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Joy Goldwater
309 Milton Way
North Highlands, CA 95001
(916)563-9876
joy.goldwater@gmail.com
SUMMARY
With
over 8 years of experience in customer service and 5 years in the administrative/clerical
field I feel more than confident I can learn and adapt quickly to any position
offered. My expertise in customer service includes conflict management, store
and customer operations, and answering a large volume of calls/questions
quickly and efficiently. Administrative duties include data entry, inventory
projects, and skilled in all major Microsoft programs and internet based tools.
SKILLS
AND QUALIFICATIONS
·
Data entry WPM 50
·
Internet based tools
·
Microsoft office including
word/excel/PowerPoint/outlook
EXPERIENCE
Aug.2011
– Feb.2012 TMSA/First Data McClellan, CA
Customer
Service Representative
·
Operate
multiple windows and programs at once to assist quickly and efficiently
·
Data
entry with minimal errors
·
Conflict
resolution
·
Trained
new employees
·
Assigned special
projects as management needed, such as processing cases
·
Logistics/ Inventory
·
Assisted
in the clean up and organization of the closing of the department
·
Trouble
shoot issues with customers for a better understanding of specific child
support services
·
Took
calls to help assist county and state workers in the child support department
June 2010- Oct.2010 DOC Health Records Center Sacramento, CA
Document Prep
·
Prepare health records
to be entered into computer database
·
Data entry
·
Handling of secure and
confidential records
·
Met quota for specific
amount of documents to be processed
Jan. 2010- June 2010 Help
At Home Sacramento, CA
In Home Care
Provider
·
Assisted patients with daily activities
and ensured patients safety
·
Disbursed all medication and prepared
meals to specific dietary and health needs
·
ensured patients made all appointments
on time
Mar. 2009- Nov.2009 TA
Travel Centers Redding, CA
Customer Service
·
Ran and operated fuel desk and store
counter
·
Handled high volumes of cash while in
charge of store safe
·
Checked in vendors and stocked shelves
·
Assisted with store inventory
EDUCATION
August 2005- Current Sierra
College Rocklin, CA
Currently in pursuit
·
Major in psychology
·
Minor in photo journalism
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