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Teresa Tarsi

309 Meadowlark Drive • McKinney, TX 75001

(H) 214-726-9876 • (C) 214-274-1230 • teresa@sbcglobal.net

SUMMARY OF QUALIFICATIONS:

Results-driven MBA professional with 15 years of managerial experience, 10 of which have been in upper management in the internet, telecommunications, and mortgage industry along with 4 years sales experience to C-level executives. A top performer with a proven track record of consistently meeting and exceeding goals.  Superior record of delivering simultaneous large scale, mission critical projects on time and under budget including building four data centers.  Solid experience in analyzing existing operations and implementing industries best practices and technologies to improve efficiency.  Strong management and leadership skills with the ability to motivate employees to maximize levels of productivity.  Team oriented management style with excellent interpersonal/communication skills that emphasizes building strong client and business unit relationships. 

AREAS OF EXPERTISE

● Sales Management                              ● Field Operations                      ● Training / Mentoring   

● Business Development             ● Streamline Operations             ● Data Center Management

● Strategic Planning                               ● New Facility Start-up               ● Call Center Management

● Revenue Growth                                  ● Contract Negotiations               ● Physical Security Management

● Public Speaking/Seminars                    ● SOX Audit Management           ● Facility Management

PROFESSIONAL EXPERIENCE:

JP Morgan Chase                                                                                                                      McKinney, TX

Senior Mortgage Consultant                                                                                        June 2010 – Present

·      Consistently in the top 3 on Applications and Fundings in the North Dallas Market.

·      Responsible for the business development for mortgage products.

·      Establish relationships with Real Estate Agents, Lawyers and Builders.

·      Train bank employees on how to cross sell mortgage related products.

·      Train and mentor all new Mortgage Consultants for North Dallas Market.

·      Increased mortgage volume for 2 branches and moved them into the top 5 out of 57 total branches.

Supreme Lending Grandmark Group                                                                                        Carrollton, TX

Branch Manager                                                                                                 January 2010 – June 2010

·      Establish and implement the daily work processes and procedures between Corporate Relocation and Supreme Lending Grandmark Group.

·      Work directly with Corporate Relocation’s Account Managers to handle all of their clients mortgage needs.

·      Assist Corporate Relocation’s Real Estate Agents in selling their clients existing homes, finding their new homes, and help market the Real Estate Agents current listings.

·      Responsible for the business development to sell and market mortgage products.

·      Follow up after closing to ensure complete customer satisfaction.

·      Provide daily, weekly and monthly reporting metrics to VP of Operations.

Wells Fargo Mortgage                                                                                               _        Plano, TX

Reverse Mortgage Consultant                                                                          April 2009 – January 2010

·      Responsible for the business development to sell and market reverse mortgage products.

·      Conduct presentations to Wells Fargo Banks, other financial institutions, financial planners, elder law attorneys and senior organizations.

·      Provide hands on training on products, processes, guidelines, and industry best practices.

·      Meet clients face-to-face to review proposal, provide counseling and close the loan. 

·      Follow up after closing to ensure complete customer satisfaction.

Highland Capital Mortgage                                                                                                            Dallas, TX

Director Business Development – Reverse Mortgage Division                              April 2008 – April 2009

·      Top funder for 9 consecutive months.

·      Conducted sales presentations to C-level executives, financial professionals and senior organizations.

·      Built, staffed, and trained the Reverse Mortgage Division.

·      Provide hands on training on products, processes, guidelines, and industry best practices.

·      Coordinate with internal departments to see loans throughout the lifecycle to funding.

·      Follow up after closing to ensure complete customer satisfaction.

OPTION ONE MORTGAGE                                                                                                                 Dallas, TX

Account Executive                                                                                      August 2005 – February 2008

·      Top producer in submissions and fundings 14 consecutive months averaging $18M per month.

·      Increased submissions and fundings over 300% for every account.

·      Reduced FTD’s – First Payment Defaults by 30% in 2006 and 2007.

·      Conducted sales presentations to VP and C-level mortgage executives.

·      Responsible for developing new and maintain existing Mortgage Broker relationships in the Dallas market.

·      Reviewed financial market analysis reports to identify potential opportunities to increase market growth.

GMAC – RESIDENTIAL MORTGAGE                                                                                             Lewisville, TX

DIRECTOR OF IT OPERATIONS                                                               August 2002 – August 2005

·      Managed GMAC’s 4 regional Data Centers located in Texas, California, Pennsylvania, and Iowa.

·      Directed the construction of a GMAC’s primary 30,000 square foot Data Center facility.  Project completed in 8 months and under budget of $4.5 million.

·      Responsible for strategic planning, implementation, and support for Data Center Operations with annual budget in excess of $10 million.

·      Executed Data Center migration plan to support strategic initiative of regionally diverse Data Centers.

·      Responsible for managing the Data Center expansion project which provided an additional 10,000 square feet to address business growth and acquisitions.

·      Managed and coordinated 24x7x365 on-site coverage, establish work priorities and ensure customer satisfaction while meeting cost, productivity and departmental goals.

·      Established roles and responsibilities that clearly define tasks to improve organization productivity.

·      Successful in hiring, motivating, and retaining quality personnel by creating a positive work environment, resulting in increased employee retention.

·      Responsible for the day to day operations including data center operations, help desk services, maintenance issues, and all facility issues including HVAC, power concerns and physical security.

·      Established reports identifying network availability, capacity management, and power utilization.

·      Developed budgets, processes, procedures and standards to meet short term and long term objectives.

·      Experienced in operations restructuring to address business growth, reduce cost, and improve services.

·      Reduced tape and storage costs by $350,000 annually by establishing a 5 week rotation cycle and implementing bar codes for backup media.

·      Directed the implementation of a Disaster Recovery Program resulting in system recovery and business continuity for all vital and critical applications.

·      Responsible for operations validations to ensure Sarbanes-Oxley compliance.

·      Responsible for physical security and performing monthly access audits.

Digital Convergence                                                                                                                       Dallas, TX

SENIOR DATA CENTER MANAGER, NETWORK OPERATIONS                     January 2001 - June 2001

·      Responsible for building a Tier 2 Data Center.

·      Accountable for mentoring, developing, and managing 40 NOC engineers.

·      Implemented formal methods, policies, procedures and processes to structure the NOC.

·      Created job descriptions, roles, objectives, and responsibilities for each shift.

·      Developed a career path manual detailing requirements, skill sets, and training needed for each level.

·      Assisted with the design of new initiatives put forth by senior management.

·      Assisted in the development of the Disaster Recovery Manuel for the company.

·      Responsible for monitoring the network by utilizing HP Openview, Compaq Insight Manager,

and Alcatel Network Management software tools.

Allied Riser Communications (ARC)                                                                                             Dallas, TX

DATA CENTER MANAGER, NETWORK OPERATIONS                                April 2000 - January 2001

·      Managed 50 Network engineers who supported the NOC.

·      Responsible for hiring, training, mentoring, and scheduling a 24x7x365 NOC.

·      Responsible for setting goals and conducting performance appraisals for NOC engineers.

·      Responsible for developing and documenting operational procedures used by the NOC.

·      Troubleshoot Cisco 2600 and 7200 routers along with Catalyst 5500 switches.

·      Resolved, wrote, and presented outage reports on all Sev 1 and Sev 2 cases to Senior Management.

·      Produced trend and analysis reports for Senior Management.

MCI-WORLDCOMM/SkyTel Communications, Inc.                                                                    Jackson, MS

MANAGER, FIELD OPERATIONS (August 1997 – April 2000)                                     January 1993 - April 2000

·      Responsible for managing, coaching, and developing 20 Senior Field Technicians.

·      Managed all VGPL circuit orders with the RBOC’s, CLEC’s, and IXC’s to ensure activations for all base                    

                  receivers and transmitters schedules were met.

·      Established “daily run book” and standards for the Field Technicians.

·      Documented, trained and implemented SkyTel’s network conversion from analog to digital.

·      Responsible for national build-out of new sites to increase SkyTel’s nationwide network coverage 60% from 4500 to 7200 remote end devices in 16 months.

·      Coordinated hardware and software POP maintenance and performed quarterly / yearly audits.

DATA CENTER MANAGER, NETWORK OPERATIONS (April 1995-August 1997)

·      Managed and directed five Operations Supervisors and 75 NOC engineers.

·      Responsible for Operations budget totaling $2 million.

·      Built SkyTel’s primary and secondary Data Centers for regional redundancy.

·      Established operational procedures, policies, and standards for the NOC.

·      Established SkyTel Emergency Response Team for all system issues / outages.

·      Created SkyTel University to meet training needs for all NOC personnel.

·      Oversee the nightly backup and restore of the network databases.

·      Communicated all facets of network performance and availability to Senior Management.

·                  Maintained NOC system configurations for hardware and software upgrades.

·                  Developed the NOC ticket database and the Network Availability Report database.

LINE COST BILLING SUPERVISOR (January 1993 - April 1995)

·      Supervised and prioritized the daily work assignments for 40 employees.

·      Maintained over 1700 accounts totaling $7 million monthly.

·      Recovered 85% of billing disputes totaling $5 million.

·      Audited Carrier Access Billing (CABS) accounts in accordance to FCC rules and regulations.

·      Created departmental training courses to maintain a competent knowledge level of telephony.

EDUCATION:

Mississippi College                                                                                                              Clinton, MS 

Master of Business Administration                                                                                           1990-1992 

                                                                                                       

                     Delta State University                                                                                                   Cleveland, MS 

Bachelor of Business Administration                                                                                        1986-1990

REFERENCES:  Available upon request.

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