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Network Administrator Resume Biodata Format in Word Free Download

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Mya Woodcock
(720)515-9876 2001 South Lincoln St. Denver, CO 80215 mya.woodcock@gmail.com

Profile


Seeking a career with a progressive organization where I can utilize my skills, knowledge and experience in management, administration and implementation in a challenging role that allows for advancement and growth.

Professional Experience


Wevo Group - Denver, CO                                             1/2011 – Current
Sr. Consultant / Sr. Workflow Developer / Engineer

Specializing in business process management and developmental expertise for Symantec’s Workflow Solution and Symantec Service Desk 7 products (7.0, 7.1 SP1/SP2).  
  • Specializing in solution implementation of Symantec Service Desk 7; install and configuration.
  • Specializing in standard and non-standard customizations of all Service Desk (7.0, 7.1 SP1/SP2) Workflow products, including Incident Management, Change Management (SP1/SP2) and Problem Management.
  • Proficient in customization of the Service Desk portal, custom reporting, and integration of external process’ into the Service Desk portal.
  • Proficient in developing business automation design workflow solutions; including decision making and business logic with audit trail, form creation and routing with document handling and storage as well as task management.

Performed role of systems and network engineer for all corporate network and systems equipment.
  • Responsible for the install, configuration, and maintenance for all corporate network equipment and servers.
  • Responsible for administration of corporate, test and VM networks and domains.


AT&T - Tampa, FL                                                         9/2009 – 6/2010   
http://www.att.com
Network Engineer / Solution Implementation Manager / Program Project Management
AT&T Supervisor – Dustin Steele
Disys-IT – Contractor 

AT&T Business Managed Internet Services / VPN Tunneling Services
  • Responsible for solution implementation of managed internet and VPN services into existing customer infrastructure. 
  • Project management of Managed Internet Services and VPN orders for US and AP customers.
  • Responsible for ensuring Cisco MIS/VPN devices are configured to customer specifications (i.e static/dynamic routing, user accounts, access list, vlans, create and manage firewall rules, IP settings).
  • Manage MIS/VPN requests for existing and new customers ensuring timely delivery of data circuits and hardware.
  • Troubleshoot customer’s MIS and IPSec VPN connectivity issues.



Gevity- Bradenton, FL                                                  9/2008 - 9/2009
Network Administrator


  • Design and implement local and wide-area network infrastructure.
    • Configure and install all network hardware to include routers, hubs, DSU/CSU's, firewalls, switches, and VPN appliances.
    • Provide recommendations for upgrades to network equipment to have capacity for growth and changing application and user requirements.
  • Provide support to 30 branch offices; identify and resolve network-related issues.
  • Monitor network activity to ensure optimum performance, provide proactive response to problems and high network availability.
  • Monitor and maintain corporate Internet sites and connection to the Service Provider; monitor Internet activity and set security alerts for unauthorized usage.


AT&T - Tampa, FL                                                         2006 – 9/2008
http://www.att.com
Network Engineer / Solution Implementation Manager / Program Project Management
AT&T supervisor – Tom Schumacher
Tek Systems – Contractor  

AT&T Business Managed Internet Services / VPN Tunneling Services     
  • Project management of Managed Internet Services and VPN orders for US and AP customers
    • Project manager for MIS/VPN services for all new Urban Outfitters locations in the US.
    • Project manager for SOHO/VPN services for Louis Vuitton locations in Asia/Pacific.
  • Responsible for ensuring Cisco MIS/VPN devices are configured to customer specifications (i.e static/dynamic routing, user accounts, access list, vlans, create and manage firewall rules, IP settings).
  • Manage MIS/VPN requests for existing and new customers ensuring timely delivery of data circuits and hardware.
  • Troubleshoot customer’s MIS and IPSec VPN connectivity issues.
  • Multi-departmental website development in LAMP environment to improve employee process and departmental resource availability to improve productivity.


Center Partners, Inc – Fort Collins, CO                     1997 - 2006
Hands-on technical experience gained through 9 years of call center environment support including:
Department management, network design; administration and implementation, systems administration, and desktop support.

Tactical Systems and Networking Manager
  • Key player in all aspects of implementation of new call centers across the US including; budgeting, design, procurement of equipment and data services, installation, testing, and connectivity to various client networks and applications. 
  • Facilitated IT Operations through the development and maintenance of systems and LAN/WAN infrastructure for Corporate home and satellite offices, with accountability for data security, backups, archiving, disaster recovery and all data center operations administration and user support.
  • Managed day-to-day operations of the Systems and Network Department, resources and individuals.
  • Architect network and systems solutions for the enterprise.
  • Help establish guidelines and standards for Change Procedures

Enterprise Network Administrator
  • Significantly enhanced companywide operational performance and praised by department heads for improving access speed, fail-over reliability and improved security through a complete network redesign using virtual LAN technologies and OSPF, with accountability for creating processes and procedures for change management of the new systems.
  • Created a more reliable networking and systems environment by implementing various monitoring and paging systems to increase uptime of server systems, networking equipment and voice and data connections.
  • Managed network resources and provided technical assistance to other members of the networking group related to all projects and initiatives. 
  • Responsible for implementation of connectivity to various major corporations between call centers and corporate networks, including Hewlett Packard, Qwest, AT&T, T-Mobile and Xerox.
  • Designed, implemented, and administrate multi-state WAN/LAN for 4 call centers.

Network Administrator
  • Integral IT team member providing network support and administration for 1100+ users.
  • Installed and maintained all network related hardware such as routers, switches, hubs, and on-site cabling plans for voice and data.
  • Supported data connectivity; including T-1 and DS3 lines via point-to-point, multilink point-to-point and frame relay using Cisco routers.
  • Build and maintain Visio documentation database of site network topology.

Site Systems Administrator
  • Responsible for procurement, assembly and administration of servers at the corporate home office.
  • Daily responsibility of moves, adds and deletes of user accounts and permissions.
  • System performance tuning, audits and troubleshooting.

Desktop Technician
  • In charge of PC configurations and assembly utilizing diverse hardware including hard drives, CPUs, modems and motherboard settings.
  • Efficiently diagnosed and repaired standalone systems to minimize downtime by utilizing network based operating system deployment systems.



Hardware and Software experience

I have experience with the configuration and deployment of the following hardware and software:

LAN/WAN Technologies:
Network Design and Implementation: LAN/WAN solution integration, testing, and monitoring.
Gigabit Ethernet, Frame Relay, T1/DS3/OC3, VLANs, IPSEC VPN
Cisco hardware:
Cisco Routers: (7200, 3600, 2800, 1800, 1841, 2500, 837, 831, AP340-350)
Cisco Switches: (Catalyst 6000, 4000, 2948G-L3, 3550, 3548, 2900)
Cisco VPN: (Cisco 3K, Cisco ASA)
Nortel hardware:
ERS-8600, 3050 VPN-SSL, VPN1600-1700, SR 1002, SR 1004, ARN, 5530, 5520, 5510, 425, 450, 470
Routing Protocols:
BGP, OSPF, EIGRP, RIP
Management software: 
Symantec Management Platform (Notification Server), Symantec Service Desk (7.0, 7.1 SP1, SP2), Symantec Workflow Solution (7.0, 7.1), HP Openview, Solarwinds Orion, Ipswitch WhatsUp, Wireshark
Database software:  Microsoft SQL Server 2005/2008
Operating Systems: 
Cisco IOS 12.x, Mac 10.X, SUSE Linux, Free BSD, Windows 2008 Server/Pro, Windows NT 4.0/Server, Windows 95/98 /XP/7
Virtual Technology: VMWare Workstation, VMWare ESXi, Microsoft Hyper-V
Additional Training:
CISCO Certified Network Associate (CCNA)



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