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309 Patriots Way Elkton, MD 21001 Phone 301 395-9876 Sofia@gmail.com

Sofia Tisdol

Professional Summary	SENIOR SALES EXECUTIVE  Business Development  / Consultative Sales  / Account Management     Dynamic sales executive with a 15-year track record of surpassing multimillion-dollar sales quotas within highly competitive markets. Exceptional communicator with a consultative sales style, Fortune 500 account management skills, exceptional problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. Available for travel. Core professional competencies include: Strategic Sales & Marketing Campaigns  Executive Presentation & Negotiations  Budgeting, Forecasting & Planning   Prospecting & Lead Generation    Key Account Acquisition & Retention     Cross-Functional Leadership    Staff Development & Management   Customer Relationship Management
Employment	2010 to 1/2012            Verizon Connections     PA, DE, TX, MD & CA Business Development Manager Develops and executed contact strategy to optimize coverage and opportunity detection. Created business plans and forecasts for vendors to maximize volume and productivity and increase enrollments into the Verizon Connections Program. Developed and maintained solid business relationships with customers to gain incremental business. Coordinated and participated in Trade Shows to increase awareness and purchase of Verizon products and services. Consistently met or exceeded monthly/quarterly revenue targets. 2003 to 2010                 Verizon             Baltimore, MD/Philadelphia, PA Business & Consumer Sales, Retention & Service Call Center Manager Provided sales leadership to Verizon Consumer/General Business Sales team across national footprint. Led sales team meetings and conference calls, focused on sharing best practices and publicly recognizing top-performers using company recognition processes as well as personalized recognition. Simultaneously managed 3 separate call centers while exceeding objectives and increasing productivity. Communicated, trained, and educated consultants, team leads and peers on corporate marketing plans, new products, and other corporate initiatives. Collaborated with intra-departments to ensure congruence in processes and messaging. Assessed individual and team performance and provide specific performance improvement plans as needed. Hired and continuously developed a highly engaged, winning team of Managers resulting in #1 National sales ranking for Call Center sales in 2005. Translated high-level marketing plans into tactical action items for teams to execute. Improved attendance by 17% by creating atmosphere of fun, professionalism, pride and high accountability. ·         Created and introduced consultant/management succession plan that helped to develop win-win results for company and employees. 2001 to 2005                 Verizon                          Beltsville, Maryland Consumer Sales & Service Supervisor                                                              Provide leadership towards the achievement of business office sales and customer quality objectives.  Serving customers for local and regional service in PA, DE, MD, DC, VA and WVA, and servicing long distance service for aforementioned customers.  Supervise direct reports.  Coach, train, and develop all sales/customer service consultants in call center. Research and resolve complex problems relating to clients' accounts and inquiries.  Provides assistance for operational functions as required by workloads or absences. Knowledgeable of FCC compliance policies and guidelines. Develop employees in DSL strategies and applications to ensure attainment of corporate sales objective. Authored, facilitated and delivered career development workshop to sales/service consultants and managers. Partnered with union to achieve win-win results in NJ, VA and MD. Knowledge of multiple state union contracts, NJ, VA and MD. Represented company during grievance hearings to determine correct course of action. 1996 to 2001                 Verizon                          Teaneck, New Jersey Consumer Sales and Service Consultant                                                                                                                                Handled request for NJ residential local and regional customers for installation, disconnection, or changes of telephone systems and services, while exceeding corporate requirements for sales objectives through identification of customers' needs and recommendation.  Interacted with internal departments to resolve customer problems and inquiries.   Successfully completed 2000 as the number 1 sales consultant in consumer sales.  Successfully completed 1997, 1998, 1999 & 2000 in the top 10% of sales performers in the NJ region.  Received numerous customer commendations, for outstanding service. Facilitated Strategic Sales Workshops. Facilitated Customer Service, and Overcoming Objectives    Workshops. Developed and created DSL job to introduce strategy selling for consumer sales consultants. Created and facilitated Additional Line workshops for New York region. Resulting in increased Additional Line sales; 75% increase in ADL sales.
Education	Executive Certification in Leadership and Management from University of Notre Dame
Professional memberships	Cite, DRUM, MD Roundtable of Education
Awards received	1996 – 2002 Diamond Club Honoree, 1996, 2001 Master’s Club Honoree, 2001 Recipient of Vice President’s Award, 2001 Recipient of Director’s Award, 2003 Productivity Award, Perfect Attendance 2000, 2001, 2002 and 2003. 2005 Platinum Club Honoree, 2009 Platinum Club Honoree

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