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Pinson, AL 35001
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205.681.9876
205.902.4563
lilly.totty@charter.net
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Lilly Totty
Objective
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I am
seeking an executive-track management position where I can use my unique
cluster of IT experience and skills to its fullest.
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Experience
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2001 - 2011 St.
Vincent’s Health System, Birmingham, AL
IT
Manager
·
Worked
with most hospital departments managing application support for departmental
software as well as enterprise-wide systems. This included all facets of
client-liaison (including C-suite), project management and resource
allocation. In addition, I have served as a management resource for clinics
and physician practices. Primary departments included HIM (legal medical
record for health system), Cancer Center, Occupational Health Clinic, Case
Management/Clinical Excellence, Revenue Cycle, Patient Access, HR, Marketing,
AP/AR and IT/Security.
·
Filled
a variety of leadership roles including Webmaster, Application Development
Team Lead, Web Services Supervisor and IT Manager.
·
Managed
a team of 10 developers and analysts. Responsibilities included all HR duties
including hiring, termination, mentoring, coaching and performance review.
These duties extended to operational and capital budgeting and development of
5- and 10-year strategies.
·
Managed
national Ascension Health pilot project that developed iPhone, iPad, Android
phone and tablet applications. Project was part of long-term strategic vision
to bring patient-focused interactive applications to mobile platforms for all
Ascension Health ministries.
·
Served
as primary Sharepoint Administrator for the entire health system.
·
Served
on the national transformation team at the termination of national
infrastructure contract with CSC. This Assumption of Service (AOS) oversaw
the implementation of a centralized Service Request tool across all
facilities in Ascension Health. This transformation also included
implementation of standardized workflow processes for all locations.
·
Managed
the Sovera Document Imaging team. This included managing the $2.5M implementation
of electronic medical record for three formerly paper-based hospitals. This more
than doubled system utilization. In addition, the project included
implementation of a centralized scanning center for all facilities.
Responsibilities included all aspects of project management from contract
negotiation to project closeout following national project management
standards.
·
Managed
the Adobe LiveCycle enterprise system. Oversaw the initial implementation of
the system design of a paperless patient registration process that produced
HIPAA statements, consent forms, armbands,
USA Resume
and facesheets for
patients.
·
Managed
the implementation of a system-wide web site consolidating content from seven
public facing websites.
·
Responsible
for consolidation efforts for Active Directory, Exchange (national
migration), HR/Payroll systems and corporate intranet, among others.
·
Participated
in national “Tiger Team” that reversed significant service delivery issues on
the part of IT vendor (CSC) responsible for IT infrastructure for all of
Ascension Health. These efforts allowed frozen ministry transformation to
resume.
·
Served
on the national transformation team that defined the ITIL-based
service/support delivery model to be implemented at all ministries. This
model was part of the largest healthcare IT outsourcing contract ever in the
healthcare industry.
·
Responsible
for managing and maintaining all internal and external web content for St.
Vincent’s Hospital. External websites are IIS-based with .asp and .net
applications. Internal content is based on Vignette Application Portal
running in a Linux environment.
·
Served
as direct customer liaison. Built strong working relationships with many
clinical and non-clinical departments to deliver needed applications and
content on time and within budget. This included all aspects of development
from requirements definition, workflow analysis, application design,
development and implementation.
·
Implemented
self-service associate portal based initially in Epicentric, later transitioned
to Vignette.
·
Responsible
for specification and implementation of new web architecture including DMZ
web servers, reverse proxy servers, application servers, content servers and
database servers.
·
Served
as SE region Lawson Administrator for Ascension Health.
|
|
1999–2000 The BLR
Agency, Birmingham, AL
Director,
Interactive Media
·
Led
team of professionals including art directors, graphic designers,
copywriters, and interactive programmers.
·
Developed
over 10 websites for a wide range of clients including hospitals, retail manufacturers,
restaurants and non-profit organizations.
·
Developed
interactive CDs for hospitals and health systems. CDs were Director-based and
included extensive video production.
|
|
1991–1999 ADP,
Inc., Birmingham, AL
Sr.
Editor/Writer
·
Served
in increasingly responsible roles during my tenure.
·
Responsible
for all product documentation for ADP line of auto dealership automation
products.
·
Developed
corporate communications materials including interactive sales presentations,
brochures, fact sheets and other printed collateral.
·
Created
and managed first internal websites used by the company.
|
|
1987–1991
Dunn-Rowan, Inc., Birmingham, AL
Sr.
Project Manager
·
Initially
hired as content developer, moved into project manager position within 9
months.
·
Developed
industrial training programs for International Paper Company, Bowater
Southern Paper Company, US Steel, Conco-Tellus, Inc (a GM subcontractor) and
Procter & Gamble.
·
Projects
included audio-tape based training, video-based project management, and
paper-based technical system documentation.
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Other
Experience
|
In addition to the positions listed above, I have over 20
years of experience as a free-lance consultant in the following areas:
·
Web
design and implementation
·
Copywriting
·
Graphic
Design and Execution
·
Technical
Writing including Industrial Training Design and Implementation
|
Technical
Skills
|
I have direct, hands-on experience with the following
applications and technologies.
·
Windows
server, Linux, AS400, System 36, UNIX, MSSQL Server, Oracle, JBoss,
Websphere, Vignette, J2EE architecture, Tomcat, Apache, and IIS, as well as
various firewall, switch, and networking technologies.
·
Enterprise
applications including McKesson Horizon, STAR and Pathways product lines.
System Admin knowledge of CGI Sovera product line. Experience with Egate
Interface Engine and Adobe LiveCycle enterprise systems.
·
Applications
including MS Office suite, Adobe/Macromedia creative products, Sharepoint and
ftp/shell/remote desktop products.
·
Programming
knowledge (not an expert programmer) in VB, C#, .asp, .net, java, .
l,
.xml, .cgi, .dhtml, javascript, actionscript, lingo and others.
|
Education
|
1980–1985, National Merit Scholar. University of
Florida, Gainesville, FL
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