IT Support Analyst Resume Templates in Word Format Free Download -->

IT Support Analyst Resume Templates in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Danna Karwick
309 Tennessee Ave. Hammond, IN 46001
Phone: 219-513-9876 E-mail: danna@yahoo.com
SUMMARY
Experienced in multiple aspects of the Information Technology field for ten years including hardware repair and upgrade as well as help desk support for networking, connectivity, and software support.  In the helpdesk environment experience in the positions of phone technician, Manager on Duty, and Floor supervisor. 

TECHNICAL SKILLS
Software Supported                            EPIC, Microsoft Office 2005 & 2007, iSite, Dameware, Citrix, I                                                              Intranet, VPN clients, Skilled with Active Directory                    
MS .NET Technology                                     ASP.NET, ADO.NET
Scripting Technology                          VBScript
Servers                                               MS Server 2000, 2003, LAN, WAN, TCP/IP, FTP, SMTP, DHPC, RADIUS, AS-400
Databases                                           My SQL, MS Access,
Operating System                               Win 7 32 and 64 bit, Windows Vista 32 and 64 bit, Win XP Pro 32 and 64 bit, Windows 2000, Windows NT, Windows 98, Mac OSX+
Hardware Skills                                  Intel and AMD systems:  Build, Repair, Trouble Shoot, Upgrade, Image, Mod
Networking                                         Wireless, Cat 5, Cat 5e, Cat 6, Coaxial
                                                           

EDUCATION
Bachelor of Information Technology in Network Administration                 Completed: February 2011
American InterContinental University,                                                                           Hoffman Estates, IL

TECHNICAL EXPERIENCE

Consultant/Desktop Tech 1                                                                                2011-Present
Experis IT/ Community Healthcare Systems                                                            Griffith, IN
·         Supported user accounts through Active Directory groups, permissions, and account/pw resets
·         Supported Citrix environments, connectivity, configuration, and trouble shooting
·         Supported, installed, troubleshot, and negotiated  Citrix VPN clients to work offsite
·         Imaged computers both off of a Ghost drive and off of a bootable thumb drive
·         Monitored server health through the interface program E-Gate

Independent IT Contractor                                                                                 2002-Present
Personal Contractor                                                                                                Hobart, IN
·         Diagnose and repair computer issues with both software, and hardware issues
·         Diagnose and repair issues with wired, and wireless connection issues to centralized networks
·         Build new computers to customer specifications
·         Advise and upgrade computers to customer specifications
·         Write simple applications to fit the needs of customers

IT Support Analyst                                                                                              2009-2010
Idus Technologies                                                                                                   Griffith, IN
·         Performed in home troubleshooting of customers’ computers
·         Tested network connections by running multiple command line tests through Windows command prompt
·         Replaced any defective parts that are covered by warranty such as mother boards, memory, processors, and power supplies
·         Restored computers to previous state through Windows recovery and imaging options
·         Communicated the reason for the defect to the customer and the warranty company through documentation and verbalization.

Technical Supervisor                                                                                                             2007-2008
Teleperformance / Time Warner Road Runner Project                                             Hobart, IN
·         Managed Employees on quality control
·         Developed internal and external understanding of technical trouble shooting of Internet issues
·         Assisted customers with all aspects of trouble shooting dealing with ISP services
·         Traveled to the Philippines to train employees overseas on proper procedures
·         Developed the number one team on the floor in terms of customer service and company compliance
·         Promoted twice within a one year span for excellent technical knowledge base and customer support
·         Led and developed training sessions for other supervisors and MODs for advancement of technical understanding, and problem solving

Avenger Missile Systems Technician / Soldier                                                               2001-2002
United States Army                                                                                                 Ft. Hood, TX
·         Successfully completed basic training and avenger missile systems repairer courses
·         Maintained all aspects of the avenger missile systems machinery to top working order including computer systems, wiring systems, hydraulics, cryogenics, satellite systems, infrared systems
·         Coordinated with officers for regular maintenance and repair of avenger missile systems
·         Received National Defense Service Medal and army service ribbon
·         Participated in extensive training on schematic and blue print reading
·         Given extensive training on wiring, module, networking, and computer trouble shooting



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