Desktop Support Specialist Resume Examples in Word Format Free Download -->

Desktop Support Specialist Resume Examples in Word Format Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Bailey Alvarenga
                                                                                                                                                                       
                                                                                                                                        (714) 234-9876 (M)
                                                                                                                              baileyalvarenga@gmail.com           

Information Technology Professional

Key Skills
      Strong troubleshooting skills HW and SW
      Work experience FTP
      Client/Server administration NT/AD
      Work experience TCP/IP
      Work experience Citrix environments.
      Strong skills using ticket tracking applications.
      Work experience DNS
      Anti-Virus software Client/Server
      Work experience SMTP
      Windows to UNIX connectivity software
      Work experience NETBIOS
      Strong skills Windows Client/Server OS
      Work experience NFS
      Manage user profiles on BES Server
      Work experience NTFS
      Work experience with VMWARE
      Work experience with BES
      Work experience NetApp
      Work experience with Cisco phone systems
      Work experience with CISCO Unity Call Manager

Qualifications

Extremely hard working, dependable, and trustworthy
Excellent communication skills with clients to fix any problems and achieve a happy customer
Have worked with very sensitive data including but not limited to HR, Payroll, and IP
Ability to analyze any situation and execute fast and effective solution
Able to adapt to new surroundings and learn new skills quickly

PROFESSIONAL EXPERIENCE

Fresh&Easy neighborhood market, El Segundo, CA                                                              2010-Present
Desktop Support Specialist

     Perform user setup and support in all business units at both the hardware and software level.
     Work with IT vendors when external support is needed.
     Setup, troubleshoot, and perform administrative tasks on Cisco Unity Call Manager.
     Manage user connectivity using different remote access technologies for laptops and handheld devices.
     Review all IT invoices for appropriate documentation and approval prior to payment.
     Generate IT purchase orders for general IT equipment, support contracts, and large scale projects using Oracle Financial tools.
     Work with support team in India to develop procedures and ensure IT policy is being enforced while providing excellent end-user support.
     Coordinate with multiple vendors with regards to troubleshooting and correcting large problems in both the technical and financial areas of the business.


Teridian Semiconductor Corporation, Irvine, CA                                                                        2000-2010
(A leader in mixed signal technology leading the industry in smart energy measurement)
IS Engineer/System Administrator

     Performed user security in NT Domain and Active Directory environments including configuring anti-virus and other security software on all user machines and servers.
     Provided 24/7 support for sales staff to minimize downtime and maximize productivity thereby increasing company profits.
     Traveled to various locations to perform audits of hardware and software and performed upgrades on user machines and servers on-site. Provided end-user training and education on both software and hardware.
     Created and maintained file shares on multiple platforms in order to provided needed data as quickly and as securely as possible. Facilitated backup and restore operations on short notice.
     Evaluated company computing needs in order to stay competitive in the semiconductor industry. Find areas of need and plan department wide or company wide roll outs.
     Counted on to cut IT spending on all hardware and software purchases. This meant dealing with vendors on a regular basis to make sure the company was getting the absolute best ROI.
     Created time saving procedures to be followed by other IT staff in an effort to share knowledge and keep all systems and users operating to full potential.


Additional Accomplishment:

     Improved the efficiency and security of the technical infrastructure for this semiconductor manufacturer / designer with approximately 10 departments and 110 personnel.  Communicated the need for uniformity as well as privacy for all users resulting in faster access to data in a secure environment.  This included HR, Financial data, and company Intellectual Properties Data (IP).


On Assignment incorporated, Calabasas, CA                                                                                        2000
(A leader in job placement, specializing in scientific, information technology, engineering and professional healthcare jobs)
Help Desk Analyst

      Provide Help Desk support for corporate office
      Upgrade Hardware and Software to new corporate IT standards
      Install and configure systems for new employees
      Perform audits of software installed on client PCs

Ganton Micro Computer Rentals, Burbank, CA                                                                         1999-2000
(A leading provider of computer rental solutions, serving companies from Fortune 100s to Start-ups)
Computer Technician

      Delivered and setup temporary networks and presentation displays for trade shows
      Delivered and setup PCs for special user training seminars for big corporations
      Delivered special audio/video equipment for large movie studios including WB, Universal, etc
      Assessed and documented basic computer needs for clients

Additional Accomplishment:

       Was selected by Universal Studios personnel to be the main technician sent out on repairs, setups, pickups, and deliveries.

EDUCATION
                                                                         
A.A. Computer Systems Analysis and Networking Technology                         Computer Learning Center
                                                                         

CERTIFICATES

Understanding Networking Fundamentals                                                          Global Knowledge

Cisco Certified Network Associate (CCNA) in progress.


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