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Desktop Support Specialist Resume Layout Format in Word Free Download

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Maya  Conrad
309 FM 1487 APT 103
New Caney, TX 77001
440-610-9876
Email: maya@hotmail.com










EXPERIENCE:

Core PC Solutions                      Houston, Texas                                                  March 2011-Present
Desktop Support Specialist
  • Travel to various locations in and around Houston to provide desk side support for 140 properties
  • Back up and transfer of data during workstation reformats and upgrades
  • Installation and configuration of  Windows XP and Windows 7 Operating Systems
  • Installation and configuration  of various software packages as needed by sites
  • Installation and configuration of network hardware to include Cisco small business routers and switches
  • Installation and configuration of Paychex time clock hardware and software
  • Installation and configuration of Microsoft office with emphasis on Outlook email accounts
  • Installation of Various Models of Sharp Network Printers
  • Installation and configuration of Sharpdesk Scanner Software
  • Manage and Troubleshoot AMSI property management software
  • Troubleshooting of network resources when connection issues arise
  • Troubleshooting and maintenance of workstations when users submit trouble tickets
  • Manage team members and delegate work when supervisor is out of town

St. Lukes Episcopal Hospital    Houston, Texas                                                   October 2010-Janurary 2011
Desktop Support Specialist
  • Deployment of Dell Optiplex 780 Workstations to Users with Outdated Models
  • Transfer of All Files and Re-Installation of Programs to New Workstations During Refresh Project
  • Use of Norton Ghost to Image Dell Optiplex 780 Workstations
  • Use of Remedy Service Desk Software to Resolve Customer Support Tickets
  • Deployment of New Standard Images for Laptops in all Clinics in Houston Area
  • Primary Deployment Person for Single Sign On Project initiated by St. Lukes
  • Relocated Workstations for Users During Moves

Ohio National Guard    Columbus, Ohio                                                         October 2005-August 2009
Computer Systems Technician
  • Building and Managing  images with Norton Ghost
  • Use of Update Expert to push packages and OS updates
  • Replacing  hardware in Dell OP 745 and earlier models
  • Work with a team to provide system support for 135 workstations
  • Provide remote and desk side support to end users in all applications
  • Prepare images of workstations and deploy them as necessary   
  • Installation of Windows Operating Systems to Network resources

United States Army     Germany/Iraq                                                             January 1997-April 2005
Light Wheel Vehicle Mechanic
  • Serviced, Repaired and Operated Military vehicles that included Hummvee's, 5Ton Trucks, 2k, 6k, and 10k Forklifts
  • Security operations for posts in Iraq and Germany
  • Established temporary and permanent working facilities for field units

EDUCATION:

ITT Technical Institute        Strongsville, Ohio  
Associate of Applied Science degree in Computer Network Systems, 2010

United States Army School of Information Technology   Fort Gordon, GA   April 2006-October 2006
  • Install, operate, and perform unit maintenance on multi-functional/multi-user information processing   systems and peripheral equipment and auxiliary devices
  • Troubleshoot automation equipment and systems to isolate malfunctions to specific hardware or software
  • Configure information processing equipment to required operation configurations
  • Honor Graduate:  91.91%

SKILLS:



  • Windows XP
  • Windows 7
  • LAN/WAN
  • Microsoft Outlook
  • Servers, Routers, Networks
  • User Support/Troubleshooting
  • Network Administration/Support
  • Network Security
  • Microsoft Word
  • Microsoft Power Point
  • Microsoft Project

ACCOMPLISHMENTS:

  • United States Army School of Information Technology Honor Graduate
  • Secret Security Clearance
  • Army Achievement Medal (2)
  • Department of the Army Good Conduct Medal (2)
  • Department of the Army Certificate of Achievement (4)
  • National Defense Service Medal
  • Armed Forces Expeditionary Medal
  • Global War on Terrorism Expeditionary Medal
  • Iraq Campaign Medal
  • Overseas Service Ribbon
  • Army Service Ribbon



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