IT Support Specialist Resume Samples in Word Format Free Download -->

IT Support Specialist Resume Samples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Briley Centeno
309 Country Run Drive
Martinez, CA 94001
(925)768-9876
briley@sbcglobal.net
Summary:
IT professional with over 4 years of experience providing hardware and software support in Windows environments

Certification:
  • CompTIA A+

Professional Work Experience:

IT Support Specialist I | Bank of the West | 10/2010 – Present
-          Provide remote support over phone, email, and remote connection to office and bank branch users
-          Trouble ticket management: opening, closing, follow up, and escalation
-          Password resets for Active Directory and other business applications
-          Troubleshoot hardware issues consisting of but not limited to desktop/laptop PC’s, network equipment, Cisco phones, printers, servers, and ATM’s
-          Troubleshoot issues with Windows XP, Office 2003/2007/2010, Cisco VPN, and other internal business applications
-          Research complex issues for problem resolution
-          Software installation
-          Coordinate with external vendors for support and service
-          Office clerical duties such as daily and monthly reports

Production Specialist / Computer Operator | The Plus Group | 8/2009 – 10/2010
-          Worked on site at Zantaz / Autonomy as a temporary contractor
-          Data backup using an internally developed application and Symantec Netbackup
-          Inventory of data storage media such as HDD’s and backup tapes
-          Troubleshooting of data storage media, computers , and servers
-          Escalating issues with data storage media, computers , and servers to system engineers

Deployment Technician | Insight Global | 8/2008 – 1/2009
-          Worked on site at Chevron as a temporary contractor
-          Image computers with Windows Vista using PXE boot
-          Migrate user data (documents, settings, and applications) with Windows USMT
-          Deploy newly imaged computers to users
-          Train users on basics of Windows Vista to ensure continued productivity and user satisfaction

Computing Services Technician | UC Berkeley Haas School of Business | 11/2007 – 7/2008
-          Provide desktop support as a temporary contractor
-          Trouble ticket management : opening, closing, and escalation
-          Troubleshoot hardware issues consisting of but not limited to desktop/laptop PC’s, network equipment, and printers
-          Troubleshoot issues with Windows XP, Office 2003/2007, Cisco VPN, and other applications
-          Research complex issues for problem resolution
-          PC hardware and software installation
-          Image computers with Windows XP
-          User data backup and migration
-          Active Directory: user account creation, password resets, and assigning permissions through placement of objects  in appropriate OU’s
-          Inventory of IT equipment


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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