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Customer Service Specialist Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Danna Krymski
309 Wexford Run Road                                                                                            Danna@Comcast.net
Wexford, PA 15001                                                                                      Cell: (412) 417-9876



Heinz Career Achievements


  • Lead project manager for corporate identity product conversion of four Heinz divisions
  • Created new processes and procedures for corrugate graphics
  • Focal person for corrugate for several divisions in multiple countries
  • Coordinated restage of Heinz North America brand case graphics
  • Integrated acquired brands into the Heinz brand identity

Work Experience


Sterling Marking Products, Inc.                                                                                     August 2001 – May 2011

On-site Representative at H.J. Heinz Company L.P.


Corrugate graphics coordinator for all Heinz divisions in the US and in Canada. Communicate with Marketing, Package Engineering, QA, Purchasing, Regulatory Affairs, the Heinz production facilities, Co-Pack facilities and the corrugators to assure that the final case meets factory specifications, Marketing strategies and government regulations. Maintain spreadsheets for project timelines, spend and divisional comparisons. Update proofs in an electronic corrugated database. Create Viper printed specifications, attach final corrugated proofs and maintain the workflow and data accordingly. Initiate and manage the corrugate workflow process in an Artwork routing and approval system. Project responsibilities include the transfer of products between facilities, re-stages, new product introduction, brand acquisitions and e-sourcing initiatives.

H.J. Heinz Company, L.P.                                                                                       February 2001 – August 2001
Procurement Temporary; 
USA Resume
 and Corrugate 

Assisted the label buyer and corrugate buyer with daily purchase orders and MRP reports. Transitions and communicated the printed packaging from QAD to eBPCS to our factory locations. Maintained the price lists for various corrugate and label vendors and adjusted the PO for the production locations. Reviewed and reconciled vendors’ invoices by comparing their price list and approved PO’s. Reviewed and contacted vendors when invoices were incomplete for more accurate information. Developed standard vendor invoice to alleviate confusion, incomplete information and allow more efficient payment to the vendor.

Associated Products, Inc.                                                                                        August 1998 – January 2001
Customer Service Specialist

Processed all customer orders and telephone inquiries from sales staff. Responsible for product labeling and materials supply orders, maintained thorough historical database records. Office duties included computer-based applications, staff training and referral research. Coordinated with the foreign distributors about their export paperwork, annual contracts and shipping status. Oversee sample product and supporting material mass mailings. Facilitate customer product returns from a logistical and financial standpoint.

Educational Development


University of Pittsburgh, Pittsburgh PA April 1994
Bachelor of Arts in History
Minors in French, Religious Studies and Geology

Associations


National Association of Professional Women: Woman of the Year for 2010-2011
National Association of Professional Women: 2010 – 2011 Director of Public & Press Relations, Pittsburgh Chapter
Toastmasters International: VP of Education, District 13 Heinz 57 Center Club,
Toastmasters International: 2011 – 2012 District 13, Area 15 Division D Governor


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