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NANCY
JOSEPH
16 Olde
Penn Dr ²Easton , PA 18001 ² Cell: 610-462-9876
² nancy.Joseph19@gmail.com
Desktop
Support / Network Administrator
Computer
Administration, Windows network management
·
Microsoft Certified professional offering 8+
years of hands-on desktop support experience Supporting large Corporate and
Small business environments and have provided 24/7 on-call support
·
Enthusiastic contributor with a collaborative
spirit and a passion for seeing a quality job through to fruition
·
Recognized for consistent ability to ensure
continuity of services and exceptional customer service
·
Personal strengths include excellent work
ethic, self motivated, fast learner, Conversational in French, broad-based
knowledge, and persistence
·
Maintains current knowledge of technology
developments to plan for upgrades and make business decisions
TECHNICAL SKILLS
Certification:
|
MCP-windows Vista (MCTS), 70-620 ID#
6117315
MCP-Windows Server 2003,
MCP-Managing & maintaining MS
windows infra.
Dell Certified Laptop/Desktop Hardware repair
technician
|
Operating Systems:
|
Windows
95, 98, NT4.0 - XP Professional, Vista, Windows7, Server 2003, SBS server
2003 & 2008, Hyper-V, Citrix Xen server (Virtual desktop)
|
Software:
|
Email Clients: Outlook
97-2010, Mozilla 1.4-1.7 Antivirus: Symantec Antivirus for
SMTP Gateways, Symantec Corporate Edition 7.3-10, AVG Corporate Edition with
console management, TrendMicro office Scan & Server Protect, McAfee 8.0
& 8.5 with agent, Symantec Adware and Spyware: Spybot 1.3,
Malwarebytes, Spy Sweeper, stinger VPN:
Cisco Secure ACS, Checkpoint Secure Remote Client, RSA Secure ACE/Agent, Software
and Browsers: Office 97-2007, Citrix ICA Client, Internet Explorer 8,
Seagate Crystal Reports 7, 10, Java Web Start, Visio 2000 & 2K3, Scansoft
paperport, Adobe Acrobat Pro 7.0 and Distiller Professional, Dameware remote
control, MS project, Visio 2000 – 2K7, ProComm Plus, Helmsman, Granite,
Hummingbird exceed & Xstart, Peachtree Accounting, QuickBooks, Tellabs
EMS server/client 5500 & 5590, PC Anywhere, Avaya 5&6, CMS, SMS Helpdesk
Tracking Software: Tomcat, Help email ticket system (RT), Remedy 5, Desktop/Laptop PC recovery Software: ERD Commander 2005, Mini PE
|
RDBMS:
|
SQL
2000 Server Client Components, Oracle 9i Client 9.0.1.1.1
|
Protocols:
|
DNS,
DCHP, Exchange, PROXY, SNMP, TELNET,TCP/IP, WINS
|
Hardware:
|
Servers: Dell
servers, Lenovo ThinkServers PC:
Dell GX110, GX150, 270 GX 280, GX520, GX620, GX745, Precision 210, 220 Dimension
3000 Workstation, Printers: Laser
Jet 4, 5, 6, 4000, 4050, 5000, 8000, 8100, 8150 Dell 5300, Dell 5100, Dell
5110 Laptops: Dell Latitude series
model, MAC Pro OS X.
|
Tools:
|
Dell
Open Manage Server Assistant, Dell Diagnostic tools, Symantec Ghost 7.5 - 11,
Pc Anywhere 8-10, VNC Enterprise, Active Directory, DameWare, SMS remote tool,
WSUS, Microsoft Baseline Analyzer, HP OPENVIEW, SMS management, WebEx remote
access and asset management.
|
PROFESSIONAL
EXPERIENCE
JEWELL
COMPUTING SOLUTIONS
Desktop
support / Network Administrator Phillipsburg, NJ Feb 2010 – June
2011
·
Setup new computers, performed OS or Software
upgrade as needed for all clients.
·
Provide general desktop support to multiple
clients remotely via “go2assist” remote app and face-to-face.
·
Troubleshot issues with windows applications,
corrupt operating systems (including 2000, XP, Vista & W7)
·
Install and administer Microsoft servers (SBS
2003, 08), configure exchange 2003, and 2007 servers.
·
Experience configuring SonicWall Firewall.
·
Implement and troubleshoot client terminal
server connections and connectivity issues
·
Assist with internal customer services which
include assisting with virus removal, upgrades, system optimizations and PC/laptop
part replacement.
·
Troubleshot local connectivity issues,
hardware and software troubleshooting.
·
Experience performing Blackberry Professional
server installation and upgrade to BES Enterprise level.
·
Work with various law firm and medical
software.
·
Experiencing installing, configuring and
managing BES enterprise servers.
·
Test new product being considered for production
at client sites.
·
Experience with various types of backups
(including bare metal restore) Axcient, and various other small business backup
solutions.
·
Research, design and implementation of Hyper-V
server environment.
·
Experience troubleshooting Hyper-V server and
Hyper-V server R2.
·
Work with AVG and Symantec Admin console for
Anti-virus software deployment.
COGNIS
IT - Collegeville, PA August
2008 – Feb 2010
Desktop
support / Network Administrator
·
Provides
general helpdesk/desktop support to small business clients
·
Performed
software upgrade, hardware replacement.
·
Manage small
business client’s network (Law firms, Healthcare, school district of
Philadelphia, Investment firms and more); from computer issues, software &
hardware install, to small business server (2003) install & management.
·
Manage multiple
Exchange 2007, Blackberry servers and Citrix apps publishing in a Citrix virtual
server hosting environment.
·
Designs,
installs, upgrades, configures, and repairs local area network hardware and
infrastructure on client sites.
·
Coordinate
development and maintenance client servers; review server logs for errors and
potential problems.
·
Installation
and configuration of client small business servers (SBS).
·
Install and
manage local clients exchange 2003 & 2007 servers.
·
Implement &
Manage client’s offsite backups (MozyPro, IBackup), some Symantec Backup Exec
experience
·
Blackberry
server management (BES), blackberry & mobile phone email activations, and
support.
·
Citrix server
installation, configuration and management.
·
Certified Dell
image direct for images components upload (create & build Windows images
using Ghost)
VONAGE
HOLDING CORP – HOLMDEL, NJ
October 2006 – August 2008
SR MIS Support
·
Manage user
& computer accounts in an Active Directory environment, proficient using
SMS for remote connection to troubleshoot daily issues, reports,
hardware/software tracking.
·
Ability to
create & deploy images for a variety of laptop & desktop hardware using
RIS imaging.
·
Troubleshoot
Cisco 7940 & 7960, V-phone and MTA VOIP phones directly on the device or
using CCA account management database.
·
Provide daily
support to over 1500 users on all related desktop, laptop, blackberry, phone
and all other Hardware issues.
·
Experience in
supporting a variety of Verizon & T-Mobile blackberry models; 7250, 7270,
7290
·
Troubleshoot
Avaya soft phones for noise and quality issue on a daily bases.
·
Expert in
troubleshooting and configuring Exchange mail using outlook 2k3 and other
previous versions.
·
Basic
understanding of Cisco router/switch commands and configurations
EDUCATION
Cittone Institute of Technology, Edison, NJ,
2000 - 2002
Electronics and
computer networking GPA 3.0
Arthur
Mcneil Institute, Rahway, NJ
CCNA
& MCSE course study
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