Customer Service Representative Resume Biodata Format in Word Free Download -->

Customer Service Representative Resume Biodata Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
  Taylor Forbes
309 Timber Mist Ct.
Lawrenceville, GA 30001
taylor@hotmail.com

Cell: 404-966-9876
I am a highly motivated Customer Service Representative professional with a verifiable record of accomplishment spanning 12 years. I have experience in multi-tasking and working in a fast past environment. I am very determined, reliable, and recognized as an organized and solution-focused individual.

Areas of Strengths

Customer Service Representatives
Complaint Handling & Resolution
Accounts Receivable
Microsoft Office/ Microsoft Word
Data Entry
Administrative Skill
Communication Skills
Time Management Skills
Excel
Teambuilding & Training
Research Abilities
Order Fulfillment
Organizational Skills
Telecommute

Professional Experience

NCO Financial Systems — Norcross, GA
01/02 to 12/10
Customer Service Representative
l  Worked in a call center with heavy call volume for both inbound and outbound calls
l  Operated multiply computer applications and updated customers records as needed
l  Provided customer service in Business-to-Business, commercial and residential accounts
l  Processed payments through online payment system and followed-up on payment arrangements
l  Provided high level of customer service via telephone, email and fax
l  Analyzed and responded to customers inquires, logged all communications and provided our customers with dispute resolutions options
l  Reviewed, analyzed and documented data from multiple data base sources
Created spreadsheets of accounts receivables and performed other related duties

Innotrac — Duluth, GA
06/99 to 01/02
Team Lead,
Customer Service Representative
l  Processed orders and troubleshoot the products
l  Monitored 10-15 CSR’s to ensure company policy was adhered to
l  Conducted team meetings, monitored CSR’s calls and provided feedback
l  Provided back-up assistance to team supervisors as needed
l  Interacted with various departments for information regarding tracing orders and inventory
l  Monitored the Call Center Commander to ensure the highest level of performance of CSR’s

Education and Training

University of Phoenix — Atlanta, GA
06/07 to 08/11
Bachelor of Science Degree: Business
Concentration in Human Resource Management
Training: Completed numerous courses and training in customer service and quality assurance. I was also trained to be a mentor to new hires.  


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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