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Dixie  Forgy

309 Grand Oak Drive, Cottonwood Heights, UT. 84001

(801) 824-9876)

dixie@rocketmail.com

Professional Summary

Visionary and Results Motivated Leader with skills in leading direct reports as well as cross-functional teams, in the development of new and emerging services, managing a product line from cradle to grave, justifying new product development investments, determining and documenting new product requirements, developing sales forecasts and product pricing.

Key strengths include:

·      New Product Opportunity Research & Introduction, including several services worth over $300M in annual revenue	·      Strategic Alliances, Partnerships & Acquisitions, Vendor, Channel Management
·      Business Plan Creation, Profitability & ROI Analysis	·      Product Management / Development
·      Operations Management & Engineering	·      Data Center Design / Engineering / Implementation / Management
·      Technology Planning, Budget Management including Unified Communications disciplines.	·      Professional Services / Consulting in Unified Communications ·      Directory Design, Build, Migration
·      Market Communications Planning	·      Systems / Enterprise architecture and planning
·      Team leadership and collaboration skills	·      Proposal/RFP development and vendor solicitation
·      Direct, Indirect, Cross-Functional Team Management	·      Software life cycle  / release management
·      Project / Program Management	·      Business development
·      Interpersonal skills	·      Research and Development

Experience

 

TEKSystems.                                                                                                                                        12/2010 – Present
Consultant – Unified Communications / Collaboration

Responsible for assisting in the development of an Enterprise Unified Communications Strategy including Network IP Convergence, VoIP,  Messaging, Collaboration, Contact Center, Mobile platform for a large government entity.  Responsibilities include:

Strategic/ technical consultation on technical area of focus, Unified Communications including identification of Business as well as Technical requirements.  Completed in-depth analysis of customers current environment (hardware, network, applications) including costs. Developed strategies around application integration, user adoption, network design (routing and bandwidth requirements) for each site including solutions for “non-VoIP” compatible devices and applications.	Provide recommendations and insights to the architectural design and documentation of a robust 5 year technology roadmap, including development of technical and business requirements for each agency in the areas of VoIP, Network Convergence, IP Contact Center, Voicemail/Unified Messaging, Mobility and Operations.
Provide in-depth technical expertise and subject matter expertise to assist Customer in the review of RFI and development of RFP, vendor selection and negotiation of Statement of Work, Contract and Project plan.	Develop an architectural roadmap for the delivery of a Unified Communications Platform which includes: Converged IP Enabled Network Application integration (planning and remediation recommendations) allowing full utilization of the UC Platform VoIP, including IP PBX, IP Contact Center, Voicemail, and Unified Messaging Extending UC to Mobile devices with Voice over WiFi and Fixed Mobile Convergence (FMC)
Actively assist in creation of the Unified Communications Business Case in order to gain authorization from management to proceed with the formal design phase of the program.	In depth contributions to high level draft project plan for implementation and deployment of chosen solution

RCM Technologies Inc.                                                                                                                                     8/2010 – 12/2010
Consultant – Unified Communications / Collaboration

Responsible for assisting in the development of a global “All-In” strategy addressing the following personal/workgroup productivity tools: Messaging, Collaboration, Voice, Office, Desktop, Mobile platform.  Responsibilities include:

Strategic/ technical consultation on technical area of focus, including Messaging, IM/Presence, VoIP, Conferencing, and Mobile Applications and Management	Provide recommendations and insights to the architectural design and documentation of a robust solution(s) in support of Customer’s Unified Communications Program
Provide in-depth technical expertise and subject matter expertise to assist Customer in the review of the various vendor responses to the Unified Communications RFP(s) in areas of product, technical services, and hosting options	Assistance in constructing prototype demo system to be leveraged amongst Customer business colleagues to help articulate the capabilities of the Unified Communications solution thus assisting in articulating overall business value. This included identifying applications which would be prime candidates to be upgraded to take advantage of UC Platform.
Actively assist in creation of the Unified Communications Business Case in order to gain authorization from Senior Customer management to proceed with the formal design phase of the program.	In depth contributions to high level draft project plan for implementation and deployment of chosen solution

 

AT&T Inc.                                                                                                                                            1/2003 – 1/2010
Director - Product Management – Unified Communications / Collaboration / Security Services

As part of the Unified Communications /Collaboration Product Group, I was responsible for developing and managing a Hosted / Managed Messaging Service, Collaboration Service, Managed Security Service and several other Managed Services including Mobile device access and management. I was also responsible for developing new and emerging services, including the design, engineering and completion of Proof of Concept for a collaboration, federation, identity management and social media service for businesses.  Major Responsibilities included: 

·      Business Development - Identify potential new services using new and existing technologies	·      Business Case / Model Development including architecture, financials and presentations to executive management
·      Successfully launched AT&T’s first SAS Service around Microsoft Exchange, SharePoint and AT&T developed services	·      Successfully launched Email Security Service
·      Responsible for developing and implementing the architectural roadmap for each service	·      Lead AT&T R&D toward successful completion of a prototype of a directory / identity / presence federation service.
·      Identify customer needs and the competitive landscape, including market, market size of proposed service by collecting and analyzing market data from internal and external sources, customer focus groups, and industry analyst reviews.	·      Responsible for overall Program / Project Management for Design / Build / Implementation activities
·      Developed Detailed business and technical requirements for all services, including Market Service Description, Product Service Description, and Technical Service Description	·      Responsible for the product realization of the services from strategic planning to tactical activities including sales/marketing, development of new applications as well as integration to multiple systems and implementation of all developed applications
·      Development of online self-service system to allow customers to price, contract, order, and manage their contracted services	·      Establishment of customer care organization specific to managing and supporting SAS services
·      Responsible for providing product expertise to customers, QA, support, sales, and other groups. Coordinated activities and supported key account representatives sales engagements, including support for RFI/RFQ/RFP requests.	·      Responsible for Product Life Cycle Management including budgets, forecasting, P&L, SLA management, partner/supplier management
·      Managed a cross-functional team responsible for Project Management, development, deployment, operations, and customer care.	·      Successful development of software for mobile devices to allow communications to UC Platform
·      Led and participated in pre and post sales engagements	·      Provided Hosted / Managed Application / IT Consulting Services
·      Successfully defined and built “Office in a Box” which included Network Interface, WiFi, VoIP, Security	·

 

Skills: ASP.NET, C#, HTML, SQL Server, ADO, OLAP, Crystal Reports, Web Services 2.0, IMS, SIP, Unified Communications, Virtual Directory (Active Directory, LDAP), Identity Management, Presence, Mobile Devices, Wireless, WiFi, VoIP,  Microsoft/IBM/Cisco UC, Microsoft XP, Vista, Windows 7, Citrix, Microsoft SharePoint, IBM/HP Servers/Storage, Windows Server, Unix/Linux, Networking,  Collaboration, Security, Federation, SaaS services, Project Management, Business Development, Financials, Microsoft (Exchange, LCS, OCS, Lync, SharePoint, CSF, AD), Lotus Notes, Jabber, Cisco, (UC Platforms), IP/PBX, IP/Centrex, Business Case Development, Audio and Web Conferencing platforms, Compliancy, SAAS, Managed / Hosted Services, Cloud Computing, Data Center Infrastructure, VoIP / PBX Integration, RFP / RFP development / response, Program / Project Management, Consulting

AT&T Solutions,                                                                                                                 4/1998 – 12/2002

Consultant / Practice Manager

Responsible for the development of an outsourced Hosted / Managed Messaging / Server and Directory Service based on Microsoft Active Directory, Microsoft Exchange, Unified Communications, PBX Integration, Lotus Notes, Windows Server and various Open Source / LDAP based systems for multi-national clients as part of AT&T’s Outsourcing and Professional services subsidiary. Major Responsibilities included:

·      Launched AT&T Solutions first Managed Application Service which included Directory design, implementation, migration (Active Directory, LDAP), Messaging (Lotus Notes, GroupWise, Exchange)	·      Responsible for winning multiple professional services and hosting / managing engagements which included Government, large enterprises and small to medium businesses. Engagements included requirements gathering, design, and implementation, migration of Directories, Server Platforms, and Messaging Services for small to larger customers.
·      Managed a large team of engineers and project managers located across the US, Europe and Asia as part of services provided under each contract.	·      Accountability for the service definition, pricing, delivery, operating budget and the performance of all sub-contracted engineering and implementation staff.
·      Lead Architect in the design, engineering, and implementation of datacenters and supporting infrastructure	·      Providing technical and business consultation services; including system and network design as well as configuration, installation and migration services in the areas of Directory, Servers, and Messaging.
·      Overall Technical / Project Management of each engagement, including responding to RFI/RFQ/RFP requests.	·      Technical / Project leadership of a team responsible for deploying a solution which would provide network, messaging, Internet Access, WEB Hosting, and security to support all athletes, coaches, and officials as part of  the 2002 Olympics and Paralympics

Skills:  Network engineering, HP Servers and Storage configuration, Desktop OS, HW, Microsoft Exchange, Windows Server, Active Directory, SQL Server, Lotus Notes, Novell GroupWise, Microsoft Access, Office, Crystal Reports, NetIQ, BMC, datacenter infrastructure, networking, operations, customer care, Bid and Proposal, project management, Life Cycle Management, C, C++, Implementation/Migration, Vendor Relations, Contract Management, Budget Management for each engagement

AT&T Information Systems / Bell Labs: Technology Consultant                                           1989 – 1997

Manager / Technical Lead for development of remote communications technologies to support telecommuting. Developed HW / SW drivers in support of mobile communications, which include modem support in the first Windows / Unix based PC	As a member of AT&T Labs R&D, worked with MIT in the development of a distributed Unix platform to support client / server applications
Manager / Technical lead for design, engineering, development, deployment, and budgets for an automation platform supporting 100K users in both domestic and international locations. Scope included: 100k+ desktops / laptops 1000+ servers Client / Server / Distributed applications Development of applications, capacity planning tools, processes, and central support centers Implemented and managed a Center of Excellence for development, engineering, capacity management, software application management and deployment of applications / services.	Received two patents for devices which enabled management and monitoring of UNIX servers in a datacenter environment
Manager / Technical lead for design, engineering, development, deployment, and budgets for Microsoft Active Directory and Exchange messaging platform supporting 150K users in both domestic and international locations. Managed larger group of developers, engineers, and project managers Developed testing methods and procedures to do design/engineering and QA of each implementation, including applications, desktop, servers, and networking / security components Provided life cycle management of all services / applications Developed methods and procedures to manage capacity of overall system. Development of migration tools, reporting tools	Developed several applications supporting customized interfaces to PBX systems for Health Care, Banking, and Lodging companies.
Manager / Technical Lead for development of remote communications technologies to support telecommuting. Developed HW / SW drivers in support of mobile communications, which include modem support in the first Windows / Unix based PCs	Manager / Technical Lead for development of remote communications technologies to support telecommuting. Developed HW / SW drivers in support of mobile communications, which include modem support in the first Windows / Unix based PCs

Skills:  Unix, MVS, SDLC, TCP/IP, C, C++, Microsoft Exchange, Mail, Windows Server, Active Directory, Office, Windows, NetIQ, BMC, Project Management, Budget Management, Vendor Relations, Contract Management

Education – Accomplishments - awards

·      BS – Computer Science

·      AT&T School of Business Technology and Practices including training in Sales, Marketing, Customer Care, and technical training in AT&T Products, Project Management, Product Development

·      Finalist for Computerworld Smithsonian Award

·      University of Phoenix – Microsoft Technology Program

·      HP / Compaq – Systems Engineer

·      Vendor / Product Specific Training (Microsoft, Cisco, IBM, HP, and others)

·      U.S. Navy – Electronic Technician, Radar, Communications

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