Desktop Support Specialist Resume Samples in Word Format Free Download -->

Desktop Support Specialist Resume Samples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download



BAILEY  SYED
 


309 Eagle Ridge LN, Northridge, CA 91001
Home: (818) 477-9876 *  Email: bailey@hotmail.com
___________________________________________________________________________________________________
           
A highly creative, technically skilled, dedicated and results-focused professional recognized for identifying client needs and implementing technical solutions. Effectively use my strong technical skills in managing client requirements in delivering results in a timely and cost-effective manner.



AREAS OF STRENGTH
 





Managerial Skills                                                 Excellent Communication Skills – Verbal and Written
Professional Work Attitude                                   Coordination Skills
Problem-Solving Skills                                         Troubleshooting and Analytical Skills





PROFESSIONAL EXPERIENCE
 





J.P. MorganCo., Los Angeles, CA                                                        Dec. 1999 to Present

Associate

·         Actively involved in several projects such as network migration, workstation replacements and phone service replacements;installing/removing technology equipment’s at data centers.
·         Participate in meetings and conference calls to discuss annual IT budget and fund allocations.
·         Run reports and collect information from all JPMS locations regarding their IT requirements and work with higher management to get the approvals and process the orders.
·         Regularly use Dashboard for all IT related projects.
·         Use SharePoint for IT related issues and also updates my input there time to time.
·         Keep all the inventory update by using AIMS.
·         Provide IT support to new hires and use Active Directory to make sure that all required domains and groups have added to new user account. Provide 3rd level desktop support to stock brokers.
·         Fully responsible of Blackberry activations process for all JPMS clients from ordering the device by using Ariba (ePurchase) and EURC system and setting up device by doing Enterprise activations. Also update records for billing purposes. Gets involve in any Blackberry related projects.
·         Work with other business units to help end users, and to participate in projects such as testing new applications, implementing new applications and procedures.
·         Support remote users using Cisco VPN Client, webconnect and RDP.
·         Utilize Vertices to manage tape backups and prepare tapes to send offsite.
·         Troubleshoot software and desktop related issues for end users across multiple business units; perform workstation imaging.
·         Instrumental in firm-wide migration from Windows NT to Windows 2000 (in 2000) and from Windows 2000 to Windows XP.
·         Install update and repair applications using the Marimba Tuner.
·         Work with program developer and QA testers to fix the bugs in in-house applications which specifically design for stockbrokers.
·         Use Peregrine and Vulcan to track trouble tickets and document resolutions.
·         Setup laptops for remote users with PGP desktop encryption.
·         Work closely with other branch offices and share my knowledge and experience with other analysts.
·         Participate in weekly conference calls.


·         Recognized for providing efficient service in troubleshooting the needs of stockbrokers,supporting staff and
for being able to coordinate with differentmanagers and system users.
·          Received verbal commendations from the IT managers and end users for being the right IT person on the job.










KAISER PERMANENTE, Los Angeles, CA                                                         July 1999 to Nov. 1999

Desktop Support Specialist

·         Upgraded the Windows Operating Systems DCI 1.16 and DCI 2.0 image.
·         Migrated data from Novell 3.12 to NT4.0.
·         Tested DOS based applications;Restored data and Lus for the mainframe printing connections and configured Outlook.
·         Flashed old system hardware to make Maker, AMCARE, and Lotus Notes.
·         Configured multiple sessions for AS400 and installed Extra 6.5 software.
·         Troubleshot Y2K and regular tickets.
·         UtilizedNorton Ghost for software imaging.
·         Responsible for the Y2K Compliance Project.







EDUCATION AND CERTIFICATION
 




§  Bachelor’s Degree in Commerce with concentration in Business and Finance, 1993
§  Microsoft-Certified Systems Engineer, 1998
§  Project Manager Degree from JP Morgan Tech. University, 2010
§  Program Manager Degree from JP Morgan Tech. University, 2011




Skills, Technologies and Applications
 






Bloomberg Professionals                                                  Reuters Plus
TradeWeb                                                                       MarketAxess
Microsoft Office (2000, XP, 2003 and 2007)                        Thomson One Analytics
Thomson Financial                                                          iManage
Preslink                                                                          FastTrack
Blackberry Desktop Manager                                            Web Designing
Rumba                                                                           Blackberry Enterprise
Cisco VPN Client                                                            Timbuktu
Exceed                                                                           FrontPage 2003
Active Directory                                                               SharePoint
Macromedia Fireworks                                                     Symantec Antivirus
PGP Desktop                                                                  Remedy
Marimba Tuner                                                                Peregrine
SNL Database                                                                 Vulcan
            VERITAS Backup Exec                                      VERITAS NetBackup
        TCP/IP, DNS, DHCP, WINSMS Project
          WebConnect                                                                       Ariba                          
           AIMS                                                                                             POP3, SMTP, IMAP






OPERATING SYSTEMS
 






Windows (95, 98, NT, 2000, XP)
Windows NT Server
Windows 2003 Server






Download Resume Format 

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV