Customer Service Representative Resume Library in Word Format Free Download

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Celia Parker 309 Franklin St., #12 Braintree, MA  02001 Cell:(509) 475-9876 celiaparker@gmail.com Key Skills —  Expert troubleshooting and problem solving —  Self-starter personality —  Mature, polite etiquette on the phone and in person —  Adaptability to any situation —  Ability to learn and be trained quickly —  Excellent time and project management —  Reliable team player, but confident individual worker Computer Skills Word, Excel, PowerPoint, Outlook, VOICE, POS Systems (ALOHA) Education B.A. in Political Science and French The University of Montana Missoula, MT Graduated in Dec. 2011 Mission Statement Strive to exceed employer expectations, while representing the company and the employer in a respectful and responsible way.  Use enthusiasm to better the office and personal work.  Always put the client’s satisfaction first.		Public Relations Offering ample experience with client/customer interaction as well as experience in writing press releases.  Have consistently served as liaison between a company and a customer.  Am excited to bring my skills to a progressive and energetic company. Professional Experience Customer Service Representative - Server SKY Restaurant                            January 2012-Current Norwood, MA -Providing exceptional customer service in a high volume, fine dining restaurant.  Effectively communicating to a broad customer base daily with a focus on building a repeat customer base and upselling.  Frequently a liaison between management and customer base. Ensuring the best experience possible for both the customer and fellow employees. -Skills used daily: Communication, Organization, Time Management, Phone Etiquette, POS Systems. Political Science Intern Office of U.S. Senator Jon Tester    September 2011-January 2012 Missoula, MT -Serve as a liaison between the U.S. Senator and his constituents.  Communicate with constituents daily through phone and in person. Competently relay talking points on many different current issues.  Write up bulletins on talking points to distribute to staff.  Open and sort mail throughout the day and respond to necessary correspondence.  Schedule meetings for Senator with local community leaders.  Performed most tasks without supervision. -Skills used daily: Communication, Organization, Time and Project Management, Phone Etiquette, VOICE, Microsoft Office, Independent and Team Work. Customer Service Representative – Server The Bridge Pizza                            August 2010-January 2012 Missoula, MT -Providing exemplary customer service to the Missoula community with a focus on building a repeat customer base.  Being knowledgeable and talk easily about products we sell with a focus on upselling.  Multitask and prioritize in high stress situations in a high volume restaurant.  Be professional and courteous to all customers.  Work both as a team and individually to provide ultimate customer service. -Skills used daily: Communication, Organization, Time Management, Phone Etiquette, POS Systems, Team Management and Training.

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