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PEYTON Chin
peyton.chin@gmail.com
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Bellingham, WA 98001
(206) 395-9876 (Cell)
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Objective
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To utilize my
management skills to achieve Customer Service Excellence
|
Qualifications
•
Planned, Implemented and
managed a 20-person Customer Support Department
•
Managed a 25-person IT Support
team
•
Administered and supported a
20,000-node Microsoft Server Farm
•
Designed, Planned, and managed
a 2000-node Windows Desktop Migration Project
Professional Experience
On Call Remote IT Consultant
•
Performed remote administration
and repair work for Windows 2003 server with IIS
•
Performed virus scan and clean
for various virus infection on the server
Windows Rollout Coordinator
•
Designed, planned, and managed
Windows Desktop Migration Rollout project
•
Designed and managed software
testing, installs, and upgrades
•
Supported a 2000-node
healthcare environment
•
Managed data migration from
Novell environment to Microsoft Windows Environment
Windows Server and Desktop Support Engineer
•
Managed and supported a
20,000-node Server farm environment
•
Managed and administered a
1500-node mixed LAN/WAN environment
•
Install, troubleshoot and
research desktop and server issues.
•
Planned, tested, and
implemented new and current technologies (IIS, Exchange, SQL)
•
Planned, implemented and
streamlined Server and Service Migration and implementation
IT Manager
•
Planned, Implemented and
managed a 20-person Customer Support Department
•
Managed a 25-person IT Support
team
•
Maintained internal Knowledge
base servers using IIS
•
Streamlined department
installations using Norton Ghost
Employment History
On Call Remote IT Consultant (Remote), Amanda LLC, Orlando, FL (06/2011 – Present)
Windows Rollout Coordinator, Vector ESP/ MTM Technologies, Normal, IL (11/2004 - 05/2005)
Windows Server Tier II Support Eng., Rose International, Bloomington, IL (07/2002
- 11/2004)
Windows Server Specialist, Archer Management Services, New York, NY (02/2001 - 07/2002)
IT
Manager, Novara Computer Services,
Westbury, NY (05/2000 - 01/2001)
Education
Assistant Retail
Manager Certificate, Cedar Valley College,
Lancaster, TX (03/01/2010 – 10/30/2010)
Customer Service
Certificate, Cedar Valley College, Lancaster, TX
(8/19/2009-02/28/2010)
BS Information
Technology, University of Phoenix Online, Phoenix,
AZ (05/17/2001 - 12/08/2004)
A+ Certification,
CompTIA (2003)
MCP 2.0, Microsoft (1997)
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