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Nicole Dr. ● Searcy, Arkansas 72001 ● 501-203-9876 ● joykirk@harding.edu
Professional To obtain a position as an IT
Specialist at Battelles
National Security Global
Objective Business where I can actively utilize my computer skills and education
to help
the company grow and provide better services
to their customers.
Academic
Bachelor
of Arts in Computer Science
Preparation Graduation Date: July 2011
Harding University College of Science, Searcy,
Arkansas
Certifications CompTIA A+ Certification
Anticipated date of Certification: Jan. 2012
Work Client Support and Consultation (November 2010-present)
Experience Harding
University
● Consults with faculty and staff to help determine
appropriate technology for their department goals.
● Assists in acquiring, installing, and configuring new
office computing equipment.
● Assesses customer description of needs/problems over
the phone. Whenever appropriate, assists customers immediately with their
technology need or problem using remote assistance software. When the problem
cannot be fixed by remote assistance, a service request is made.
● Helps in the training and supervision of student
staff.
● Maintains a high level of customer service in dealing
with and responding to questions.
Advancement
Functional Technician (October 2008-
November 2010)
Harding
University
● Developed hands-on functional use of the complex
integrated software system, such as SunGard SCT’s Banner product, Campus
pipeline and Oracle.
● Helped in a major switch in application servers,
databases and applications over from OpenVMS to Red Hat Enterprise Linux.
● Helped develop the University’s iOS application for
iPhone and iPad.
● Built Microsoft Access reports to the specifications
provided by the end user.
● Helped implement the Alumni portal for the University
so any Alumnus can now access their Harding information online and have a
Harding email for life.
Client Support Student Worker (August 2006- October 2008)
Harding University
● Troubleshot computer and printer problems on campus
and repaired software or hardware when necessary.
● Assists in acquiring, installing, and configuring new
office computing equipment.
● Replace ¼ of the computers on campus every summer,
swapping out data and settings for the users.
Volunteer Work Mid-Ohio Valley Work Camp (1999-2005)
● Scraped and painted houses for people that either
couldn’t afford it, or couldn’t do it themselves.
● Built decks and ramps for people with wheelchairs to
make it easier for them to get into their own houses.
Vacation Bible School for Church (Summers 2008-2011)
Highway
Church of Christ, Judsonia, AR
● Helped in in drama, building sets, working sound and
video, and guiding the kids from room to room.
Professional
Meetings
Sungard
Summit Conference
Philadelphia (2009)
San Francisco (2010)
Arkansas Banner User Group Conference
University of Arkansas Little Rock (2010)
Honors/Awards Harding University Software Development senior
capstone project winner. My
programming team got first place in developing our own version of a
board game.
Computer Skills Software:
Proficient in Microsoft Office suite,
Microsoft Windows (XP, Vista, 7),
Linux, Mac OSX.
Languages: C++,
C#, JAVA, PL-SQL, PHP, HTML, XML, Bash
References (see attached)
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