Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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MYA DONOSO
East Bridgewater, MA 02001
508-513-9876 SUMMARY
- Seeking Senior/ Lead Support position where
extensive experience, proven skills and superior work ethic will add
value.
- Strong technical support background includes troubleshooting and
repair of networks, hardware and software. Special expertise in Trading
Systems, Network Support, Server Administration and Client/Server Application
Support.
- Superior skills in communication and customer
service. Experienced maximizing productivity by working effectively
with customers.
TECHNICAL SKILLS
- Hardware: HP Workstations, Laptops, Proliant
Servers, Tape drives, Laser Printers; Dell Workstations, Laptops, Servers;
IBM Desktops, Laptops; Blackberry PDAs; Xerox WorkCentre Pro Printers;
Cisco Routers and Switches.
- Software: Fidessa LatentZero, ITG Triton, Liquidnet,
Pipeline, Reuters, Omgeo Oasys, Omgeo CTM, Bloomberg, Tibco SmartSockets,
FIX Protocol, Crystal Reports, Autosys, MS Softgrid, Omnivex, Lucent VitalQIP,
Microsoft Office 97/2000/XP /2003, Exchange 2000/2003, Symantec Antivirus
Corporate Edition, Symantec Ghost, McAfee VirusScan, SmartStart Server
software, Veritas, Altiris, Citrix Metaframe XP; Dameware Utilities; GFI
Mail Security, Mail Essentials, LANguard.
- Networking: LAN/WAN, TCP/IP, Ethernet, Wireless, Cisco
2600 Routers and 2950, 6500 Catalyst Switches.
- Network
Administration: Install, Configure,
Maintain Servers and Workstations; Cisco Routers and Switches; Active
Directory; Email; Security management; Virus and Spyware control; Backups;
Hardware, Software; End user support; Strong Troubleshooting skills.
- Operating Systems: Windows 98/NT/2000/XP, NT/2000/2003
Server, UNIX/Linux – Solaris 8, 10, RedHat Linux 5.
CERTIFICATIONS
- Cisco Certified Network Associate (CCNA)
- Windows 2000 Microsoft Certified Systems
Administrator (MCSA)
- Comptia A+
- Comptia Server+
- Comptia Network+
- HP Certified
- DELL Certified
- IBM Certified
EXPERIENCE
Senior Trading Systems
Support Analyst/Administrator, Fidelity Investments | Pyramis Global
Advisors Technology. Smithfield, RI.
10/2005 – Present
- Support Trading Systems Production and
multiple Non-Production testing environments.
- Client/Server Application Support.
- Technical Lead for problem resolution.
- System configuration, user setup and
permissions.
- Incident, Problem and Change Management.
- UNIX, Linux, Windows Servers management,
administration and support.
- Oracle, PL/SQL.
- Autosys job scheduling.
- Preparation and participation in scheduled DR
Failover events to ensure Systems High Availability and DR readiness.
- Maintain Operational documentation up-to-date.
- Work on multiple projects simultaneously.
- Collaborate across support groups to
maximize team goals.
·
Fidessa
LatentZero, ITG Triton, Liquidnet, Pipeline, Reuters, Omgeo Oasys, Omgeo CTM,
Bloomberg, Tibco SmartSockets, FIX Protocol, Crystal Reports.
·
Windows
XP workstation Trading build.
·
Technical
Lead for new Trading Workstation project, XP 64 bit OS on HP Z600 hardware
platform.
·
Level
1 and 2 Trading Floor support for Portfolio Managers, Traders and Operations
staff.
- Built out two Trading floors.
·
Softgrid
Administration/Application virtualization.
·
Cisco
6500 switches, Lucent VitalQIP, BT turrets.
Level 2 Desktop Engineer, GE Commercial Finance. Boston, MA
Contract
8/2005-9/2005
- Provided
Level 2 support to corporate users for issues pertaining to network,
workstations, laptops, printers, PDAs and applications.
- LAN
Administration, troubleshooting, support.
- MS Office
XP/2003, Exchange 2000/2003, VPN Client, Blackberry, Windows 2000/XP
Professional.
- Windows 2000/2003 Server management, Network
Administration. Active Directory,
Group/User policies, WINS, DNS, DHCP management.
- Symantec Corporate Antivirus, Ghost imaging,
Altiris Patch and Inventory management.
Level 2 Desktop Engineer, GE Infrastructure. Watertown, MA
Contract
5/2005-7/2005
- Provided
Level 2 support to corporate users for issues pertaining to network,
workstations, laptops, printers, PDAs and applications.
- LAN
Administration, troubleshooting, support.
- MS Office
XP/2003, Exchange 2000/2003, VPN Client, Blackberry, Windows 2000/XP
Professional.
- Windows 2000/2003 Server management, Network
Administration. Active Directory,
Group/User policies, WINS, DNS, DHCP management.
- Symantec Corporate Antivirus, Ghost imaging,
Altiris Patch and Inventory management.
Senior Field Engineer, Hub Technical Services. Easton, MA 7/2003-5/2005
- Supported Corporate and Small Business
customers of Hub Technical Services.
- Installed, configured, diagnosed, repaired
and maintained local area network (LAN) hardware, including servers,
workstations, laptops, routers, switches, printers and peripherals.
- Installed and configured Windows 2000/2003
Servers, Windows 2000 Professional and Windows XP clients, Cisco Routers
and Switches.
- Installed security and service patches for
Windows 2000/2003 Servers, Windows 2000 Professional and Windows XP
clients.
- Network Administration, Server management,
Active Directory, Group/User policies, Exchange email; Cisco Routers and
Switches administration.
- Installed and maintained Corporate Antivirus
solutions.
- TCP/IP management (DHCP, Static addressing).
- Provided technical support to users for
issues pertaining to network, workstations, laptops, printers,
applications and Windows Operating Systems.
- Performed system backups and restorations of
servers.
PROFESSIONAL DEVELOPMENT/TRAINING
- NYSE
EURONEXT
FIX Protocol Training. Boston, MA.
- FIDESSA
LatentZero Capstone Suite Technical training – Minerva
OMS, Tesseract and Sentinel.
Boston, MA.
- SUN
MICROSYSTEMS
UNIX
Essentials - Solaris 10 Operating System Environment course. Burlington, MA.
- FIDELITY
INTERNAL TRAINING
-
SoftGrid
Platform v4 Administration – Application Virtualization. Merrimack, NH.
-
SQL. Boston, MA.
- BOSTON
UNIVERSITY CORPORATE EDUCATION CENTER
Cisco Certified Network Associate (CCNA) Training –
Interconnecting Cisco Network Devices.
Waltham, MA.
·
ADVANCED CENTERS FOR TECHNOLOGY AND TRAINING.
Quincy, MA.
Coursework included:
- PC Fundamentals.
- Networking Essentials.
- Installing, configuring
and administering Microsoft Windows 2000 Professional.
- Installing, configuring
and administering Microsoft Windows 2000 Server.
- Implementing and
administering a Microsoft Windows 2000 Network Infrastructure.
- Implementing and administering
a Microsoft Windows 2000 Active Directory Services.
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