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Bria Shiloh
309 Sharon dr.
Albany, GA 31001
Day Phone: 229-894-9876
Email: bria@hotmail.com

Country of citizenship:	United States of America
Veterans' Preference:	No
Registered for Selective Service
Contact Current Employer:	Yes

AVAILABILITY		Job Type:		Permanent
			Temporary

	Work Schedule:		Full Time
		Part Time
		Shift Work

Desired Work Environment	New Professional
	Mid-Career Professional
	Experienced Professionals
	Requires Flexibilities

DESIRED LOCATIONS	US-FL-Gainesville/Jacksonville/Ocala
	US-FL-Orlando
	US-FL-St. Petersburg
	US-FL-Tallahassee
	US-FL-Tampa
	US-GA-Savannah
	US-GA-Southwest
	US-GA-Atlanta

WORK EXPERIENCE		CTC (Albany MCLB)		4/2008 - 12/2010
	Albany MCLB, Georgia US
			Salary: $57,600 USD Per Year
			Hours per week: 40

Network Backup Administrator/ System Administrator , CTR

While working for MCLB Albany, Ga. duties that I performed were to install, configure, upgrade and manage VERITAS Network backup versions 5 through 7 for a variety of operating systems, file systems, network devices such as Windows Server 2003, Windows Server 2008, VM Ware, SANS, IBM  Blade Servers, NetApps, Linux, Solaris, and UNIX. Created Enterprise Backup and Recovery reports every morning about issues that may have happened the evening and night before. Created production server status reports for all servers housed on the server floor. Assisted in several projects that required backups to be taken as a precaution when big changes were made to any server in the environment. Maintained 3 inventories for media and other consumables used in the backup environment. Maintained all backup-related licensing and maintenance contracts. Provided full-spectrum backup and restore operations for forty plus server data center. Maintained enterprise-wide back-up architecture and recovery procedures using Veritas Netbackup. Helped design, plan, and set up a network-wide Veritas Netbackup Architecture. Designed a backup strategy for high performance servers with many different network subnets into the backup scheme while adhering to Security Plus practices. Regulated access to computer data files, monitored data file use, and updated computer security files using Active Directory. Entered commands into computers to allow access to the computer system for users who forget their password. Read computer security files to determine whether denial of data access reported by user is justified. Designed, implemented, and evaluated computer-based systems, processes, components, or programs to meet desired needs of the Albany Marine Corps Logistics Base. Functioned effectively with a team consisting of Web OS Administrators and Database Administrators to accomplish common goals such as DNS resolution issues or any other networking issues that required NetBackup and restore assistance. Assisted in the completion of OP Dirs for system changes using the registry for windows vista, server 2003, and server 2008 that were sent from Information Assurance. Created SharePoint accounts and updated digital signatures for users that renewed their CAC. (Contact Supervisor: Yes, Supervisor's Name: LtCol W. Best , Supervisor's Phone: (229) 639-7502 )

	Smartronix (Albany MCLB)			9/2006 - 4/2008
		Albany(MCLB), Georgia US
			Salary: $35,900 USD Per Year
			Hours per week: 40

Help-Desk Coordinator , CTR

Answered user questions about computer security. Modified security files to add new users, delete former users, and change user names. Send printouts listing employee data authorization to computer user departments to verify or correct information in security files. Reviewed data use records and compared user names listed in records with employee authorization to ensure that all employees who accessed data files were entitled to do so. Participated in activities required to address an organizational security breach. Trained personnel in the effective use of information assurance and security measures when they Check In to our office for account access. Applied best practices and standards in their work. Participate in the creation of an effective project plan. Assumed a leadership role in a group work environment as a Queue Manager. Performed duties that pertained to planning, developing, implementing, and maintaining programs, polices, and procedures to protect the integrity and confidentiality of systems, networks, and data. Plan the sequence of actions necessary to accomplish an assignment in coordination with others outside the organizational unit and development of project controls. Attended meetings and briefed my Branch Chief with all meeting notes. Supervised ticket flow to ensure the best in customer relations using The Information Technology Infrastructure Library framework. Handle classified data on the SIPRNET using different types of highly secure communication. Troubleshooted hardware, software, and LAN/WAN problems. Detects patterns and common causes for recurring problems reported by customers to determine where standardized solutions are needed. Recommended, as appropriate, corrective changes that can be made to better our department duties. Assisted as necessary to identify, test, isolate and resolve problems with routers, switches (Ethernet), operating platforms, circuits, modems and application software.Installs, configures, and maintains network hubs, switches, routers, and servers that support LAN/WAN activities. Analyzed reliability of installed equipment and software and studies usage reports to identify and correct problems. Provided second level customer service for problem resolution and providing technical solutions for new communications/computer requirements to include planning, designing, and implementing IT Systems. Resolves connectivity and interoperability conflicts between network components. Optimizes and fine tunes performance and troubleshoots common to complex network problems. (Contact Supervisor: Yes, Supervisor's Name: Leonard GS-13 Maria, Supervisor's Phone: 229-639-7030 )

	Apollo Health Street		9/2005 - 9/2006
	Americus, Georgia US
		Salary: $11.00 USD Per Hour
		Hours per week: 40

Helpdesk Technician

Perform duties that pertain to implementing polices, and procedures to protect the integrity and confidentiality of systems, networks, and data. Perform duties that pertain to imaging PCs for networks, maintaining a log of all transactions, and assigning work orders for customer assistance. Handle highly secure medical data using HIPAA laws and regulations as a Medical Data System Technician. Perform duties that pertain to installing printers and configuring them for different types of networks. Implemented secure ways to transmit highly sensitive data to different health care organizations. Received the Golden Rose award for outstanding customer relations.Attended meetings to plan efficient ways to better customer relations. (Contact Supervisor: Yes, Supervisor's Name: William Hockensmith , Supervisor's Phone: 1-800-424-3674 opt 1 )

	Calltech Communications(BellSouth)			5/2002 - 9/2002
		Albany, Georgia US
			Salary: $9.00 USD Per Hour
			Hours per week: 40

Helpdesk Professional

Perform duties that pertain to assisting Bell south DSL customers solve internet connectivity issues. Configure TCP/IP stacks and exchange server configurations for different business customers. Provide network configurations for homes or small offices. Perform Tier 2 level support for i-rate customers or issues that could not be handled by front-end support. Account administrator for POP3 and exchange email accounts.

EDUCATION	Dougherty High School
	Albany, Ga. US
	High School or equivalent - 5/2002
	Major: College Prep.
	GPA: 3.2 out of 4.0

	Albany Tech.
	Albany, Ga. US
	Some College Coursework Completed
	Major: Microcomputer Specialist
	Minor: Networking
	GPA: 3.0 out of 4.0

JOB RELATED TRAINING

Secret Security Clearance, 04-16-2007 ITIL Foundation, 04-06-2007 Security +, 10-03-2008

PROFESSIONAL PUBLICATIONS

Golden Rose Award 06-06 (Apollo) Most Valued Employee 04-10 (CTC) Secret Security Clearance, 04-16-2007 ITIL Foundation, 04-06-2007

		Phone Number:		229-639-7030
	Reference Type:		Professional

ADDITIONAL INFORMATION

Typing Speed: 40 wpm Golden Rose Award 06-06 Most Valued Employee 04-10 (CTC)

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