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Ruby Robinson
309 South Rick Drive
Montgomery, Alabama 36001
(334) 834-9876
(home)
ruby.robinson11@yahoo.com
EDUCATION
Pursuing Master of Business Administration Degree in
Information Systems
Troy University,
Montgomery, AL May
2011-Present
Bachelor of Science degree in Computer Information
Systems
Alabama State University,
Montgomery, AL December 2010
CERTIFICATIONS
COMPTIA Security+
CLEARANCE
Interim Secret
Clearance
RELATED EXPERIENCE
Indus Corporation Maxwell-Gunter Annex, Montgomery, AL
Technical Support
Specialist I August 2011-Present
- Provide timely world-class customer service
- Provide end-user, Client Support Admin
(CSA) and Network Computer Center (NCC) phone support using AFNet Remedy
7.1
- Implement Active Directory and remedy
trouble ticket
- Remotely diagnoses and troubleshoots
client workstations using Remote Desktop or other applications
Capital Computer Solutions Montgomery, AL
Computer
Technician-Intern April 2009-July 2009
- Managed customer’s files
- Updated and maintained inventory in control
files, utilizing ManageMore software
- Checked customer invoices to ensure
payments were received
- Routed important correspondences via
fax, phone, or e-mail
- Regularly communicated with vendors
and outsourcing companies to check the status of products, services and
inquiries
OTHER EXPERIENCE
United Parcel Service of America (UPS), Inc. Montgomery, AL
Package
Handler-Loader May 2010-Present
·
Load
and scan packages into the UPS feeders
·
Ensure
packages are shipped to their appropriate location for on-time delivery
Driver Helper November 2010-December 2010
- Assist the package driver in ensuring
on-time delivery
- Ensuring packages are delivered in
perfect condition
COMPUTER
SKILLS
Languages: C#, Java, COBOL,
JavaScript, Structured Query Languages(SQL), Extensible Markup Language (XML),
HyperText Markup Language (HTML), Microsoft FrontPage, Data Control Language
(DCL),
Software: Microsoft Visio 2007, Microsoft Visual Studio 2008/2010, Visual
Basic. NET 2005/2008, SAP, Oracle, ManageMore, Adobe Photoshop, Microsoft Office Suite: Word, PowerPoint,
Excel, Access, Microsoft FrontPage
Operating Systems: Windows 95-XP, Mac, IBM-370 Mainframe
Other Technical Skills: Web Site Design, E-Mail
Management, Digital Cameras, File Management, Scanner Knowledge, Knowledge of
Personal Digital Assistants (PDAs), and Computer Security Knowledge
PROJECTS/COURSEWORK
Microsoft Office
Live Web Project
COBOL
Systems Analysis
Looping Project
Payroll Project
Inventory Project
Business Policies
Microsoft Access
Database Project
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