Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Maya Wong
309
Columbia St. Apt. 3E
New York, NY 10001
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(646)
922 9876
mayawong@gmail.com
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OBJECTIVE
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Obtain a challenging IT position in which I can apply and tune my
skills
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EDUCATION
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Bachelors of
Science, Health Science
with Concentration in Medical Informatics
Stony Brook University, New York
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May 2009
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TECHNICAL
PROFICIENCIES
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Software: Dreamweaver, WordPress, Adobe
Photoshop/Acrobat/Connect, Microsoft Office Suite 2000-10, Lotus Notes
7-8.5.3, AutoIt, Trend InterScan Messaging Security Suite, eCopy ShareScan
Hardware: Dell, Lenovo computers, Custom built Intel based
systems, printers
Platforms: Microsoft Windows 95/98/XP/Vista/7, Mac
OSX, Unix Solaris, Linux Ubuntu
Programming: HTML/CSS, SQL, PHP
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EXPERIENCE
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IT Support Analyst, Lachman
Consultant Services - Westbury, NY
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Nov. ‘09 – Current
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Provide
Tier I technical support for a pharmaceutical, biotechnology, and medical
consulting company with 200-300 consultants around the world and 30 on-site
employees. Support various remote
desktop/laptop users with troubleshooting Windows, Office products, web
technologies, and proprietary applications. Assist with hardware and software
configurations/upgrades, deployment and enhancements for continuous operation
of the company.
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Created help “how to” documentation and
conduct computer orientations.
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Responsible for maintaining Lotus Notes
clients and for creating automated scripts for easy software deployment by
the end users.
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Maintained in-house equipment including
servers, various generations of printers, desktops and laptops. Service,
troubleshoot and upgrade BlackBerry and other mobile devices used by
consultants and employees.
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Researched IT solutions; monitored,
installed and troubleshot servers, routers, APs and related network
equipment.
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Led the creation of an internal webpage
using PHP & MySQL which displays the operational status of office servers
for tracking and maintenance purposes.
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Respond to technical inquiries and resolve
technical issues including wired and wireless connectivity issues with ISP
and VPN, reformat infected hard drives and fix hardware malfunctions.
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Lab Manager, Student
Instructional Networked Computing (SINC/TLT) - Stony Brook, NY
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Sept.
‘07 – May. ‘09
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Supervised
and mentored over 100 student consultants who operate and support 20 computer
labs around campus in a university community of over 25,000.
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Experienced in a multitude of
troubleshooting scenarios including wired and wireless connectivity. Facilitated
the use of the Pharos printing client, PeopleSoft student system, MS Office
and other installed software.
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Break/fixed lab and office computers,
answered service tickets or calls/problem reports, assisted network engineers
with maintenance, operations, and re-imaging/ghosting tasks.
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Replaced printer consumables and cleared
jams. Guided users on usage of
printers/scanners, PCs and Macs.
·
Periodically led and conducted workshops
on various software packages such as Microsoft Office and Apple iLife for
consultants, students and professors/staff.
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Provided superior full cycle customer
service support for walk-ins and inbound service calls.
·
Cleaned and patched infected/outdated
computers to pass rigorous security scans of campus networks.
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Webmaster,
Dynamic Services International Inc. - New York, NY
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Summer
‘08
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Led and launched a product development and marketing project of
a small computing consulting business. Used WordPress and PHP to create a
website featuring information of audience response solutions. Compiled and
displayed market research on the website. This website was an implementation
of the company founder’s idea to plant the seeds in the internet and spur
further growth of the company’s customer base. Introduced and educated the company on
social network marketing by creating the company’s profile and solutions
pages on various social networks.
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VOLUNTEER
EXPERIENCE & ACTIVITIES
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Webmaster for
Stony Brook University’s Minorities in Psychology - Stony Brook, NY
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Sept.
‘07 – May ‘09
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Volunteer for
the Bowery Mission- New York, NY
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Jun. ‘06 – Aug. ‘07 |
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Volunteer
Regularly packed and distributed food for over 500 people at the St.
Clement’s Episcopal Church - New York, NY
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Jun.
‘03 – Aug. ‘05
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