Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Profile & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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EDUCATION
Quinnipiac University,
School of Law, Hamden, CT
Juris Doctor – 1998
Villanova University, Philadelphia, PA
Certification in Project Management
– 2005
Spelman College, Atlanta, GA
Bachelor
of Arts, Political Science – 1995
PROFESSIONAL
EXPERIENCE
Georgia Gwinnett College – Lawrenceville, GA
Consultant 10/2011 – Present
·
Provide legal advisory support for the Legal
Affairs and Diversity Services Department.
·
Assist in the implementation and completion of
projects.
Director
of Legal Affairs and Diversity Services 07/2010 – 10/2011
·
Provided leadership and direction in the
development, coordination and support of legal and diversity issues related to
the College’s atmosphere and growth
- Formulated goals and implemented plans and programming that support
and encourage diversity amongst the campus environment
- Organized diversity training and workshops for faculty, students
and staff members
- Served as a resource for all faculty, students and staff in the
area of legal issues and diversity concerns
- Reviewed, drafted and maintained campus documents such as
contracts, garnishments, background reviews, disciplinary actions, FERPA
records, grants, scholarships and policies to ensure compliance with all
federal, state and local laws
- Assisted with new faculty orientation
Legal
Affairs and Diversity Services Coordinator 07/2008
– 07/2010
- Performed
research and review legal drafts from faculty, staff, students and
external affiliations of the College
- Prepared draft reports, correspondences and legal notices for the
General Counsel of the College
- Conducted analysis and investigations of all diversity related
complaints for faculty, staff, students and individuals outside of the
College in my role as an Affirmative Action Officer
- Managed the 800 complaint hotline to ensure all ethics violations
are researched and resolved
- Provided mediation and alternative dispute resolution
- Drafted policies and procedures to ensure compliance of all local,
state and federal rules and regulations
Verizon Wireless – Atlanta, GA
Coordinator/Account
Analyst -Area Operations Center 05/2005
– 02/2008
- One of eleven integral members of the 1st formalized
specialty project team put together by the Area Operations Center
- Acting Supervisor for Order Processing Teams; handled escalations
and managed team productivity while providing administrative support
functions for the team
- Coached and provided feedback to co-workers to assist them with
their growth and development in the areas of productivity and quality
- Project lead on numerous projects involving maintenance of multi
line accounts ensuring all deadlines/goals are met
- Leading performer for the year 2007 with over 100% quality and
productivity
- Served as point of contact for customer requests for 15,000 plus line
attainment account, in relation to order processing, billing inquiries and
technical support
- One of the initial members of the Productivity Improvement Team
(PIT) designed to provide a bridge of communication on the issue of
productivity between coordinators and management
- Owned account management relationship of assigned National and/or
Consolidated Major Accounts serving as Single Point of Contact and
provided direct interface for daily operational support and development to
corporate customers of assigned accounts
- Identified as subject matter
expert on the consolidated billing and reporting product; researches and
resolves all facets of invoicing and reporting product (hierarchy, revenue
analysis, exceptions, etc.)
- Developed & maintained customer profiles to assist with
segmented database management. --Managed complex tasks and routinely uses
non-standard procedures to resolve issues
- Conducted recurring account evaluations to review operational issues
and explore new opportunities
Customer
Service Representative 02/2001
– 05/2005
- Researched and troubleshoot equipment and service related issues,
both voice and data
- Analyzed, researched and resolved billing and account maintenance
issues, pricing and equipment inquiries, re-rates, claims and adjustments
- Determined root cause of problems; presents solutions, analyzes and
reconciles accounts for accuracy and cost efficiency
- Utilized effective call handling and communication techniques to
meet quality standards
- Partnered with Supervisor and Teammates to build team cohesion
Alfred Nibo and Associates,
L.L.C. - Riverdale, GA
Paralegal 05/1999
– 10/2000
- Interviewed and Prepared clients for depositions and trials
- Performed legal research including analyzing and proofing documents
while ensuring all deadlines were met
- Drafted motions, interrogatories, legal reports and various
confidential notifications while maintaining case files
- Served as a liaison between all clients and the attorney
- Aided with numerous office duties including answering and
responding to incoming calls, file room maintenance, tracking out going
and in coming documents and assistance with special projects
- Assisted
and participated in various court procedures such as discovery issues and
selection of juries
Early, Ludwick &
Sweeney, L.L.C. - New Haven, CT
Paralegal 07/1996 – 05/1999
- Performed legal research for lead attorneys including analyzing and
proofing documents while ensuring all deadlines were met
- Drafted motions, interrogatories, legal reports and various
confidential notifications while maintaining a lead attorney’s schedule
and case files
- Served as a mediator between the clients and attorney ensuring
positive lines of communication between all parties
- Aided with numerous office duties including answering and
responding to incoming calls, file room maintenance, tracking out going
and in coming documents and assistance with special projects
- Assisted
and participated in various court procedures such as discovery issues and
selection of juries
BAR
ADMISSIONS
State of Georgia, 2011
TECHNICAL
SKILLS AND PROFICIENCIES
Lexis-Nexis, Westlaw, Microsoft
Word, Excel, PowerPoint, Outlook
WordPerfect, ACSS, Vision, VZWeb EWI/ECPD,
WFM, Netace
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