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Elin Scott 

309 Waterford Park Ct

 Lawrenceville, Ga. 30001           

Email: Elin_Scott@hotmail.com

 Cell: 770-380-9876

Certifications:     A + certified

Summary of Qualifications:

·    Over 4 years of Desktop Support experience

·    Supported over 300 users on a Trading Floor in a fast paced environment

·    Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation.

·    Strong technical aptitude with exceptional talent and development and an ability to effectively translate technical information and procedures to end-users.

·    Superb troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions.

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  Work History

Rooms to Go(Contract) Suwanee, Ga.  3/2011 to 5/2011

      System Tech

·        Desktop Support

·        HP Thin Client Installation

·        HP 6000 Desktop Image installation

·        Warehouse IT support

·        APC UPS installation

·        MS Office 2010 support

·        BluVista Support

·        Active Directory

·        Citrix Management Console

·        CA Software deployment

·        Remote Support using Remote Control Viewer

·        Ingenico support

    Moore Stephens Tiller Atlanta, Ga.  8/2010 to 12/2010

      Technical Support Specialist

·       Desktop Support

·      Application Support

·       Workstation Imaging

·       Hardware troubleshooting

·       Software upgrades

·       SharePoint

·       Go To Assist

·      Cisco Personal Communicator

 Dell (Citigroup’s Houston Energy Trading Office)   Houston, Texas  6/2009 to 3/2010          

System Administrator

·    Supported over 300 users on Trading Floor

·    Imaging Computers

·    Resetting Passwords in Active Directory

·    Troubleshooting in house applications

·    Troubleshooting hardware issues Hp and Dell computers

·    Troubleshooting Microsoft office 2003 applications

·    Activated Blackberry’s (Curve model)

·    Installing PC’s for new incoming employees(HP Z600, 7900, Dell 760)

·    Setting up Teleconferences in board rooms

·    Create and manage tickets using ticketing software(Resolve it, Virtual Tech)

·    Configuring Trading software

·    Upgraded over 300 computers in this office

·    Coordinated the deployment of over 300 computers

·    Shipped and Received all computer hardware in this office

·    Printer Repair and Maintenance (HP LaserJet 4350)

·    Transfer users data when upgrading to new Pc’s (PST’s, Favorites, Documents, Addin’s Etc)

·    Trading Floor experience

·    Hard drive wiping

·    AMX Modero Touch Panel

·    Reuters Xtra3000 setup

·    IPC Turret phone setup 

Transocean (Contract) Houston, Texas 5/2008 to 2/2009

Desktop Support

·    Provided Desktop Support to over 500+ users

·    SecureClient and Cisco Vpn installation and setup

·    Utilized Symantec ghost to install images

·    Outlook 2003 setup and troubleshooting

·    Konica copier maintenance and troubleshooting

·    Printer and peripheral installs

·    Installed External 500gb drives to backup Rig Manager’s emails

·    Dameware, Netmeeting utilized to troubleshoot remote users

·    Activated, Configured, and troubleshot Blackberry’s

·    Manage users and computers using Active Directory resetting passwords

·    Managed PC moves (Disconnects/Reconnects)

·    Trained new employees to access network printers and drives

·    ITSM utilized to create and track tickets

·    Avaya VOIP softphone utilized to take calls

·    Transferred data from old computers to new computer when upgraded

·    Activating ports in offices for new incoming employees

                 

Complete Production Services (Contract) Houston, Texas 1/2008 to 4/2008

Help Desk Analyst

·    Provided Help Desk Support to over 300+ users

·    Network Admin

·    Remote Desktop Support

·    Citrix Network Admin

·    Active Directory Management

·    High Volume Call Center Environment

·    Terminal Services setup

·    Outlook setup and maintenance

·    Maintain and manage Windows XP office PCs

·    Winterm setup and troubleshooting

·    Servicewise utilized to create tickets

   Logix Communications      Houston, Texas      5/2007 to 1/2008

           Help Desk Tier 1

·    Provided support to over 300 + users

·    IT desktop support, troubleshooting and analysis

·    Inventory , and Ticket management with Track-IT

·    Remote Desktop Assistance(Windows XP)

·    Repaired Dell, Compaq, Hp, and IBM Pc’s

·    Active Directory

·    Windows 2000/XP/2003 operating systems and MS Office 2000/2003

·    Documented & updated installation, configuration, deployment & maintenance procedures

·    Installed new computers and software as well as new work areas

·    Performed basic network tasks, including but limited to: user administration tasks, managing print queues and basic network connectivity issues.

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   Education:

                 Omnitech Institute Certification Program    Atlanta, Ga.   2005 to 2006

                  A + certification ,

                 Georgia Perimeter College Computer Science Atlanta, Ga.  1996 to1998

·    22 Credits

                 Morehouse College  Computer Science  Atlanta, Ga. 1992 to1995

·    55 Credits

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