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Master
of Science, Computer Information Management
2004
University of Phoenix Online, Phoenix ,
AZ
Limestone College , Columbia , SC
Information
Resource Consultant I Sept
1999
– July 2004
CERTIFICATES
Download Resume Format
LILLY
CALVERT
13 Lily Wood Ct,
Durham, NC 27001
· Email: lilly@yahoo.com
(803)318-9876 Cell
EDUCATION
Master
of Science, Computer Information Management
2004
Bachelor of
Science, Computer Information Management 2002
SUMMARY
OF QUALIFICATIONS
·
20+ years of Computer Technology experience
with key aspects of: hardware and software
·
Seasoned Computer Technician for both and
software issues
·
Trained all new Technicians in the Daily
operations of the company and its policies and procedures
·
Troubleshot all different types of computer
systems
·
Ability to take a computer problem from
ground issues to completion
TECHNICAL
PROFICIENCIES
- Knowledge of hardware and software
- Experience with Microsoft office Versions 95-2010
- Knowledge of Norton Ghost
- Knowledge of PC Anywhere
- Experience with Pointsec and MacAfee Encryption
- Experience with Spyware and Virus detection and
removal
- Knowledge of Microsoft Windows 3.1-Windows 7
- Knowledge of DOS ver 3.1 to 6.22
- Knowledge of
Lotus Applications
- Exposure to Active Directory
- Exposure to Server operating system
- Perfect customer service skills
- Currently working on certifications to better myself
- Performed Computer upgrades and system replacements
of old systems
- Used ghost images provided from Corporate IT
- Performed computer inventory on a continued basis
- Performed monthly preventive maintenance on network
printer and computer systems
- Made network cable, and ran network cables in
ceilings and to offices for new network drops
- Organized network patch panel connections in server
room
- Provided networking solutions to printing on the
network
- Knowledge of Internet explorer versions 5-9
- Provided support to a staff of 2500 employees
- Monitored the networks speed and storage capability
on a daily basis
- Knowledge of Remedy
- Knowledge of
Java 6
- Experience with Web based applications
- Experience in installing Oracle and basic
troubleshooting
- Knowledge of File Maker Pro
- Experience with Right Fax
- Previous experience with phone/email based support
- Positive attitude and communication skills
- Knowledge of Server 2003 and Server 2008
- Knowledge of Exchange
- Knowledge of Networking and Telecom
- Asset management
and equipment inventory experience
- Knowledge of Microsoft Project, Exposure to service
management
- Have trained other PC Technicians in job roles
- Have work with other on Server Issues and repairs
- Exposure to phone systems
- Knowledge of IP, LAN/WAN, VPN technologies
- Exposure to Cisco hardware, and Backup Exec
WORK
EXPERIENCE
Computer
Technician
Dec
2010- Nov2011 Kraft Foods/HP
- Setup of
Computers, Uninstalled of old equipment and updated inventory system
- Performed Daily
Backup on two network servers
- Provided
Technical support to customers
- Helped support
three remote offices, used Dameware for remote issues, Also we drove to
the other locations as needed for major issues and problems that could not
be resolved remotely.
- Called in
Warranty support for equipment as we sometimes did not have time to do the
repairs locally.
- Handled twenty
to thirty calls daily
- Provided support to Intermec label printers used for print shipping
- USA Resume
- for product to
be shipped to local food stores and vendors
- Removed old
computer names from active directory
- Setup of email
accounts for users using MS Outlook
- Provided support
for computers on plant floor using Windows 95 and Windows 7
- Provided phone
movement and voice mailboxes for users’ desktop phone
Computer Technician
Worldwide
Technical Solutions
May
2008- Oct 2010
- Provided
Warranty Work for Dell Computers, Lexmark
- Provided
Warranty Work for Honeywell, replacing hardware and setting up there new
computers that were replacing outdated computers
- Knowledge of
printers and laptops and desktops
- Setup new
computer for customers that did not know how to get them hooked up
- One Part
resolution for all Lexmark calls.
- Provided Technical
support over the phone to Dell for ordering additional parts or having
systems replaced due to repeat visits.
Computer
Technician
Aug 2007- Dec 2008
St
Andrews Middle School
- Making sure that
school’s computers are up and running for daily operations
- Provided
technical assistance to school staff and students, Reset user passwords to
allow them to use their computer for academic instructions, Help manage
schools network
- Reimaged
computers that were affected by viruses or spyware and or system corruption,
fixed hardware and software problems
- Provided technical
support over the phone
- Reset students
and staff users id’s using Novell NWADMIN
- Fixed hardware
and software problems
- Fixed both
network and local printer problems
- Fixed Microsoft
Office issues
- Knowledge of
Novell Networks
- Experience in
Microsoft
- Knowledge of GroupWise
- Used Norton
Ghost to reimage
Field
Service Technician
May 2005 - July 2006
Unisys Corporation
·
Responsible for the warranty work for Gateway
and Dell desktops and laptops
·
Replaced motherboards, CPU’s, Memory Hard
Drives, LCD Panels, Plastics, and Monitors.
·
Provided technical support over the phone
·
Made sure that computer was operational when
I left and that the customer was happy and satisfied.
Computer Technician (Part
Time)
Nov 2007- Dec 2008
Nexicore
- Responsible
for the warranty work for Best Buy, Sears, Circuit City
- Replaced
Hard Drives, Motherboards, CPU’s, Memory, LCD Panels, Plastics ,Monitors
- Provided
technical support over the phone
Computer
Technician (Part Time) May 2004
– Dec 2007
Camtech
·
Responsible for the warranty work for Best
Buy, Sears, Circuit City
·
Replaced Hard Drives, Motherboards, CPU’s
,Memory, LCD Panels, Plastics, Monitors
·
Provided technical support over the phone
Information
Resource Consultant I Sept
1999
– July 2004
Department
of Health and Environmental Control, Columbia , SC
·
Responsible for the set up/operations of new
computers, customer support for hardware and software problems, personal
computer and printer repairs, backup of networks and databases, computer
inventory
·
Provided technical support over the phone
·
Ran virus scans and virus updates for the
network, Familiar with MacAfee and
Norton Utilities
Computer
Service Technician May 1997-
Sept 1999
Micro
Advantage,
Columbia , SC
·
Responsible for the assembly and integration
of computer systems, computer repairs
·
Provided technical support over the phone
·
Showed Customers how to use their new
computer systems
CERTIFICATES
·
IBM
Warranty Basics, PC Server 500, PC Server 300,Server Options,
·
NetWare
3.1/3.1 Advanced Administration, Netware 3.1x Advanced Administration
·
NetWare
4.0 Administration, Support and Service, Networking Technologies
·
HP
LaserJet 4V/4MV, HP LaserJet 4/4M/4+/4M+/5/5M/&5N, HP DesignJet 755CM/C3198A
·
Information Systems Networking Certificate
1999
·
Microcomputer Business Applications
Certificate 1993
·
Dell Certified, HP Certified, Lexmark
Certified
·
Work Keys 04/05
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