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IT Project Manager Resume Building Format in Word Free Download

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CELIA JONES
281-451-309 – celia@sbcglobal.net

IT PROJECT MANAGER
Demonstrated superior skills in appraising, planning, developing, executing, and supporting enterprise-wide deployments with cross-functional, virtual teams.  Accomplished Project Manager with a focus as a Business Analyst and Organizational Change Manager leading technology projects.  Strengths:
ü  Business Requirements Documentation & Prioritization
ü Stakeholder & Team Relationship Management
ü  Budget Responsibility & Resource Allocation
ü  Process & Technology Integration
ü Quality Assurance, Control, Six Sigma Methods
ü  Continuous Improvement
ü  Consulting Expertise
ü Proactive Risk Manager
ü  Financial Acumen


PROFESSIONAL EXPERIENCE
HEWLETT-PACKARD, Houston, TX                                                                                 March, 2011 – Present
Global Operations Escalation/Event Manager
Accountable for activities and resources required to resolve incidents impacting critical applications (e.g. SAP, Siebel, HP.com) and infrastructure (e.g. network components, servers, voice/data).  Assemble and facilitate globally disbursed teams to restore normal business operations.
·            Drive questioning to determine team composition and direction to restore operations.
·            Focus on executive communication effectiveness.
·            Develop, document and follow-up on action plans during event lifecycle.
INDEPENDENT CONSULTANT, Houston, TX                                                                               2009 - 2010
Reduced accounting close cycle 50% by streamlining flow of financial transactions, reducing accounting re-work, and improving transparency for international off-shore oil field services company.
·         Developed “as-is” and “to-be” processes including new KPI’s and metrics for G/L, A/R, A/P, FA, PA, and Cash. 
·         Identified root cause of problems and recommended process and configuration changes.  Revised documentation for Houston, Singapore, and Dubai locations and trained users.
SYSCO, Houston, TX                                                                                                                   2007 - 2008
Business Transformation Program Office Manager
Developed business case and secured executive approval to create re-usable portal framework.  Implemented two waves of custom developed functionality developed with WebSphere using Agile methods.  Responsible for $4M budget; 4 direct reports, 5-25 indirect reports.
·         Enhanced employee experience with corporate processes by eliminating departmental applications.
·         Reduced supply chain sourcing cycle time 30 days between OpCos and Corporate by eliminating massive amounts of e-mail and spreadsheets. 
SPHERION (now Technisource), Houston, TX                                                                                2003 - 2007
Merrill Lynch Commodities, Project Manager (2006 –2007)
Chaired Change Control Board to ensure smooth transfer of new systems or releases into production environment using corporate ITIL practices.  Validated test plans and results, ensured release plans and communications involved all stakeholders and constituents, and continually improved processes.
Hewlett-Packard, Program Manager (2003 – 2006)
First year of HP’s global Sarbanes-Oxley IT global reporting responsibility completed ahead of schedule and within budget.  7 direct reports, 30-50 indirect virtual team members.
·         Used innovative approach to reviews with collaborative software.  Total travel expense:  $ 0.  
·         Reduced initial average review time from 5 weeks to 3 weeks by implementing standard processes, templates, and continuous improvement.


CAPGEMINI / ERNST & YOUNG, Houston, TX                                                                             1997 – 2002
Senior Manager (1998 – 2002)
Grew revenue by consistently delivering client recognized value that translated into additional work.  Client Relationship Manager for TXU (Dallas) and Columbia Energy.  Responsible for up to $30 million budget.
·         Modeled “to-be” front-to-back processes including metadata for activities, drivers, and triggers for TXU Supply & Trading.  Performed gap analysis to highlight changes to process, technology, competencies, and performance levels.
·         Drove out key business requirements from business process models.  Assisted TXU in software selection and acquisition of 5 major applications.  Designed UAT conference room pilots.   Assisted TXU to evaluate results against stated criteria.
·         Served as cross-functional lead to ensure process and data integration between 5 implementation projects. 
·         Assisted Columbia Energy in software acquisition strategy.  Modeled power trading business processes.
·         Assisted client to develop business requirements, software evaluation criteria, facilitated UAT conference room pilots.
Manager (1997 to 1998)
Accelerated adoption of power trading system using focused process design to substantiate risk controlled trading 2 months earlier than required allowing company to grow power trading book earlier than expected.
DELOITTE CONSULTING/DRT SYSTEMS, Houston, TX                                                                 1995 to 1997
Manager
Led custom development, integration and deployment of multi-commodity, multi-currency risk management system for 3 locations.  Solution enabled company to identify and report risk exposures for $500 million portfolio.
COASTAL CORPORATION, Houston, TX                                                                                      1991 to 1995    
IT Director (1993 to 1995)
Balanced stakeholder goals to ensure adoption of IT deliverables while maximizing impact of IT expenditures.  Responsible for operating and capital budget; 5 direct reports, 20 to 50 indirect reports.
IT Manager (1991 to 1993)
Held broad responsibilities for corporate financial systems.  Team consistently achieved goal of 99.9% availability.  Responsible for $3M operating budget; 4 direct reports; 15 indirect reports.  Involved with software acquisition for Legal, Insurance Claims, Travel, Tax and HR Benefits departments.
Other positions held – El Paso Corporation, Project Leader, El Paso, TX 1988-1991; KPMG Peat Marwick, Manager, Senior Consultant, Consultant, Dallas, TX 1978-1988.
TECHNOLOGY
Applications/Dev Tools
PM/Engineering Methods
Integration Tools
SAP
Business Objects
PMBOK
E&Y Navigator
SeeBeyond e-Gate
TIBCO
SunGard suite
MS Project/Server
Waterfall
RUP
SeeBeyond e-Way
Websphere MQ
Java, VB.Net
PL/SQL, T-SQL
Agile
                                                                                                  
EDUCATION / ASSOCIATIONS
Bachelor of Business Administration, Finance, University of Texas at Arlington, Arlington, TX
PMI, Houston Chapter; active volunteer at monthly meetings
APLN, Houston Chapter


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