates (software & hardware), general troubleshooting.
·
Onsite project work for small
to medium sized businesses.
·
MS-Windows 2000
Server/Professional (including XP Pro), MS-Windows NT 4.0 Server/Workstation,
MS-SQL Server 2000, MySQL, MS-Office
2000 though XP, MS-Windows '95-XP Home, Terminal Services, Routing and Remote
access, ACT!, Xactware, Chief Architect, Yahoo! Webcast support.
Jan. 2000 – Apr. 2000 Summit Minnetonka , MN
Network Administrator
·
Provided 2nd & 3rd level
support in a MS-Windows Desktop environment.
·
Increased network/system
performance in an NT/SCO-Unix environment.
·
Implemented network
communication changes to save $300 per month.
Sept. 1999 – Dec. 1999 AMCOM
Software (BCGI) Bloomington, MN
Project Consultant
·
U.S. Army Y2K Project - Computer Telephony Integration (CTI)
·
Implementation, Training, and
Support in MS-Windows/SCO Unix environment.
·
Bases Included: Ft. Knox, Ft.
Riley, Ft. McPherson, & Ft. Carson.
·
Hospitals Included: Iowa Mercy,
UVa, & Columbia/Augusta.
Mar. 1998 – Oct. 1998 Talent
Software Services Minneapolis, MN
Project Consultant
·
Fafinski, Wallrich, & Roos: Network
Admin/Support (Novell/Windows).
·
Pillsbury: Network and Systems support
in a Windows NT 4.0 and '95 environment.
·
Carlson Companies: Desktop
Implementation and Support of an Oracle Financials application on over 200
Windows '95 systems.
May 1997 – Oct. 1997 ProStaff Bloomington,
MN
Consultant
·
GreenTree Financial: Level 1 phone
support in Netware & MS-Windows environment.
Dec. 1995 – Apr. 1996 PC
Service Express Bloomington , MN
Consultant
·
Norwest Banks: On-Site Technical Support
and Upgrade implementations in a MS-Windows NT & 95 environment.
·
US West Comm.: M.A.T. Member, Windows NT
4.0 roll-out.
Jan. 1995 – Nov. 1995 CDI-North
Central Minneapolis , MN
Technical Support
Consultant
·
American Express Financial Advisors:
Level 1 phone support in a 0S/2 2.11/Warp, Novell Netware, and Legacy systems
(CICS, etc.).
Oct. 1994 – Dec. 1994 Ajilon Bloomington,
MN
Consultant
·
Target/Mervyn's: Level 1 phone support
nationwide for Target franchise stores in an OS/2 environment.
Jul. 1991 – Jan. 1994 Applied
Systems Inc. Bloomington,
MN
Programmer
·
Commercial Lines insurance
rating programmer.
·
Personal Lines automobile
insurance rating programmer.
·
Hardware and Software end-user
technical support.
·
Commercial Lines data entry
utilizing Brief Editor & Lotus 123.
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