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Anna Malacaria.
309 West 1st street, Brooklyn, New York, 11001 Cel (718) 473-9876 E-mail: anna@gmail.com

Multi talented individual with 13 years experience in the information technology field and 7 years as a union carpenter local 2165 seeking to expand horizons in the job market. Well versed in windows and hardware applications in both computers and construction . Ply-able and able to solve problems as they arise.  Front line man for customer service, install crew and reporting to supervisors.  Possess office skills, phone etiquette. Ability to be a self starter and able to diagnose problems and affix a solution in a hands on fashion.

Career Experience

Network Administrator

·         Network lay out and setup of router, switches, punch panels, servers, network computers and printers.

·         Maintaining user access to lotus notes database and daily database replication.

·         Tier 1 desktop support to open ticket service call

·         Onsite network and desktop support.

·         Resetting lotus notes Id's and passwords.

·         Maintaining PC health by administering software updates and operating systems installation.

·          Written and tested databases in real world application

Field Install technician

·         Stage and deploy computers to client delivery sites

·         Collaborate daily with business managers, team leaders to manage client's needs and concerns.

• Manage assets and asset collection data.
• Filling and closing request tickets, sending information to up-level managers
• Manage and train peers to perform duties according to outlined job specifications.
• Point person responsible for providing technical estimates and solutions to the business managers.
• Backup and restore operating systems
• Inform users in safe internet surfing
• Eradicate viruses and spy-ware form client computers

Self-employed Home PC repair Technician

• Ability to diagnose and troubleshoot solutions for non-operational computers.
• Backed-up and restored data from damaged operating systems preventing personal data loss.
• Replaced nonfunctional internal computer parts.
• Provided home users with internet training for safer browsing against ad-ware and viruses.
• Installed and configured network cards and routers to create small office and home networks.
• Ability to replace RJ45 tips to Ethernet cabling.

Union Carpenter

• Used hand tools and power tools in the production of commercial showcases
• Applied Formica application for commercial showcases.
• Installed glass fronts, tops and shelving.
• Installed ballast boxes for lighting
• Installed booths for shows in the Jacob Javits Convention Center

Anna Malacaria.
309 West 1st street, Brooklyn, New York, 11001
Cel (718) 473-9876 E-mail: anna@gmail.com

Self employed laborer

·         Home interior painting, knowledge of paints and primer types.

·         Skilled with hand and power tools.

·         Pricing and installation of stud-work and door frames, sheathing, and finishing's for interior partition walls.

·         Knowledge of insulation and applications.

·         Assembly of kitchen and other types of cabinets and shelving

·         Light plumbing for sink and faucets repair/replacement

·         Light electrical for lighting fixture installation, outlet extension

·         Low volt electrical for home audio/video/internet/telephone/security systems.  

Career History
For Hire Home PC Technician/ Laborer - Self Employed,                                                3/04 to present
Field install technician
Dell Senior Field Technician - TAC World 888 Washington Street Dedham, MA      11/04 -11/06, 1/08-2/08
Volt technical services   1065 Avenue of the Americas, 20th Fl New York, NY                          10/05- 3/06
LAN Administrator            E.C.T.S 2529 E1st street Brooklyn, NY                           9/97-08/02, 2/03-3/04
Self employed laborer/ construction                                                                                     11/95-7/97
Union carpenter               Local 2165             395 Hudson street New York NY                          6/84-9/93

Education
New Horizons Computer Learning Centers:

Certifications: A+, NET+ and MCP, Lotus Notes Admin. I & II, LAN Admin., Lotus notes R5 database and design, certification classes taken for MCSA, Cisco (ICND), and Security+.

Learning Tree:  Network and Lotus Notes Administration certifications

Joint apprenticeship committee of Carpenters

High school: Greater NY Academy

Skills
Languages: Lotus script, HTML 4.0
Business: Lotus Notes Server V5.5, Microsoft FoxPro
Operating Systems: OS/2 Warp Server, Windows (2003 AS, XP, 98, 3.1), MS-DOS, Linux, Macintosh OS 8, 9, 10
App Server: Lotus Notes, 602 email suite, FoxPro, MS Office
Web Server: IIS
Software: Symantec Ghost, VISIO, Microsoft Project, Microsoft Office, Mac Airport configuration, i-Tunes

Proficient in use of woodworking hand and power tools

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