Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Indiana Wesleyan
University ………………..……………………………………………………………………………Marion , Indiana
Purdue University …………………………………………………………………………………………...................Hammond , Indiana
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Joy Kaiser
309 Parker St. u Hobart ,
IN. 46001 u
(219) 670-9876 u
joykaiser@hotmail.com
Seasoned Technologist seeking an
opportunity with an organization where I can apply my proven track record of
leadership, analytical prowess and exceptional organizational skills. 11 years
of hands-on experience in technology management and strategic technology roles.
Proven ability to successfully analyze an organization’s critical business
systems, identify deficiencies and potential opportunities, and develop
innovative and cost-effective solutions for enhancing competitiveness,
increasing revenues, and improving the overall customer service experience.
Areas
of Expertise
·
Operational
Management
·
Project
Management
·
6
Sigma & LEAN Trained
·
Strategy
& Innovation
·
System
Integration/Migration
|
·
Vendor
Relations
·
Audit
Policy Expertise
·
Disaster
Recovery Planning
·
Cost
Reduction
·
Business
Process Optimization
|
·
Solution
Concept to Execution
·
Cross
Platform Integration
·
Risk
Management
·
Regulatory
Compliance Expert
·
Building
Highly-Effective Teams
|
PROFESSIONAL
EXPERIENCE
The Times Media Co (Munster, IN
46321)
Manager of Information
Technology April 2011 – Present
Ø Responsible for
organizing and overseeing the strategic planning of both the fiscal operating
budget as well as the capital expenditure budget, as it relates to the IT
Department. Responsibilities include creating NPV and IRR analysis in order to
justify investment decisions.
Ø Rolled out a regional
help desk, leveraging my knowledge of enterprise IT support to help reduce
costs in other constrained markets by offering full IT support in a 24/7/365
environment which was not offered previously.
Ø Perform opportunity
analysis as it relates to identifying staffing and operational efficiencies,
leveraging better prices from our vendors, and improving overall systems
performance and uptime.
Ø Perform market
research to identify new technological solutions which can be implemented into
our business model in order to drive efficiencies, improve guest experience,
increase employee productivity and grow revenues.
Ø Partner with vendors
in order to establish a better working rapport to help drive continuous
improvement related to vendor performance and overall service
Ø Ensure that the
property is compliant with corporate standards as outlined by the company
Operations Committee.
Ø Implemented numerous
innovations that reduced cost, increased employee efficiency and increased
profitability and revenue.
HARRAH’S ENTERTAINMENT (Horseshoe
Casino Hammond, IN 46640)
Manager of Information
Technology December 2006 – April 2011
Ø Responsible for
organizing and overseeing the strategic planning of both the fiscal operating
budget as well as the capital expenditure budget, as it relates to the IT
Department. Responsibilities include creating NPV and IRR analysis in order to
justify investment decisions.
Ø Perform opportunity
analysis as it relates to identifying staffing and operational efficiencies,
leveraging better prices from our vendors, and improving overall systems
performance and uptime.
Ø Perform market
research to identify new technological solutions which can be implemented into
our business model in order to drive efficiencies, improve guest experience,
increase employee productivity and grow revenues.
Ø Perform monthly
comparisons of Help Desk Incident Reports reviewing average time per ticket
closure per employee (if and when necessary), total tickets per month and
tickets per month per product category. Present the information to the property
IT Staff and Upper Management and supply monthly metric comparisons while
suggesting ways to reduce overall incident volume, time to restore metrics as
well as first contact resolution metrics.
Ø Partner with vendors
in order to establish a better working rapport to help drive continuous
improvement related to vendor performance and overall service
Ø Ensure that the
property is compliant with corporate standards as outlined by the company
Operations Committee.
Joy Kaiser Page
2
Manager of Information Technology
Continued:
Ø Planned, coordinated
and executed all technology and innovation for $500 million casino expansion
project (2008).
Ø Implemented numerous
innovations that reduced cost, increased employee efficiency and increased profitability
and revenue.
Ø Consistent proactive
vendor cost savings year over year of 20%.
Ø Company Wide
Leadership Award Nominee 09
HARRAH’S ENTERTAINMENT (Horseshoe
Casino Hammond , IN 46320
Assistant Manager of Information
Technology August 2006 – December
2006
Ø Participates in the
design, specification, configuration, installation, and maintenance of the
local area network hardware, software, and telecommunications services such as
personal computers, system software, software applications, printers, servers,
routers, bridges, switches, modems, cabling, and Internet service providers.
Ø Manages the hardware
and software problems in accordance with pre-defined service agreements.
Ø Assists in the
development and administration of security procedures and operational controls
for the physical environment/data assets in accordance with industry standards,
Internal Audit, and regulatory controls.
Ø Implements and
maintains policies and procedures related to network hardware and software
acquisition, use, support, security, and backup.
Ø Interacts with
property management to ensure IT property support is in accordance with the
business objectives.
Ø Ensures consistency of
work schedules, assigns staff, and coordinates overall department service and
project goals. Assigns priority and works with team to adjust schedules as
necessary to meet both service and project goals.
Ø Provides leadership
and facilitates the growth of the team environment including developing the
necessary talent within the group, establishing processes that foster teamwork
and consistently working to improve the relationships within the team and
externally as well.
HARRAH’S ENTERTAINMENT (Horseshoe
Casino Hammond , IN 46320
Network
Administrator March 2003 – August 2006
Ø Novell/GroupWise
Management
Ø Migration
from Novell/GroupWise to AD/Exchange environment for 800 users
Ø AD/Exchange
Management
Ø Manage
and Maintain a Data Center Consisting of over 40 servers ranging from File, DHCP , DC
Ø Level
2 support for all Servers and Network Equipment
Ø Level
2 support for all PC’s, Laptop’s and Printers
Ø Manage
and Maintain relationship with external vendors to leverage competitive
quoting/buying.
Horseshoe Gaming Holding Corp.
(Horseshoe Casino Hammond , IN 46320
System
Support Technician June 2000 – March 2003
EDUCATION
Currently attending for
Associates/BA, Computer Science and Information Technology Management 2010
16 credit hours, Computer Science
99/00
Training
& Certificates
New
Horizons Learning
Center …………………………………………………………………………………………...Chicago , Illinois
CNA/CNE
02/03
Current
Technologies…………………………………………………………………………………………...................Portage,
Indiana
ITIL
2011; ESXLab Certified
Virtualization Specialist (ECVS); Security 5
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