Customer Service Specialist Resume Samples in Word Format Free Download

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Teresa. Avery

309 Country Oaks Loop, Unit F

Ontario, CA 91001      

(909) 773-9876

E-mail: teresa@yahoo.com

Objective: To obtain a position as an Analyst using skills in Customer Service, Utilities, and Retail.

Summary of Qualifications:

• Demonstrates experience analyzing information and making recommendations.
• Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Communicates effectively and conveys information verbally and in writing.
• Innovative problem-solver who can generate workable solutions.
• Exceptional interpersonal skills in leadership and public speaking.

Job History: 

Customer Service Specialist II

Southern California Edison 05/2008 – Current

• Collaborate with internal/external clients and managers/supervisors to solve complex billing inquiries and credit extensions.
• Effectively communicate with customers to make payment arrangements to impact the CCO and SCE to help reduce call volume.
• Determine appropriate collection action needed based on CPUC rules, tariffs, and policies within SCE.
• Independently work to manage multiple projects, motivating self and others to work independently and as a team to help achieve goals for the CCO and SCE.
• Demonstrate flexibility by working with minimal supervision for special work requests and adjusting to mandatory overtime to help with changing demands to meet organizational goals.
• Implicate safety, ethics, and effective communication with interpersonal skills to build shareholder value and increase result sharing.
• Demonstrate the ability to work in relevant areas to deliver exceptional leadership, reliability, and flexibility as business needs increase.
• Continuously improve skills, training, and education to become an asset to Southern California Edison with technology and innovation.

Customer Service Specialist I

Southern California Edison 04/2007- 05/2008

• Possess strong written/oral communications by effectively providing accurate information as they relate to the CCO and SCE.
• Resolve and demonstrate management experience by contacting internal/external business units and effectively providing timely, accurate information with minimal errors.
• Manage confidential, case sensitive information daily by authenticating customers using the methods, policies, tariffs, and procedures of SCE.
• Research collected data from customers and apply conflict negotiation skills to alleviate/resolve conflict and issues.
• Demonstrate leadership when faced with ethics, beliefs, and interests of customers, fellow employees, and management units.
• Negotiate payment arrangements and extensions for energy and deposit accounts due to extreme circumstances.
• Work collaboratively with team to accomplish goals, maintain integrity, and comply with standards for the entire development of Southern California Edison.

Master Stylist

Regis Salons 03/2001 – 04/2007

• Consulted personally with customers to determine the best, customized look for everyday styling.
• Updated product ordering and inventory merchandise quarterly.
• Managed and resolved complex corrective chemical applications when hair is brittle and over processed periodically.
• Calculated sales totals daily and drop off nightly deposits.

Salon Manager

Regis Salons 07/2005 – 04/2006

• Observed all salon operative rules and state board regulations daily by demonstrating and practicing safe procedures.
• Evaluated applicants with pre-employment mock demonstrations.  Interviewed potential recruits and hired eligible employees.
• Researched shortages with monies and resolved discrepancies. 
• Handled and resolved concern/complaints from customers and staff as needed to ensure a safe, non-retaliatory environment.
• Organized monthly staff meetings to establish goals, set deadlines, and measure progress of the stylist, team, and Regis Corporation.
• Evaluated stylists on a quarterly basis to monitor sales and service and provided feedback for stylist improvement in sales and service.

Customer Service Representative

Complete Business Systems 09/2003 – 02/2004

• Provided customer service to schools in the Los Angeles Unified Schools and surrounding districts. 
• Independently managed assigned area at approximately 100 schools.
• Demonstrated the operating functions of the duplicator press machine to training teachers, office personnel as scheduled.
• Present demonstrations and flyers at trade show events.
• Suggested upgrades and purchasing refurbished machines to customers with failing equipment.

Customer Service Sales Associate

Mervyn’s 06/1999 – 12/1999

• Used computer and cash register for purchased returns, and exchanges daily.
• Recovered misplaced items and returned to correct department.
• Contacted security for possible theft and suspicious activity.
• Answered phones periodically and monitored cash registers.
• Instructed other employees on returns, exchanges, applications for store credit, and payment transactions.

Education:

08/2008 – Current      

University of Phoenix, Ontario, CA

                                          Bachelor of Science, Business Management

(Anticipated Graduation June 2011)

09/1999 – 09/2000              Marinello’s Beauty School – Ontario, CA

08/1995 – 05/1999              El Dorado High – El Dorado, AR

Summary of Skills:

Knowledge of Internet Explorer, Power Point, Microsoft Excel, Word, SAP, and Multiple Phone Line in Call Center (Inbound/Outbound). 

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