Customer Service Specialist Resume Samples in Word Format Free Download -->

Customer Service Specialist Resume Samples in Word Format Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Teresa. Avery
309 Country Oaks Loop, Unit F
Ontario, CA 91001      
(909) 773-9876
E-mail: teresa@yahoo.com


Objective: To obtain a position as an Analyst using skills in Customer Service, Utilities, and Retail.

Summary of Qualifications:
  • Demonstrates experience analyzing information and making recommendations.
  • Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex work processes.
  • Communicates effectively and conveys information verbally and in writing.
  • Innovative problem-solver who can generate workable solutions.
  • Exceptional interpersonal skills in leadership and public speaking.


Job History: 
Customer Service Specialist II
Southern California Edison 05/2008 – Current
  • Collaborate with internal/external clients and managers/supervisors to solve complex billing inquiries and credit extensions.
  • Effectively communicate with customers to make payment arrangements to impact the CCO and SCE to help reduce call volume.
  • Determine appropriate collection action needed based on CPUC rules, tariffs, and policies within SCE.
  • Independently work to manage multiple projects, motivating self and others to work independently and as a team to help achieve goals for the CCO and SCE.
  • Demonstrate flexibility by working with minimal supervision for special work requests and adjusting to mandatory overtime to help with changing demands to meet organizational goals.
  • Implicate safety, ethics, and effective communication with interpersonal skills to build shareholder value and increase result sharing.
  • Demonstrate the ability to work in relevant areas to deliver exceptional leadership, reliability, and flexibility as business needs increase.
  • Continuously improve skills, training, and education to become an asset to Southern California Edison with technology and innovation.



Customer Service Specialist I
Southern California Edison 04/2007- 05/2008
  • Possess strong written/oral communications by effectively providing accurate information as they relate to the CCO and SCE.
  • Resolve and demonstrate management experience by contacting internal/external business units and effectively providing timely, accurate information with minimal errors.
  • Manage confidential, case sensitive information daily by authenticating customers using the methods, policies, tariffs, and procedures of SCE.
  • Research collected data from customers and apply conflict negotiation skills to alleviate/resolve conflict and issues.
  • Demonstrate leadership when faced with ethics, beliefs, and interests of customers, fellow employees, and management units.
  • Negotiate payment arrangements and extensions for energy and deposit accounts due to extreme circumstances.
  • Work collaboratively with team to accomplish goals, maintain integrity, and comply with standards for the entire development of Southern California Edison.

Master Stylist
Regis Salons 03/2001 – 04/2007
  • Consulted personally with customers to determine the best, customized look for everyday styling.
  • Updated product ordering and inventory merchandise quarterly.
  • Managed and resolved complex corrective chemical applications when hair is brittle and over processed periodically.
  • Calculated sales totals daily and drop off nightly deposits.

Salon Manager
Regis Salons 07/2005 – 04/2006
  • Observed all salon operative rules and state board regulations daily by demonstrating and practicing safe procedures.
  • Evaluated applicants with pre-employment mock demonstrations.  Interviewed potential recruits and hired eligible employees.
  • Researched shortages with monies and resolved discrepancies. 
  • Handled and resolved concern/complaints from customers and staff as needed to ensure a safe, non-retaliatory environment.
  • Organized monthly staff meetings to establish goals, set deadlines, and measure progress of the stylist, team, and Regis Corporation.
  • Evaluated stylists on a quarterly basis to monitor sales and service and provided feedback for stylist improvement in sales and service.

Customer Service Representative
Complete Business Systems 09/2003 – 02/2004
  • Provided customer service to schools in the Los Angeles Unified Schools and surrounding districts. 
  • Independently managed assigned area at approximately 100 schools.
  • Demonstrated the operating functions of the duplicator press machine to training teachers, office personnel as scheduled.
  • Present demonstrations and flyers at trade show events.
  • Suggested upgrades and purchasing refurbished machines to customers with failing equipment.

Customer Service Sales Associate
Mervyn’s 06/1999 – 12/1999
  • Used computer and cash register for purchased returns, and exchanges daily.
  • Recovered misplaced items and returned to correct department.
  • Contacted security for possible theft and suspicious activity.
  • Answered phones periodically and monitored cash registers.
  • Instructed other employees on returns, exchanges, applications for store credit, and payment transactions.

Education:
08/2008 – Current      
University of Phoenix, Ontario, CA
                                          Bachelor of Science, Business Management
(Anticipated Graduation June 2011)
09/1999 – 09/2000              Marinello’s Beauty School – Ontario, CA
08/1995 – 05/1999              El Dorado High – El Dorado, AR
Summary of Skills:
Knowledge of Internet Explorer, Power Point, Microsoft Excel, Word, SAP, and Multiple Phone Line in Call Center (Inbound/Outbound). 



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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