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Teresa Hildreth

309 Parker Road, Brookline, NH 03001

603-769-1230 (cell)     603-672-9876 (home)

teresa@yahoo.com                                             

SUMMARY

Work Breakdown Structure ⁞ Resource Management ⁞ Process Engineering ⁞ Six Sigma ⁞ Fortune 100 SDLC ⁞ Client-facing ⁞ Collaboration ⁞ Lean ⁞ Outsourcing ⁞ Business Requirements ⁞ Training ⁞ Healthcare  Financial Services ⁞ Telecommunications ⁞ Risk Management ⁞ Change Management ⁞ ROI

PROFESSIONAL EXPERIENCE

Sincera Consulting, LLC, Manchester, NH                                                                2010 - Current

Director, Project Management Office

•§ Define, implement and roll out Business processes and tools to improve efficiency, expand communication and increase profitability for the company.

•§ Drive Granite OSS software projects to successful completion for our clients (ATTM, Time Warner Cable, Verizon Wireless, Charter, Cox, Cricket, T-Mobile, TEKSystems), employing Lean Six Sigma tools and methods where appropriate. (Oracle, Granite OSS, Java)

•§ Identify and mitigate project risks, track issues, and manage scope changes.

•§ Manage project resources, escalations and delivery of high quality artifacts to maintain and add to our growing list of reference clients. 

•§ Write or contribute to proposals, Statements of Work, Business Requirements, and other key project deliverables.

•§ Oversee Professional Services and Training Teams that deliver Granite expertise, telecommunications experience, operations support, and consulting services.

•§ Develop and maintain Business Improvements Implementation Plan focusing on Execution Excellence, Financial Reform, and Information Transparency.

•§ Built and managed project plan and schedule for million dollar telephony implementation of Hawaiian Telcom's Next Generation Television (NGTV) and Very High Speed Internet (VHSI) products. (MS Project)

•§ Led Professional Service and Development teams to complete nine projects for Cricket Communications, revamping their Granite OSS reporting suite, implementing IP management tools, and automating numerous manual processes. (Granite OSS, Hyperion, SASI Loader, IPAM)

Fidelity Investments, Merrimack, NH                                                                             2005 - 2009

Senior Project Manager - Process Excellence and H&W Operations Groups

•§ Trained as Six Sigma Black Belt.

•§ Created and led cross-functional business teams to build, test, and deliver large-scale process improvement projects. 

•§ Drove large Six Sigma project to identify and remove root causes of General Ledger exceptions, avoiding $150,000 of fix work annually. (Minitab, MS Access, Visio, Excel)

•§ Delivered seamless upgrade for HR Payroll's critical Oracle Financials application.  First repeatable upgrade strategy to be implemented without incident or down time. Upgrade tools and procedures became standard for subsequent Oracle upgrades (Oracle DB, Oracle Financials)

•§ Collaborated across teams to implement new SharePoint project site and project management templates for use on all projects within our group.  (SharePoint, MS Project, Visio)

•§ Identified root causes and solutions to high volume tax notices, reducing volumes by more than 25%. (Six Sigma tools, Data Analysis)

•§ Revamped defect measurement system to collect accurate defect data and to support actionable metrics.  (Six Sigma MSA, XTrac)

•§ Managed teams for two large clients (Miller Brewing and Kraft Foods) delivering outsourced health benefits, regulatory changes, and Fee for Service enhancements for population of 20,000+ participants. 

•§ Implemented paperless enrollment that saved Clients $80,000+ annually on fulfillment and labor costs.

•§ Reduced post-enrollment participant escalations by more than 75%. 

•§ Collaborated with Vendors to develop and pilot new carrier file format for use with data warehousing vendors.  Fidelity adopted the file format as the standard for all clients.

Alliance Consulting, Merrimack, NH                                                                                        2004

Project Manager/Contractor for Fidelity Investments

•§ Orchestrated end-to-end test of General Motor's Health and Welfare financial processes prior to go-live.

•§ Prepared daily test schedules and status reports. 

•§ Collaborated with Client and Vendors to obtain test files and define test cases. 

•§ Tracked and managed risks, issues and defects. (MS Project, MS Excel)

Silknet Software (aka Kana Communications), Manchester, NH                                       2000-2003

Senior QA Manager, eCRM Architecture 

•§ Built and managed 30-member team of Test Engineers, including professional development, department budget, resource management, capital acquisitions, project scheduling and tracking, and outsourcing

•§ Managed Test teams responsible for Kana's flagship web-based eBusiness software and design/development platform.  (J2EE, Java, Weblogic, Websphere, Oracle, DB2)

XNT Systems (aka Lucent Technologies), Concord, NH                                                      1998-2000

Test Manager

•§ Managed team of Test Engineers for a startup telephony software company. 

•§ Created test plans and procedures for telephone applications installed on programmable switches, e.g., calling cards, callback, and long distance services.  (SS7)

•§ Instituted Change Control Board to manage client requests for features and fix work.

Dynamics Research Corporation, Andover, MA                                                        1987-1997

Test Manager, NH Bridges Project, NH DCYF, Concord, NH

•§ Prepared and coordinated all formal test activities (System, Acceptance and Pilot) for the NH Bridges Case Management Program, including preparation and execution of test plans, cases and reports.

•§ Test Director for preliminary and formal qualification testing.

Contractor, MILSATCOM Systems Program Office, Hanscom AFB

•§ Provided Program Management support for development, testing and documentation of MILSATCOM Air Force Terminal communications software. (Ada, MS Access, SDLC)

·         Test Director for preliminary and formal qualification testing.

•§ Participated in source selection for Air Force rapid prototype software development contract. (TDSPP)

Raytheon Company, Portsmouth, RI                                                                               1983-1987

Simulation Laboratory Manager, Submarine Signal Division

•§ Responsible for day-to-day operation of 90-user sonar simulation computer system and associated peripherals  (VAX/VMS)

•§ Developed code to model sonar equipment and algorithms (Fortran)

•§ Assisted in the design of Operator Interface for a US Navy Sonar Onboard Trainer

EDUCATION

Six Sigma Black Belt Training and Exam, Fidelity Investments, Merrimack, NH (2008)

Project Management courses with Boston University, Fidelity Investments (2005-2008)

Java Programming, UMass CyberEd Course (2002)

MA, Computers In Education, Rivier College, Nashua, NH;   (1991)

Simulation and Modeling, Linear Equations, Graduate courses at URI College of Engineering, Kingston, RI (1985-86)

BA, Mathematics with Minor in French, Bates College, Lewiston, ME (1983)

ADDITIONAL EXPERIENCE

Community Manager, NetworkForWork.com and New England Women's Leadership Summit groups on LinkedIn (2010 - Current)

Member, Board of Directors, New Hampshire Women's Leadership Institute (www.newli.org) (2010)

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