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Sara Rivera

309 Illinois Ave.

South Gate, California 90001

H: 323-319-9876

M: 562-965-54362

sara@me.com

Career Focus

Dynamic Manager Offers 10 years of progressive experience and expertise in Information Management, POS Maintenance and System Security. Comprehensive Knowledge of corporate systems.

Core Strengths

●	Data backup/retrieval	●	Network
●	Excellent diagnostic skills		improvements/repairs/upgrades
●      Excellent problem solving skills		●    Hardware experience: HP, Epson
●	Testing/Verification skills		Thermal Printers,Dell PowerEdge,
●	Strong problem		IBM Pos, Dell Laptops, Modems,
	solving/troubleshooting skills		Sonicwall.
●	Extensive background	●	System upgrades
	troubleshooting XP, Outlook and	●	Network/Server maintenance
	VPN	●	Database Administration:
●	Remote access technologies:		Menulink, ALoha.
	(VPN, dial-up, terminal services)	●      9+ years of solid technical help
●      Operating Systems: Windows 7,			desk experience.
	XP, Vista, Windows 2003.
●	Sonicwall Firewall Management

Technical Skills

Skills	Experience	Total Years
MIS Manager	Support and	9
	Maintenance
	Network
Network Access Engineer	High Speed Data	6 Months
Supervisor Network Control Operator	Cable Modems,	5
	Fiber Optics.
Technical Support Network Operation Center	Packet Network	3
	Switching
Technical Support specialist in	Telex-EDX	2
Telecommunications

Accomplishments

●      Ensure customer satisfaction by providing online technical support.

●      Updated network systems to support confidential company operations and eliminate hacking ability.

●      Problem Resolution.

	●  Responsible for support and development of company disaster recovery
		Plan (Back up).
	●  Served as advocate for end-users, performing tests and problem analysis
		for server, desktop and IT infrastructure work.
	●	Network Security
	●  Planned, installed, maintained and optimized documentation of all
		LAN/WAN/VPN network hardware and software, security systems and
		Communication links.
	●  Managed all clients network LAN/WAN hardware including routers,
		Switches, load balancers and wireless networking equipment.
	●	Security Solutions
	●    Managed client network security through installation of firewalls and VPN's.
	●	Network Support
	●    Acted as first point of contact for all major technical issues, including power
		Outages, system failures and disaster recovery.
Employment History
January 2002	EL Gallo Giro Corporation		Downey,Ca
to	MIS Manager
April 2011
May 2000	Telefonica de Espana		El Salvador,
to	Network Access Engineer
December 2000
April 1994	AMNET EL Salvador		El Salvador,
to	IT Manager
February 2000
January  1993	INSATELSA		El Salvador,
to	Technical Support NOC
January 1994
April 1989	France TELECOM		El Salvador,
to	Technical Support in Telecommunications
December 1993
Education and Training
1997	Universidad Tecnologica		San Salvador, El Salvador
	Computer System Engineer.
1988	INCATEL		Santa Tecla, El Salvador
	Technical Basic Telecommunications
	Telecommunication Technician, Public Voice Network.

        1985                   ITI                                                                              San Salvador, El Salvador

High School Diploma,       Specialist Electronic.

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