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Increased productivity of end users by significantly reducing
lengthy downtimes after system crashes.
FAECO Business College , Brazil
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LILLY MASELLI
309 E.Baldwin Ave.
Orange, CA 92001
714-271-9876
Email: lilly@yahoo.com
Systems Administrator • Network
Administrator
Multi-certified IT Professional with more than 10 years experience
analyzing, developing, implementing, and providing comprehensive support for a
variety of applications across diverse corporate landscapes. Track record
optimizing corporate performance through faultless alignment of technical
resources with organizational goals. Adept at maximizing productivity,
efficiency and network infrastructures, and managing advanced systems and
platforms.
Project Management • Network Infrastructure • Network and Server Administration
Remote Site Support & Administration • Level 2 & 3 Support
Data Integrity & Safety • Data Backup
PROFESSIONAL EXPERIENCE
Torrance Memorial Medical Center, Torrance, California • April 2011-Present (contract)
Client Server Analyst I
Provide technical support on hardware, software, networking and
data communications for 2000 plus client computers. Set up, configures and maintain workstations.
Provide problem identification and
definition on extensive equipment problems and recommends solution
alternatives. Works with users to
document and define business needs in development of specifications. Create basic training documentation for user
instruction.
• Implemented client computer configuration changes across existing
workstations which resulted in
optimization and reduced
downtime and stability.
•
Provided standard
troubleshooting procedures and documentation for the service desk staff.
Pediatrix
Medical Group, Orange ,
California
With over 2000 employees, PMG provides OB
and neonatology services to high risk pregnancy mothers.
Technical Services Analyst
Plan, design, implement, document and support, new computer networks
for entire Pacific region including terminal servers, PCs, thin clients,
laptops, printers, and infrastructure equipment. Support computer equipment and
applications in 55 remote sites and ensure uninterrupted accessibility during
business hours. Monitor and proactively evaluate
current and future computer hardware and software needs of remote offices and deliver
optimum solutions based on business goals and functional requirements. Provide
2nd level escalation support to the help desk tier 1 staff, and support IS
management with technical requests across all installed systems. Provide local and remote
location installation and support for client PC and server based software. Oversee data backups and off
site storage to ensure client data integrity and safety.
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Slashed customer support downtime and optimized productivity through
implementation of elevated
technical support, increased network
stability, cost effective solutions, and systemized customer follow-ups.
Borders Group,
Inc., Mira Loma , California
Major national book retailer and distribution center.
Network Analyst
Oversaw computer equipment utilized for store merchandising
distribution. Ensured
minimal loss of productivity through daily resolution of system and operational
malfunctions. Performed hardware and software installs, application
installs, server installs and necessary network infrastructure changes. Provided second level on-site end user support in the
areas of LAN, PC, servers, hardware, software, and network
printing. Rectified
all LAN server problems through comprehensive monitoring and proactive
addressing of issues. Created user request database to log and
track incoming helpdesk calls. Researched,
evaluated, and documented desktop and server issues. Supported
in-house systems and applications and ensured effective maintenance of software
and hardware inventory.
Network Analyst continued…
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Developed and
implemented helpdesk at the California
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Created
database to track user requests, fixes, and request resolution time.
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Pioneered
helpdesk request escalation system based on problem priority.
Independent Contractor, Lake Forest , California
Performed PC, server, router, and firewall installation and configuration
plus general troubleshooting and repair. Provided comprehensive support for
Small Business SOHO networks including network design, installation and maintenance.
Panasonic
Avionics Systems, Lake Forest , California
Manufactures video and audio systems for jetliners, with staff of
over 3000.
Helpdesk Specialist
Installed, configured and
maintained workstations and servers. Provided end user support on desktop, laptop,
server, and network problems. Responsible for installation and upgrading of
hardware and software in addition to technical troubleshooting on servers and
desktops/laptops. Instituted desktop configuration standards. Resolved end user
connectivity problems, computer hardware/software problems, and printer issues.
Performed administration for domain user and email accounts, files, and share
permissions. Analyzed and rectified LAN hardware
and software problems. Introduced Ghost images of systems containing critical software/data. Optimized IT systems for elevated
desktop/server performance.
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Ensured effective tracking of user requests and fixes through
development of MS Access helpdesk database.
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Increased productivity of end users by significantly reducing
lengthy downtimes after system crashes.
Career Note:
Previous experience includes:
Contract Systems Administrator ll at Tripole MicroAge, Fountain
Valley , California
PC & Network Support for ChildNet Youth and Family Services, Long Beach , California
Helpdesk & Network Support at the Fleet Mortgage Group, Santa Anna, California,
1997-1998.
EDUCATION
Economics/Coursework Completed
ADDITIONAL COURSES/TRAINING
Introduction to Cisco Routers, Computer Networking,
Citrix Metaframe Administration/Advanced Citrix Server
CERTIFICATION
MCSA/MCSE, MCP, A+ certified technician
Hardware &
SOFTWARE Experience:
Dell, HP, Cisco, Windows Server 2008, SolarWinds, Dell Open
Manage, DRAC, MS Office, Remedy,
Altiris Helpdesk Solution, Symantec BackupExec and GhostCast
server,
Network Associates Sniffer Pro, Visio.
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