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IT Manager Resume Format in Word Free Download

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Pinson, AL 35001
205.681.9876
205.902.4563
lilly.totty@charter.net
Lilly Totty
Objective
I am seeking an executive-track management position where I can use my unique cluster of IT experience and skills to its fullest.



Experience
2001 - 2011  St. Vincent’s Health System, Birmingham, AL 
IT Manager
·     Worked with most hospital departments managing application support for departmental software as well as enterprise-wide systems. This included all facets of client-liaison (including C-suite), project management and resource allocation. In addition, I have served as a management resource for clinics and physician practices. Primary departments included HIM (legal medical record for health system), Cancer Center, Occupational Health Clinic, Case Management/Clinical Excellence, Revenue Cycle, Patient Access, HR, Marketing, AP/AR and IT/Security.
·     Filled a variety of leadership roles including Webmaster, Application Development Team Lead, Web Services Supervisor and IT Manager.
·     Managed a team of 10 developers and analysts. Responsibilities included all HR duties including hiring, termination, mentoring, coaching and performance review. These duties extended to operational and capital budgeting and development of 5- and 10-year strategies.
·     Managed national Ascension Health pilot project that developed iPhone, iPad, Android phone and tablet applications. Project was part of long-term strategic vision to bring patient-focused interactive applications to mobile platforms for all Ascension Health ministries.
·     Served as primary Sharepoint Administrator for the entire health system.
·     Served on the national transformation team at the termination of national infrastructure contract with CSC. This Assumption of Service (AOS) oversaw the implementation of a centralized Service Request tool across all facilities in Ascension Health. This transformation also included implementation of standardized workflow processes for all locations.
·     Managed the Sovera Document Imaging team. This included managing the $2.5M implementation of electronic medical record for three formerly paper-based hospitals. This more than doubled system utilization. In addition, the project included implementation of a centralized scanning center for all facilities. Responsibilities included all aspects of project management from contract negotiation to project closeout following national project management standards.
·     Managed the Adobe LiveCycle enterprise system. Oversaw the initial implementation of the system design of a paperless patient registration process that produced HIPAA statements, consent forms, armbands, 
USA Resume
 and facesheets for patients.
·     Managed the implementation of a system-wide web site consolidating content from seven public facing websites.
·     Responsible for consolidation efforts for Active Directory, Exchange (national migration), HR/Payroll systems and corporate intranet, among others.
·     Participated in national “Tiger Team” that reversed significant service delivery issues on the part of IT vendor (CSC) responsible for IT infrastructure for all of Ascension Health. These efforts allowed frozen ministry transformation to resume.
·     Served on the national transformation team that defined the ITIL-based service/support delivery model to be implemented at all ministries. This model was part of the largest healthcare IT outsourcing contract ever in the healthcare industry.
·     Responsible for managing and maintaining all internal and external web content for St. Vincent’s Hospital. External websites are IIS-based with .asp and .net applications. Internal content is based on Vignette Application Portal running in a Linux environment.
·     Served as direct customer liaison. Built strong working relationships with many clinical and non-clinical departments to deliver needed applications and content on time and within budget. This included all aspects of development from requirements definition, workflow analysis, application design, development and implementation.
·     Implemented self-service associate portal based initially in Epicentric, later transitioned to Vignette.
·     Responsible for specification and implementation of new web architecture including DMZ web servers, reverse proxy servers, application servers, content servers and database servers.
·     Served as SE region Lawson Administrator for Ascension Health.


1999–2000  The BLR Agency, Birmingham, AL
Director, Interactive Media
·     Led team of professionals including art directors, graphic designers, copywriters, and interactive programmers.
·     Developed over 10 websites for a wide range of clients including hospitals, retail manufacturers, restaurants and non-profit organizations.
·     Developed interactive CDs for hospitals and health systems. CDs were Director-based and included extensive video production.





1991–1999  ADP, Inc., Birmingham, AL
Sr. Editor/Writer
·     Served in increasingly responsible roles during my tenure.
·     Responsible for all product documentation for ADP line of auto dealership automation products.
·     Developed corporate communications materials including interactive sales presentations, brochures, fact sheets and other printed collateral.
·     Created and managed first internal websites used by the company.


1987–1991  Dunn-Rowan, Inc., Birmingham, AL
Sr. Project Manager
·     Initially hired as content developer, moved into project manager position within 9 months.
·     Developed industrial training programs for International Paper Company, Bowater Southern Paper Company, US Steel, Conco-Tellus, Inc (a GM subcontractor) and Procter & Gamble.
·     Projects included audio-tape based training, video-based project management, and paper-based technical system documentation.
Other Experience
In addition to the positions listed above, I have over 20 years of experience as a free-lance consultant in the following areas:
·     Web design and implementation
·     Copywriting
·     Graphic Design and Execution
·     Technical Writing including Industrial Training Design and Implementation

Technical Skills
I have direct, hands-on experience with the following applications and technologies.
·     Windows server, Linux, AS400, System 36, UNIX, MSSQL Server, Oracle, JBoss, Websphere, Vignette, J2EE architecture, Tomcat, Apache, and IIS, as well as various firewall, switch, and networking technologies.
·     Enterprise applications including McKesson Horizon, STAR and Pathways product lines. System Admin knowledge of CGI Sovera product line. Experience with Egate Interface Engine and Adobe LiveCycle enterprise systems.
·     Applications including MS Office suite, Adobe/Macromedia creative products, Sharepoint and ftp/shell/remote desktop products.
·     Programming knowledge (not an expert programmer) in VB, C#, .asp, .net, java, .
l, .xml, .cgi, .dhtml, javascript, actionscript, lingo and others.
Education
1980–1985, National Merit Scholar. University of Florida, Gainesville, FL



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