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CONFIDENTIAL
Paris Kingsley
309 Chasemoor St. Mobile: (845) 629-9876
Pahrump NV 89001 Email:
Paris.kingsley@gmail.com
“Sharp, Self-motivated IT Professional
Seeking Expansion”
*Problem Solver by Nature *Cohesive
Force in a Team *Procedural
Documentation
*Proactive Systems Administration *Good Decision Maker *Strong Communication Skills
*Very Strong Technical Background *Pick Up on New Concepts Quickly *Define Standards
*Strong Desire to Learn New Concepts *Proven Technical Experience *Policy
Execution and Maintenance
*Team Player *Process
Evaluation and Improvement *Outside of the Box Thinker
PROFESSIONAL PROFILE:
Ten (10) years of professional experience
in a support environment including Help Desk, Desktop and currently Systems
Administration. An effective
communicator that possesses strong interpersonal, organizational and server/network
support skills. A dependable
professional who requires minimum supervision and will offer the enthusiasm,
dedication and willingness to contribute, learn and grow within an organization. Well respected by peers for unquestionable integrity in
ethical business practices. I remain
calm and focused under pressure and successfully manage changing priorities and
needs.
CAREER HIGHLIGHTS:
v Successful in identifying weaknesses in
current infrastructure and then researching and identifying possible solutions
v Recognized as a cohesive force in any
project where teamwork across different department or divisions is needed. Often called into discussions to assist in
identifying the needs of the client and when needed, explaining why those needs
may not be able to be met.
v Recognized as an asset in any position
held. Received several awards from past
and current employers in recognition of dedication and performance.
RELATED EXPERIENCE:
Las
Vegas Valley Water District, Las Vegas, Nevada December 2004 to Present
Systems Administrator
(VM-Ware/Windows) 6/2008-present
Manage the virtual
infrastructure utilizing VM-Ware and associated tools. Current virtualization of server farm
(approx. 400) is roughly at 95%. The
infrastructure is spread out across multiple physical locations in the metro area. Perform systems administration functions for
enterprise server platforms and operating systems. Install, configure and
maintain servers and operating system software, hardware and devices. Install,
configure, test and implement system monitoring/management software tools.
Monitor system resources including server utilization, disk usage, response
time and other performance issues. Install and test operating system patches,
releases, upgrades and fixes. Develop scripts to automate routine system
maintenance tasks. Troubleshoot,
research, diagnose and resolve hardware, software and network related problems.
Make adjustments, install fixes and perform tuning to resolve problems and
achieve optimal performance. Provide
technical assistance to application development staff in providing system
infrastructure information and determining access, setup, data location and
other requirements. Provide technical assistance during installation and
testing of software.
Level II Software Support Technician 12/2004-6/2008
Provide software
and network support for approximately 2000 clients at multiple locations within
the Las Vegas area. Provided support for
clients across a multitude of different applications which included custom
applications specific to the Las Vegas Valley Water District. This is achieved by utilizing VNC, SMS, and
RDP to allow remote management of the PC in question. When a resolution could not be found at first
contact, I was responsible to escalate to upper level support utilizing the
processes and procedures set forth by my employer or by visiting the individual
at their desk. Remotely installed
requested software and applications providing licensing was sufficient. Reviewed and determined needs for various
licensed software requested not already purchased. I assisted in upgrade of email client which
involved testing, implementation, and troubleshooting of the new client as it
was rolled out to all 2000 clients. I
was also involved in upgrading my employer’s problem tracking system. This includes meeting with various department
heads to asses needs and then work with the vendor in an attempt to implement the
requests. When requests could not be
met, I attempt to arrive at an acceptable solution to all parties
involved. I maintained the highest
possible client service rating possible as a result of the support
provided. The rating is currently a 4.8
out of a possible 5. Prior to my
employment in the position the rating was below 3.5.
Sperion, IBM , Fishkill, New York December 2002 to December 2004
Technical Support Analyst Lvl II
I provided support
to 20,000+ commercial customers by receiving incoming calls and creating ticket
via automated tracking tool. I performed
problem determination/resolution. I responded
to customer calls in a professional and courteous manner. Utilize standard IBM Customer Service
Center/Global services processes and escalation procedures. I provided level 1 and 2 support. I configured
CONFIDENTIAL
Patrick G. Kingsley
and reconfigured
various tools used by customer when the software or hardware was not
functioning as expected. I maintained at
least a 90% first call closure expectation.
When the problem could not be resolved, I passed it on to the
appropriate support group. I performed
all tasks to achieve service level agreements with the corporate clients. I assisted in team building, leadership and
administrative skills. I also trained
new employees to support the commercial account. I was part of a team that successfully
implemented the ability to utilize a “virtual office” that allowed agents to
provide phone support remotely. Awards: Numerous (8) “high five” awards
Cornell Cooperative
Extension, Middletown,
New York April
2002 to November 2002
Desktop Support/Jr. Admin
Maintain and
repair various computers at extension center (approx. 35). Provide desk side support for employees. I maintained a Novell client server network
for the 35 PCs. I assisted users with
difficulties across a multitude of different applications used at the
center. I was responsible for
troubleshooting and repairing various minor network based issues. Assessed and ordered software and hardware
based on the needs and requests of staff.
Letter of recommendation from Cornell available upon request.
OTHER EXPERIENCE:
FedEx Express, Newburgh, New York/Las Vegas Nevada September 1998 - December 2004
Team Lead / Dangerous Goods
Specialist / International Coordinator
I motivated and
directed subordinates during AM and PM sort operations. I was responsible for the control of all
hazardous materials and international that arrived and left the station making
sure that packages met FAA guidelines for transport. I worked closely with shippers who shipped
hazardous materials through our system.
I inspected all international packages that passed through the system at
my location. I contacted shippers with
problem international and hazardous parcels that were missing documentation and
worked with the shippers to ensure packages passed through customs into the
destination country to which they were shipped.
Awards: Circle of excellence award, Bravo Zulu award
EDUCATION:
Datanamics,
1/2009 – present
Automating server 2008 (MS6434), Planning
and Administering Server 2008 (MS6430)
College of Southern
Nevada, 9/2006 – 12/2008
Windows Vista certification course, Server
2008 certification course
Orange County Comm.
College, 9/2000 – 12/2002
A+ college course, Net+ college course
Approximately 50 credits towards
associates degree in architecture
CERTIFICATIONS:
A+, Net+, MS6430, MS6434
CURRENT AREAS OF PRIMARY RESPONSIBILITY:
VM-Ware, Hyper-V, Server2008 (r2), Server
2003, Microsoft Desktop Operating Systems, Infoblox, Psynch (Hitatchi ID
manager), Trend Micro Officescan, Server 2008 print management, data center
cable management
SKILLS:
VM-Ware (ESX 3.5 - 4.1), Hyper-V, Windows
desktop OS’s, MS Office, Active
Directory, Server 2003-2008, print
management via Windows Server, VPN (RSA), Remedy, AS/400, Outlook and Lotus
Notes, Psynch, Infoblox, Trend micro Officescan, File management and security,
Files2Links (FTP replacement researched and implemented by myself). I have experience in creating technical,
procedural documents for other staff also.
*References available upon
request*
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