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Kaylee Patel

Lowell, MA

Mobile: (978)387-9876

Email: kayleepatel@gmail.com

OBJECTIVE                   A career in IT field for designing, implementing, supporting and integrating network environments

COMPUTER SKILLS

O/S Networks         Windows 2008/2003/2000, SBS 2000/2003/2008, Windows NT 4.0, Windows 7/Vista/XP/ME/2000/95/98, Red Hat Linux, Fedora Core,  LAN/WAN Management, TCP/IP, IIS, Exchange 2000/2003/2007/2010, SQL,  FTP, Terminal server, Remote Apps, VMware ESX/ESXi, vCenter, vSphere, vMotion, svMotion, VMHA, DRS, VDR, Xen Server, Microsoft Hyper-V, SCCM 2007

Software               MS Office 2010/2007/2003/2000/97/XP, QuickBooks, Peachtree, MiSys

Hardware           Trouble shooting and repair/maintenance of Desktops, Laptops, Servers, Workstations, Scanners & Printers

Certificates                  MCP + Internet

    MCSE (MCP ID # 1800666)

EXPERIENCE

05/11 – 08/11             Slade Gorton & Co.                                                                                                                            Boston, MA

                            IT Support Specialist

·          Installation, configuration, and maintenance of corporate desktops, laptops, mobile devices, and printers

·          Support local users, users at remote offices and mobile users

·          Setup and support Image server, document server, BES, DNS, DHCP and Active Directory, Direct Access

·          Support VMware ESX/ESXi infrastructure

10/07 – 10/10              Baesis, Inc                                                                                                               Northborough, MA

                Sr. Network Engineer

·          Support client’s small to medium sized network infrastructure and perform scheduled remote/onsite maintenance

·          Plan, Design and Deploy network infrastructure. Implement network security through Group Policy

·          Setup, install, upgrade and configure Server/Desktop hardware and software in windows 2008/2003/2000/NT/TS/Linux/SBS Active Directory network environment

·          Monitor backups, anti-virus, Microsoft security updates and error logs daily. Provide help desk/onsite support for QuickBooks, ACT, Quicken, Peachtree, MiSys and MS Office products

·          Setup and configure BES, VPN, Firewall, Routers, Switches, Printers and Terminal Servers, VM, WDS

·          Repair servers, desktops, laptops for hardware and software failures

·          Setup LogMeIn, Backup Assist, Acronis, Backup Exec backup, and Postini configuration

·          Build/Repair custom desktops, servers and setup at client’s site

·          Provide DNS, DHCP, WINS, TCP/IP, RRAS, Wi-Fi, VM, Blackberry, Smart Phone and Exchange support

·          Migrate Windows 2000/2003 networks to 2003/2008 networks and LOB applications

·          Implement server consolidation program using vCenter, vSphere, vMotion, VMHA, ESX/ESXi

11/06 – 10/07              NetScout Systems, Inc                                                                                                         Westford, MA

                            PC Test Engineer

·          Image Windows and Red Hat, Fedora Core Linux Servers ; Install, configure, and troubleshoot Windows 2000, 2003 Servers; Install and configure Antivirus  and other Software

·          Debug and repair PC's, servers, and desktop computers for hardware and software failure, log/track failure symptoms, analysis, and fix information into database.

·          Write Test, Upgrade and Repair documentation; Setup test equipment

·          Provide hardware/software technical support and training to the manufacturing personnel

05/05 – 06/06              M/A Com, Inc

                            PC/Engineering Technician                                                                                                              Lowell, MA

·          Maintain windows 2000/2003/NT Network

·          Install software and hardware, configure network settings

·          Install and configure various Servers - DHCP, DNS, VPN, WINS, RAS, IIS, Exchange

·          Maintain system security including backups and disaster recovery

·          Troubleshoot and repair NT/2000/XP/98 workstation, VPN, RAS connectivity

·          Tests, debugs, troubleshoots and repairs product in engineering environment

06/02 – 03/05              Eastern Contractors, Inc                                                                                                Framingham MA

                            NT Administrator

·          Install software and hardware, configure network settings

·          Install and configure various Servers - DHCP, DNS, VPN, WINS, RAS, IIS, Exchange

·          Maintain system security including backups and disaster recovery

·          Monitor and optimize server performance and perform upgrade of server BIOS, hardware

EDUCATION and TRAINING

M.S University of Baroda                                                                                                                         Baroda, India

Bachelors Degree in Electrical Engineering

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