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TERESA KELLER
309 Breezeway
Drive , Macomb Twp.
MI 48044-9876
Cell: 586.212.1230 teresa@comcast.net
SUMMARY
Strategic decision-making Human
Resource professional with a versatile and comprehensive background in the
areas of employee procurement, retention, training and development. An accomplished business leader who brings
positive influence and impactful results to an organization.
KEY PROFICIENCES
Ø Demonstrated
ability to assess business practices and processes in a leadership capacity
Ø Proactive
approach to employee development, specifically succession planning
Ø Solid
documentation skills including publishing Employee Handbooks
Ø Benefits
leader – continuously improving benefit plans to attract and retain employees
Ø Consistently
a positive leader, role model and employee advocate
EXPERIENCE
Director of Human Resources April 2011-present
Administrative Employer Services
Regulatory
compliance for 6,000 worksite employees at 200 client locations in 30 states
·
Provide
expertise in employment matters, compliance, and policy/procedure development
- Unemployment claims management nationwide
- Active evaluation and reengineering of new hire onboarding
process
- Implemented Resumeware applicant tracking system
- Wrote handbooks for 6 clients within first month on the
job
- Quickly became a trusted employee relations consultant
and organizational development resource
·
Developed
and implemented performance management training programs
Director of Human Resources 2006 to 2010
ACO Inc. (ACO Hardware Stores)
Exclusive and comprehensive
responsibility and accountability for HR policy, legal compliance, employee
relations and strategic planning for 1,200+ employees in 70+ locations
·
Designed,
wrote and communicated a new employee handbook in 2010
·
Dramatically
improved employee communication by implementing Ceridian HR Self-Service
including implementing online open enrollment and employee evaluations
·
Supervised
payroll staff processing 1,200 bi-weekly checks
·
Supervised
benefits manager, coordinated $3.5M employee benefit budget, 401(k) and ESOP
·
Recruited
high performance senior level executives and administrative managers
·
Assisted
store managers with disciplinary actions and policy interpretation and
application
·
Developed
companywide sexual harassment awareness training
·
Regular and
dependable contributor on strategic matters to President and CFO
·
Negotiated
benefits renewals, severance agreements and employment contracts
·
Successfully
resolved employment legal matters in conjunction with corporate attorneys
Adjunct Professor (part time) 2008 to present
Certified to teach a comprehensive
curriculum in general business, management and human resources
- Course development, classroom instruction and
student mentoring
- Consistent top marks from student surveys and
internal University evaluations
Vice President of Human Resources, Director of Sales 2001-2006
Grandeur Services
Managed a team of 10
HR consultants and sales professionals with annual sales of $30 million. Accountable for risk management,
unemployment, management training, employee relations and HR compliance at 80
client work sites covering 1,500 employees.
·
Designed
and implemented benefits call center servicing 1,500 employees
·
Directed
management training seminars on HR compliance for clients
·
Designed
custom employee orientations and produced unique handbooks for 80 clients
·
Restructured
401(k) program and increased participation by 30%
·
Designed
enrollment training program for flex spending and increased participation 200%
Human Resource Generalist 1998-2001
Simplified Employment Services
Client consultant on
HR matters and manager of a team of 5 HR specialists. Designed and implemented custom HR solutions
for clients, and developed new programs, products and services to present to
clients. Developed custom HR compliance
strategies specializing in risk management and employment related cost
reductions. Earned a promotion after two
years of high level accomplishment including the company’s Rookie of the Year award
in 1998.
Regional Manager 1985-1998
Unitog Company
Rapidly rose through the organization
earning Rookie of the Year and Top National Salesperson of
the Year, leading to successful tenure
as Regional Manager.
EDUCATION
Master of Business Administration, Oakland University , Rochester ,
MI
Concentration: Human
Resource Management
Bachelor of Business Administration, Michigan State University ,
Lansing , MI
Major: General
Business
TECHNOLOGY SKILLS
Broad experience and proficiency including
all Microsoft Office programs, Goldmine, ACT!, Ceridian HR/Payroll HRIS,
Ceridian Self-Service, Payplus, Darwin, Resumeware, Summit
PROFESSIONAL AFFILIATIONS
President, ACO
Scholarship Foundation, 2006 – 2010
Coordinated start-up of a charitable organization dedicated
to improving lives of ACO employees and dependents; obtained 501(c)3 status;
raised $100k for scholarships in 4 years; strategic planning with legal
counsel, CPA, employees, vendors, and ACO Board of Directors
Certifications/Accomplishments/Appointments
Senior Professional in Human Resources (SPHR) #120040902659 Recertified in May, 2011
Michigan Health & Life, Property & Casualty
Insurance License #0272549 (current)
Notary Public Macomb County, MI (expires 2014)
CPR Certified (current)
Walsh College Communication Advisory Committee (current)
SAT and ACT exam proctor (current)
Registered umpire: Amateur Softball Association (current)
George S. May International Management Training Program
(2005)
Transportation Security Administration Highway Watch Program
Certified Trainer
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