Customer Service Specialist Resume Examples in Word Format Free Download -->

Customer Service Specialist Resume Examples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Danna Mungaray
309 E Ray Road
Phoenix, AZ85001
(623) 330-9876
Danna.mungaray@gmail.com

Objective

I am seeking a career in the Information Technology field.  I am currently going to school for Networking and Telecommunications and would like to begin earning experience as well as the ability to apply real world examples to what I am learning.

Technical skills

 
Software& Technologies
·     Platforms: Microsoft Windows, Microsoft Office, and familiar with Windows Server 2003

Experience

Customer Service Specialist
April 2011 – Present
Dish Network – Phoenix, AZ
·     Attend to customer concerns and resolve to complete satisfaction.
·     Provide technical support for satellite television services and satellite systems and accessories.
·     Partner with representatives from telephone companies who bundle our services to provide a seamless customer experience.
·     Consistently exceeds goals such as: Handle Time, First Call Resolution, Quality Assurance and Customer Satisfaction.
Inbound Sales and Support
December 2009 – June 2010
GoDaddy– Tempe, AZ
·     Support inbound calls from existing and potential customers.
·     Assist with setup and troubleshooting of proprietary products as well as assisting with optimization of websites and search engine visibility.
·     Educated customers as appropriate with up to date information.
·     Met goals such as: Handle Time, Sales Quota, First Call Resolution, Quality Assurance and Customer Satisfaction.

Assistant Store Manager
July 2005 – November 2009

Starbucks Coffee Company– Tempe, AZ (Supervisor until 2008)
·     Manage day to day business operations including scheduling, coaching and budget maintenance for a team of approximately 20 employees.
·     Provide legendary customer service to every customer and ensured that each of my partners did the same.
·     Filter communication from corporate to barista including innovations and training.
·     Exceeded store revenue goals by being the most profitable store in the district.

Education

University of Phoenix
Fall 2009 – Fall 2011
Phoenix, AZ 
·     Graduated with AA/IT : September 2011




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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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