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Jay Grable JayGrable@yahoo.com
309 Reynolds. Dr, Macon, Ga, 31206 Home(478)788-9876
Information Technology Professional
KEY QUALIFICATIONS
·
Active Department of Defense
Secret level security clearance
·
Technical Support Specialist
with a Bachelor of Science Degree in Information Technology, advanced technical
certifications, and hands-on experience in Tier 1 and Tier 2 help desk support
·
Additional experience includes
purchasing, planning, and cost control.
·
Proven ability to diagnose a
wide variety of technical support issues while recognizing priority issues and
escalating accodingly
·
Attention to detail,
well-organized, professional manners, and thrive under deadlines.
Technical Skills
Certification: CompTIA Security+, ComTIA A+, ComTIA Network+, Windows 7 Configuration,
MCTS
Platforms: Windows XP, Vista, 7, Server 2003, Server
2008, Macintosh, RedHat Linux
Software:
Microsoft Office, Remedy, Lotus Notes, Dreamweaver, Norton Ghost, Visual
Basic, SQL
Acrobat
Reader, IBM Lotus Forms Viewer, ActivClient
Professional Experience
Information Technology Assistant
·
Debugged and Programmed stand
alone order entry system.
·
Consult with personnel across
all organizational levels to determine current and future IT needs and to
identify areas for improvement.
·
Managed Companies databases
with MS Access.
·
Responsible for proper capacity
and disaster recovery planning as well as all data
and network security.
·
Prepared reports and
presentations for upper management
Network Administrator
·
Manage Enterprise Network
accounts using Microsoft Active Directory and Net IQ Directory & Resource
Administrator (DRA)
·
Administered Active Directory
and provided technical support services for Win2003/Win7 server, clients
(Win2000/XP/Vista/7) and client/server applications, including backup and
restoration of data, OS upgrades, and security patches, and user account
creation and maintenance.
·
Intranet and VPN installations
to support partners and remote users.
·
Purchased addition computers
and equipment for installation
Helpdesk Analyst
·
Provide Air Force Reserve
Command Enterprise with Tier 1 and Tier 2 help desk support in a call center
environment, fostering teamwork to resolve various complex issues
·
Provide day-to-day product or
system support to users via the helpdesk.
·
Serviced approximately 2000-3000
computers on the site and service printers.
·
Troubleshoot Windows OS, LANs,
and Internet connections.
·
Provided technical support
during phone conversations to users.
·
Provided on the spot training
of staff.
EMPLOYMENT
HISTORY
Lockheed
Martin, Computer Tech Spt Analyst Warner Robins, Ga November 2009 - Current
YKK AP,
Information Technology Assistant Macon, GA October
2008 – February 2009
Atlantic Sun, Helpdesk Analyst Macon, GA August 2005 – September
2008
Macedonia
Church, Network Administrator Macon, GA
April 2007 – December 2007
Cox
Communications, Telecommunications Analyst Macon, GA May 2006 – April 2007
Macon State
College, PC Maintenance technician Macon, GA December 2005 – May 2006
Education
Macon State
College, Macon, Ga B.S., Information Technology Spring 2007
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