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Teresa  Colorado 80001
Cell: 720-545-9765

teresa@yahoo.com

To Whom It May Concern:
Please find my resume following this

I’m an Army Veteran that has recently returned to the IT environment after 2 years of system operations and support for tactical support systems. My position was Information Technology Specialist while working in a Middle East Tactical Operations Center. I’ve received 3 system support certifications and operated in an environment that qualified me for the MOS Information Technology Specialist. This support included a network with 1500 plus computer systems. My responsibilities included troubleshooting, training, installation, building tactical centers in support and tactical locations. Also conducted Information Technology Classes and conducted daily tactical and non-tactical briefings for senior military officers and enlisted members.

 On December 2^nd 2011 I was offered the position of Support Analyst for ServiceMagic Inc. and I am presently employed by them. This role consists of daily briefings to the Windows and Systems Administration Managers, troubleshooting and repairing of Dell and HP Desktops, laptops, Xerox printers, VoIP and Digital phones, various equipment deployments, and software installation. While working at ServiceMagic Inc., I am attending ITT Technical Institute to achieve an AA in Network Systems Administration, a BA in Information Technology Security, and I have achieved the Perfect Attendance Award in September 2011.

As of now I am currently looking for an environment I can excel and achieve new skill sets in. I am a persistent individual that not give up when searching for a solution.  I have been in a structured military setting since the age of 13 when I started to attend New York Military Academy. I think my skills and ability to adapt to any situation will greatly benefit myself and the organization if I am giving an opportunity. I am eager to hear back from you as I am ready to start soon and I thank you for your consideration.

Cell: 720-545-5897
IT Support Analyst
TECHNICAL SOFTWARE/HARDWARE
MS Office, various software installation, hardware maintenance and installation, Active Directory, and Service Desk. Troubleshooting of Dell and HP computers, printers, VOIP and Digital phones. Tactical Radios, FBCB2, MTS satellite tracking system installations in various combat vehicles. Army HET, Army ASV, M114 and M1151 Humvees
EXPERIENCE
ServiceMagic Inc. – Golden, Co - Dec 02 2011 to Present
Support Analyst (Windows Administration)
Troubleshooting and installation of hardware and software with Dell and HP desktops, laptops, and printers.
Active Directory
Documentation of ticket solutions
Provide customer service to end-users
Inventory equipment and requesting replacement/repair of equipment
Reimaging of Windows based PC’s
Windows XP, Vista, 7
Slight experience with MAC Administration
RDP, VPN, and MS Office
Tablet and iPhone experience




24 Hour Fitness - Fort Lauderdale, FL - Jan 2010 to Sep 2010
Front Desk Representative
Provided customer service to guests.
Inspected and documented equipment and guest issues as they developed.

Prospect Advertising - Casselberry, FL - April 2009 to Sep 2009
Team Leader
Sold auto glass replacement services.
Provided glass replacement sales training to new hires and existing employees.
Sent to the Midwest to set up a regional sales territory.

US Army - Nov 2005 to Apr 2008
Transportation Management Coordinator
Received 3 system support and 15 other military tactical certifications. Also operated in an environment that qualified me for the MOS of Information Technology Specialist. This support included a network with 1500 plus individual computers. Functional responsibilities included:
Troubleshooting of FBCB2 and MTS tactical satellite tracking system.
Troubleshooting of Microsoft software malfunctions.
Installation of Microsoft software, patches, and hardware.
Resolved issues with Dell and HP computers, printers, and phones under intense time restrictions.
Installed and transferred data between various FBCB2 and MTS tracking systems, Dell and HP computers.
Maintained multifunctional/multi-user tactical and non-tactical computer systems.
Built Tactical and Non Tactical Information Technology Centers from the ground up under intense time restriction at Camp Arifjan and Camp Buehring Kuwait.
Conducted Information Technology classes to operators throughout various logistical units.
Conducted daily tactical briefings with senior Civilian and Army officers at a Middle East tactical operational center.
Unclassified, classified, secret information Microsoft OS computer Template Imaging.
Attained Secret Clearance.
Maintained 5000 user accounts with a 2000 Dell and HP computer based network.

CERTIFICATIONS
Information Technology Officer
FBCB2 Operator (Blue Force Tracker)
MTS Operator (Management Tracking System)

EDUCATION
Technical Training for Internet, printers, computers, phones, Tactical Radios, FBCB2 (Blue Force Tracker), and MTS (Management Tracking System)
New York Military Academy - 2001-2004
Cypress Bay High School 2004-2005
GED 2005
Attending ITT Technical Institute Westminster, CO. Associates in Network System Administration w/ Bachelors in Information Technology Security
Emergency Medical Technician certification from St. Johns University

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