Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Kylie Griffith
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309
Plaza Gate #1001
Jacksonville, FL 32213
904-987-9876
kylie@yahoo.com |
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ABSTRACT
Ms.
Griffith is a well-rounded, experienced professional in the area of
technology and its applications to business. Throughout her career spanning
over two decades, she has proven her ability to understand complex
technology, thoroughly troubleshoot problems and implement solutions.
Katherine "Tavane" also is adept at providing detailed
documentation and resolutions within ticketing systems as well as
communicating all aspects of an issue to an audience of all levels of
technical understanding and responsibilities. Ms. Griffith is keenly aware of
the impact a technical problem can have to an organization and its customers,
and consistently acts with a sense of urgency to resolve and escalate, if
necessary, problem resolutions.
Ms. Griffith's
educational foundation in linguistics provides her with the skills needed to
create and edit technical documentation as well as process and procedure
documentation. Her business background in administration makes her a natural
in positions where keen business acumen meets
a technically challenging environment. A natural leader, Ms. Griffith has a
history of attracting, nurturing and mentoring talent, allowing her to
embellish others with her technical skills, sensitivity, and success. In
addition to standard technical and business competencies, Ms. Griffith is an
experienced team player on change management boards and has a passion for the
change management process. Her recent AS degree in IT from Santa Fe College,
along with her previous technical and business background, would make her an
ideal candidate for a Database Administrator or SQL Programming position. She
is also well suited to operate in any position where both technology and
business are well blended. A skilled communicator, Katherine effectively
expresses complex ideas and influences both technical and non-technical
audiences, including C-level executives.
Education
Santa Fe College
April,
2010
AS,
ITE, Dean’s List 2 semesters
experience
Middleware Change Analyst, TEKSystems
July 2011 – October 2011
Middleware Change Analyst, TEKSystems
I returned to work after taking time to start a family, and updated my skills by returning to school and obtaining my AS in Information Technology, and relocated; this opportunity. This opportunity was an extremely good match to my skills, educational and career background. Daily, I represented changes on conference calls and presented them to Change Analyst Boards and Corporate Vice Presidents. I translated technical requirements of changes from engineers to Executives. Through due diligence I was able to anticipate questions from Board Members so that the changes would be approved quickly during the CAB meetings. Using Maximo, I processed defect free change work orders and documented them on the team's Sharepoint site. I also shared ideas with the team to improve team documentation and training
IBM Global Services
October
2000 - May 2003
OPERATOR, WAN SYSTEMS ANALYST, AND
AVAILABILITY MANAGER
July 1995 – May 2003
For 7 years, I had progressively
responsible experiences resulting in promotion to Availability Manager after
8 months with the company. I provided leadership on conference calls by
keeping calls focused and escalated issues when appropriate. I was a member
of the change management board for assigned accounts, where I performed risk
analyses and communicated changes with customers, teams and management. With
thorough knowledge of backbone and telecom infrastructure technology and
procedures; I resolved critical situations. I maintained customer
satisfaction during critical situations by communicating with the customers
and account team including all levels of technical support. I consistently
exceeded management and customer expectations.
skills
Account
Management: worked on IBM’s Account
Management Team as an Availability Manager for a Content Data Network.
Business
Plans & Consulting: consulted on
Business Plan for IT Start-up Company including technical specifications.
Communication
Skills: paged during “off duty” hours to
lead multi-level business and technical conference calls and manage multiple
accounts. Skilled delivery of presentations
to C Level Managers and above.
Service
Level Agreements: ability to
prioritize work with multiple simultaneous “critical situation” issues.
Change
Management/Risk Assessment: Planned and
scheduled complex changes for major accounts including risk assessment and
communicating details to multiple teams.
Experience
with a large consulting/analyst firm:
Worked at IBM for 7 years.
Team
Leadership: Subject Matter Expert on
Financial Accounts, guided peers (between 6-12 people), communicating with
Team Leads, discussion of appropriate actions, training teammates and
escalations. In school, worked with classmates to be supportive of academic
and personal goals. Mentored classmates at Santa Fe College.
Hardware:
Computer Peripherals, Desktop Computing including PCs and Apple/Macintosh.
Software:
Microsoft Office, Lotus and Adobe Suite, Maximo, Nexus, Sharepoint, Maximo,
Nexus, Outlook, Sharepoint
Operating
Systems: Linux, Mainframes, AS400s, OS2,
OS2Warp, Microsoft All Versions,
Internet:
TCP/IP, Java Scripting, X
L, CSS
Languages:
TCP/IP, VTAM, SNA, XHTML, CSS, C+, Java scripting
Data
Storage: Mainframes, AS400s, Sharks, SANs
Middleware: Familiarity with Websphere, the definitive
IBM Middleware product, and it’s components including: Java, C++, Apache
Server, Unix/AIX
Technical
Writing: Edited and Updated team processes
and procedures clearly documented trouble and change tickets for future
review or for ongoing problem determination and resolution. Technical
documentation and research for Enterprise Start-up.
Other:
C++ and JavaScript, ability to visualize remote networks and troubleshoot to
resolution.
Networks:
Virtual Private Networks (VPNs), Telecom Networks, Wireless Networks,
Personal Area Networks, Local Area Networks, Cloud Computing, Virtual Box and
VMware |
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Member:
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