Desktop Support Specialist Resume Format in Word Free Download -->

Desktop Support Specialist Resume Format in Word Free Download

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DANNA  ALVAREZ
309 179th Street
Jamaica, NY 11001
917-750-9876
danna@gmail.com
SUMMARY:
Experienced Desktop Support Specialist with excellent interpersonal and communication skills with 10+ years of expertise. Major strengths in workflow production, problem solving and heavy customer service interaction.

EDUCATION & TRAINING
           
St. John’s University: B.S., Computer Science
A+ Certification, Essential Skills for Customer Support Professionals, Policy Standards and Procedures, Customer Service training, Writing for the Professional

TECHNICAL SKILLS:

Lotus Notes 8.5, Windows 7, Vista, XP, MS Office 2007, MS Outlook 2007, Microsoft Visio, Microsoft Project, MS Groove Virtual Office, Internet Explorer 8, Symantec Antivirus 10, Adobe Acrobat 9, Timbuktu Pro 7.0, Symantec Ghost 11, Odyssey Client Manager 3.06, Remedy Action Request System 7.0, HP Printers, MS-DOS, Atempo Live Backup, Blackberry, Active Directory, Pointsec, Trax, RSA SecurID, Cisco VPN 5.03, VoIP, AMPS, SMS, SCCM, LAN, TCP/IP, Lotus Notes Sametime 7.5, PeopleSoft, Docs Open/Net Docs, MS Forefront Client Security, McAfee Internet Security 2011, DameWare 7.0, BartPE 3.1, Nortel VPN Client, Factset, Bloomberg
                                           
PROFESSIONAL EXPERIENCE:

Bank of America, New York, NY                                                                                                           5/11 – 8/11
Desktop Support Specialist

·         Setup and configured 500 laptops for new hires with the IT Team
·         Installed EFS Encryption software on all laptops
·         Responsible for configuring Blackberry Handheld Devices on BES Server
·         Setup and configured laptops with MS Outlook and Cisco VPN Client
          
Bank of Nova Scotia, New York, NY                                                                                                    4/10 – 1/11
Desktop Support Specialist

·         Responsible for configuring Blackberry Handheld Devices on BES Server
·         Performed new images on desktop and laptops using Ghost 11.0
·         Performed hardware and software technical support calls on daily basis
·         Maintained user accounts in Active Directory, add computer host names to the domain
·         Setup and configured laptops with Nortel VPN Client

Broadcast Music Inc, New York, NY                                                                                                   6/09 – 3/10
Desktop Support Analyst

·         Performed hardware and software technical support calls using Footprints Ticketing System
·         Performed new images and installed software packages using Microsoft SCCM
·         Processed lease computers and deployed new hire Dell machines with Windows XP

Ernst and Young, LLP, New York, NY                                                                                                   1/00 – 11/08
Technology Support Specialist II                                                                                                                     
                                                                                                                       
·         Maintained user accounts in Active Directory, add computer host names to the domain
·         Processed lease computers and deployed new hire Dell machines with Windows XP
·         Performed hardware and software technical support calls using Remedy Ticketing System
·         Responsible for configuring Blackberry Handheld Devices on the BES Server


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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